FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,451 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 24th November 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying a bed from Furl has been a very positive experience. We ordered material samples that arrived very promptly and the various questions we had were also answered quickly and in detail via email. Once we had decided to purchase the bed we were kept informed as to when it would be ready and given a delivery date/time. The installer was polite and helpful and had the bed constructed within 45 minutes or so. He left the room tidy and removed all packaging materials etc. Furl do exactly what they say they will do. A great bed with masses of space. Not the cheap option but highly recommended.”

Helpful Report

Posted 8 years ago

Hi David, Thank you so much for your super positive review. We're thrilled that your bed and our service was everything that you'd hoped for. Best wishes, Furl

Posted 8 years ago

“My fiancé and I had been researching beds for some time before we stumbled across 'The Storage Bed Company' online a few years ago, which has since been renamed to Furl. We visited the showroom in Neasden and were very impressed - the owner was present on the day and was extremely knowledgeable about his products. The amount of storage in all of the beds, but specifically the Max, was significant and just what we required (for my ridiculously-sized shoe collection!). We had to wait a bit before we decided to order but when we returned to the showroom a couple of years later, the owner was there again and just as enthusiastic about his products, which is fantastic to see. We purchased a king-size Max storage bed with end-opening mechanism, 'Deeply' headboard, oak feet, electronic security box and dust cover in 'Linen' fabric. On the day of delivery, 2 men assembled the bed within 30 minutes and were very professional and courteous, and did not leave any mess or packaging behind. The build of the bed is excellent, and it is very sturdy. I am extremely pleased I bought the electronic safe as well, it's been so useful. All in all, I am extremely pleased with the bed and would not hesitate to recommend purchasing from Furl. I would suggest a visit to their showroom if you are able, just to meet with the owner and see the vast array of fabrics on offer.”

Helpful Report

Posted 8 years ago

Hi Nicola, Thanks a lot for your brilliant five stars. We are so delighted to hear about your fab showroom experiences even years apart. Now quick..get those shoes into your bed before your Fiancé takes up too much space! All the best, Furl

Posted 8 years ago

“I ordered the Illusion style double bed and it looks absolutely beautiful. The storage is fantastic and as the name describes you can't actually tell it's an ottoman bed. I visited the showroom in Wembley and met David and his team who were extremely helpful. I have a challenge with getting items up my stairs but David assured me whichever bed I opted for it could be built to accommodate any access challenge. The delivery process was quick and efficient, from a specific time slot, to a call to a quick installation and demonstration. I can't recommend Furl highly enough.”

Helpful Report

Posted 8 years ago

Hi Christine, Thanks so much for your lovely five star review. We are so pleased your bed is as beautiful as you hoped it would be. We love a good challenge at Furl! All the best, Furl

Posted 8 years ago

“Really friendly show room, serv ice was excellent on site and the phone service and help provided for the install was second to none. Good qulaity bed and we are very happy with it. Will definitely be getting in touch next time we need some furniture. thank you David and the FURL team!”

Helpful Report

Posted 8 years ago

Hi Jamie, Thanks for you fantastic feedback. We really look forward to seeing you again. Until then, Furl

Posted 8 years ago

“So pleased with this purchase. I did a lot of research before buying and I am confident that I have made the right choice. It was not the cheapest but I think these storage beds have the best capacity on the market and they open up very high. The quality of the bed also seems very good, strong and sturdy. Highly recommended. I would not hesitate to buy another one in future. Thank you Furl!”

Helpful Report

Posted 8 years ago

Hi Rima, Thank you a lot for your lovely review. We're super happy that you've experienced our quality and really do hope to see you again in the future. All the best until then, Furl

Posted 8 years ago

“Looks great and easily the most comfortable sofa bed we've ever had.”

