FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,449 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,449 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service throughout, with the item being completed and delivered ahead of schedule. Special thanks to the delivery team who were polite, efficient, tidy and respectful, including automatically removing their shoes before entering the house. Assembly of the item was speedy and efficient, including full demonstration to me on the workings and components of the chair bed. 5 star service, thanks!”

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Posted 1 year ago

“Efficient service - the delivery team arrived when they said they would, set everything up quickly and explained what I needed to know. Thank you!”

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Posted 1 year ago

“Excellent advice in the Fulham store which lead to us ordering in line. Delivery 6 weeks to the day of ordering with a call to us 30 mins before arrival. The two men who brought the sofa to us were fantastic. Professional and very knowledgeable about the sofa and how to use and look after it. Cleared all the packaging away when they left. Really delighted with all aspects of this purchase and would highly recommend. A1 !”

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Posted 1 year ago

“Delighted with my storage bed. The quality of workmanship is excellent and it was delivered & assembled with care & knowledge.”

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Posted 1 year ago

“Furl is an outstanding company to deal with. I first bought a storage bed from them 12 years ago, and now I am moving home I needed 3 more. Their products are amazing, my 12-year-old bed is still in perfect working order, and they are built to last and of the highest quality. Everyone I dealt with at Furl was so helpful, knowledgeable and caring. All the staff wants your experience to be perfect, which it was. An extra shout out to MJ, who really does go the extra mile in making sure you get exactly the product you want, on time. I definitely recommend Furl.”

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Posted 1 year ago

“We are very happy with our Air storage bed which has more than met all our expectations. It is extremely well made and comfortable and the lift mechanism works perfectly. The bed was ready 3 weeks before the original scheduled date and was delivered and assembled efficiently by a friendly and helpful team. We are happy to recommend Furl and would definitely use this company again.”

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Posted 1 year ago

“Wonderful sofa bed and recommended to me by a friend who had a similar great experience. From start to finish - help, advice and suggestions from the guys in the shop – North London and south London. A quick delivery and fit from a friendly duo. I was impressed with the talk through after. Showing me how to use the sofa bed- advice and tips. Thank you! I would highly recommend Furl.”

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Posted 1 year ago

“This is five-star British company. I have four storage beds and two sofa beds from them and will buy 5th storage bed in the future. Became addicted and enjoying it. The company never failed me. Highly recommended.”

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Posted 1 year ago

“The Furl installation duo did spectacular job of installing a new sofa bed in our apartment. They then gave us a succinct demonstration of how to remove the arm rests and how to activate the casters. Throughout they worked on a diligent and friendly manner never relaxing a thoroughly professional attitude to their task. A spectacular operation. Should be on YouTube.”

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Posted 1 year ago

“Excellent service from shop floor to delivery.”

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Posted 1 year ago

“I have my max bed for 3 months and it is amazing and I'm over the moon. The quality and the storage are excellent. Great shop assistants and delivery team. Everything come on time and it was quickly assembled. From feater which gave me very helpful guidance how to used. I would definitely recommend and buy again from Furl.”

FURL 5 star review on 23rd November 2022

Helpful Report

Posted 1 year ago

“Bought two Furl Max+ storage beds over several months. Broadly speaking, happy, despite the second, smaller bed costing more than the original due to price inflation. Positives: the beds are well designed, elegant, space-saving, robust, have changeable covers, are UK-made, - and do the job. The delivery crew gave a courtesy call an hour before arrival and arrived on time. A few minor gripes, however: 1. Please ask delivery staff not to rest bed materials against customers' walls - it marks them. 2. Delivery for the second bed was approximately 20 days over the estimated delivery date, which is a disappointment, given the price paid. 3. The on-hold telephone voice does not sound warm enough and should be replaced with a professional voice-over who can suitably convey and represent the business's values.”

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Posted 1 year ago

“Great product, great assitance/delivery and installation, 100% would use again and recommend”

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Posted 2 years ago

“Terrible service and product. Both items came damaged and they damaged my floor in the process of installation. They then accused me of trying to get a brand new floor paid for by them. Simply outrageous. I bought from them many years ago and their product was excellent quality, so I went back, but they must have changed manufacturers as the quality is nowhere near as good. I spent almost £10,000 with them and would have been treated better at ikea. I would NEVER recommend them or use them in future. The way they treat their customers is disgraceful and the product not worth anywhere near what they charge.”

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Posted 2 years ago

A deserved review, sadly there was some damage in transit of your items which you allowed us to rectify, but in the process we did damage your floor, for which we are very sorry. At your request, we provided the touch up paint for your floor and hope that you were able to to cover up the marks successfully. We do understand your frustration, especially with the misunderstanding with one from our fitting team who we know unintentionally offended you. We do value you as a returning customer from 10 years ago and we thank you for your additional purchases of a bed and sofa and trust they will also offer you many years of good service. Following this review, we have been in contact with you to see if there is anything we can do yo make you feel better, we hope to hear from you soon.

Posted 2 years ago

“Carefully thought-through and well-designed sofa bed delivered and quickly assembled by two very pleasant delivery men who made sure they gave me clear and helpful guidance on how to get the most out of my sofa before taking all packaging away as they left.”

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Posted 2 years ago

“Excellent product and great delivery / installation team. Would have been 5 stars if delivery had happened when originally told however apparently no delivery team was in our area (south east England) until 2 weeks later.”

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Posted 2 years ago

“I am absolutely thrilled with this company. Our new bed is beautiful and gives a great night's sleep. There is loads of storage without the bed having the boxy look of a normal storage bed. The customer and installation services are excellent. I highly recommend this company. I'm already planning another purchase for the guest room.”

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Posted 2 years ago

“Great Mirage storage bed product (just delivered) & excellent delivery / installation team. Only a little let down by shop staff lack of product knowledge and initial incorrect delivery timeline promise - subsequently / efficiently managed by good warehouse organisation (thank you Amy).”

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Posted 2 years ago

“Amazing service, we simply felt so welcomed and looked after at the showroom (St.John's wood) that simply couldn't leave without placing the order straight away. Great customer support over emails too.”

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Posted 2 years ago

“All so efficient and the delivery guys, who also built the bed, were amazingly helpful in every way.”

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Posted 2 years ago

FURL is rated 4.9 based on 1,449 reviews