Helpful Report

Posted 8 years ago

Hi Marc, Thank you so much for your great review. We are so pleased that you find it the most comfortable sofa bed ever! All the best, Furl

Posted 8 years ago

“We've had our Furl Sofa-bed for a couple weeks now and its fulfilling their high-standard promises in an exemplary fashion. We couldn't ask for or get more from the product or service. From the super efficient delivery (20 mins I think in total from door-knock an hour earlier than their quoted slot to done and left) including unwrapping and assembly, explaining care of the leather and use of the extra features we chose (twice, with nothing but professional courtesy, to ensure my wife understood), all with great care for our flat and no problem bringing it up the stairs with the full delivery option to all our showroom visit experiences (which is quite spacious and very clean). David and others at Furl are very friendly, helpful, and honest, and gave us plenty of time over multiple visits (he waited for us to be done at closing time once), no pressure. If there is one tiny wish, the website isn't always super intuitive eg. materials selection especially on our 10" tablet, and selecting custom colours from their wider range you need to have the right fabric "custom" option chosen for the price quote to be accurate I believe (as of 2016). We love that its a British company and made here, we love the colour we chose (having had several swatches sent us and compared at home in different lighting situations), and the leather is fabulous plus we know if there's any problems under warranty they will remake any piece/the whole thing in the same colour for many years yet and match it up. The 5 year warranty on /everything/ (not just the frame like many lesser companies) is indicative of a quality brand putting its money where its mouth is. We love the extra features we chose (at reasonable prices) you just can't get anywhere else - the storage arms, the moving system (wheels on hidden levers - makes shifting it/lifting the legs for cleaning a breeze), having a taller back cushion for my back support (I'm 6'). Its also about the longest mattress we found (very tall friends/relatives will be sleeping on it occasionally!) and the reflex foam is so much more comfortable compared to almost[*] every other sofa bed we tried out in shops, you can't feel the metal bars or straps underneath and its frame doesn't get in the way when you're swinging limbs over the side, nor does the sofa back/arms (so much). The leather has just settled down from its slightly chemical-smelling brand-newness and dissipated/"out-gassed" (aka "off-gassed" as this is called - is the same on other leathers) its initial new-ness, its starting to smell more like plain older leather. All the pieces arrived clear-plastic coated so hadn't yet had a chance to do that since manufacture. [*] just a couple other brands in the same ball-park price for the basic sofa could compete on mattress comfort and length, but its mainly a sofa for us and occasional visitor bed and the difference wasn't material enough (ho ho!) to lose out on all the other fantastic Furl features/service. Heartily recommend Furl sofa beds if within your budget (or you can stretch to it after trying out others that fall short), especially if you like the extra options available like we have.”

Helpful Report

Posted 8 years ago

Hi John, We thank you from the bottom of our hearts for your wonderful five star review. It makes us smile from ear to ear that you truly enjoyed our service and will continue to enjoy our quality long into the future. All the best, Furl

Posted 8 years ago

“Very functional bed, very well built that will hopefully stand the test of time! The addition of the Memory Flex 750 mattress is an added bonus.”

Helpful Report

Posted 8 years ago

Hi Daniel, Thanks a million for your five stars. We are glad to hear that you are getting some proper, well deserved rest on your Memory Flex mattress. Best wishes, Furl

Posted 8 years ago

“I now have 3 of these amazing beds. They are perfect for every bedroom giving us the ability to hide away the suitcases, spare bedding and all the bulky things, which it is hard to find space for. The staff are amazing and really knowledgable and helpful. There are so many choices of colour and fabric that there is something for everyone from the bright orange bed my youngest daughter chose to the grey felt bed we chose for the spare room. I would recommend these beds to anyone who has the budget as the storage space is incredibly useful and I would now hate to be without them.”

Helpful Report

Posted 8 years ago

Hi Joanne, Thank you a lot for your wonderful heart warming review. We are so pleased to hear that you received our high class service and continue to visit us again and again - we absolutely love having you. Until next time, Furl

Posted 8 years ago

“Very pleased with our Max storage bed. Fantastically comfortable, with a huge, open storage area underneath (unlike so many other storage beds where the space is divided up into less useful, hard to access drawers). Living in a small house, it's necessary to maximise storage space, and this bed is perfect. Great service too. Many thanks.”

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Posted 8 years ago

Hi Emma, Thank you so much for your fantastic five stars. We are pleased to hear that you are in love with your Max. Have you managed to fill it yet?! Best wishes, Furl

Posted 8 years ago

“Very professional throughout. The showroom shows a lot of quality . Order taken efficiently. No disappointment on the delivery. Very happy with our purchase, we would definitely come again.”

Helpful Report

Posted 8 years ago

Hi Cornelius, Thank you so much for your lovely review. We are super pleased you enjoyed our professional and efficient service and already look forward to seeing you again in the future. All the best, Furl

Posted 8 years ago

“Very professional throughout. The showroom shows a lot of quality, and choices. Order taken efficiently. No disappointment on the delivery. Very happy with our purchase, we would definitely come again.”

Helpful Report

Posted 8 years ago

“I spent loads of time on the website which was very useful for comparing all the different bed options. But actually when we went to the showroom in London we ended up changing to a different model, so it's well worth visiting. David and his team were very helpful at the showroom, and we were fascinated by some of the other storage products they sell. We're very pleased with the bed, it looks great and the storage is excellent. The team who put the bed up were quick, tidy and efficient. Overall I'd definitely recommend Furl. They are not the cheapest but you definitely get an excellent product and great customer service.”

Helpful Report

Posted 8 years ago

Hi Alex, Thanks a million for your wonderful review. We really appreciate your kind words on the service and effeciency of our team. Your bed looks like it was made for the space - we hope you enjoy filling it with all of your treasures! Best wishes, Furl

Posted 8 years ago

“Excellent quality product and great service - would highly recommend”

Helpful Report

Posted 8 years ago

Hi Sophie, Thanks a lot for your lovely five stars. We look forward to seeing your friends at our showroom in the future. Best wishes, Furl

Posted 8 years ago

“Our new London sofa bed is lovely in our small space apartment, storage in arms help keep clutter down. Mechanism strong enough for daily use. we are very happy with it”

Helpful Report

Posted 8 years ago

Hi Susan, Thanks a bunch for your kind review. We are so glad that you can now live clutter free. Best wishes, Furl

Posted 8 years ago

“Fantastic build quality, fantastic customer service and fantastic fitting team. I had my sofa bed created by Furl and at the time of ordering, their smallest bed was 5cm bigger than the gap of which I wanted the sofa in my premises. I spoke to David and he assured me if I passed on a message stating to ensure the sofa was made within the given size, it would be. The day of delivery arrived and the fitting team were quick, tidy and extremely pleasant. Safe to say, the sofa fitted like a glove with 1cm each side of clearance. Perfect!! Granted, it's an expensive investment but the build quality and craftsmanship is just brilliant. You get what you pay for. I'd never hesitate in recommending the Sofa beds to anyone and you also get a fantastic nights sleep on the pocket sprung mattress which I opted for.”

Helpful Report

Posted 8 years ago

Hi Callum, Thank you thank you thank you for your fantastic review. We are so pleased to hear that you received our super duper service. Your sofa bed certainly was made for your space! Best wishes, Furl

Posted 8 years ago

“Great quality sofa bed with a real mattress but that is what I was expecting. What I got extra was fabulous customer service from a 'no problem' approach which assured me that it would fit and stairs were not an issue, though to a great installation team - they really brought extra value to the product in respect of their professional attitude to the product and my home.”

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Posted 8 years ago

Hi Beverley, A really big thank you for your lovely 5 stars. We are so glad you hear that you were impressed by our top-quality service. All the best, Furl

Posted 8 years ago

“excellent value for money ,very comfortable .easy to use.i recommend this bed /sofa”

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Posted 8 years ago

Hi Joan, Thank you a lot for your excellent review. We are so glad to hear that you find your sofa bed so comfortable. Best wishes, Furl

Posted 8 years ago

“Delighted with our sofa bed. Excellent, quality product and brilliant customer service. Delivered exactly to spec. Thank you, Furl.”

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Posted 8 years ago

Thank you Christine, for your brilliant review. Absolutely our pleasure. All the best, Furl

Posted 8 years ago

“Not only was this the best quality sofa bed around when the delivery date didn't suit they immediately brought it forward to a Sat at no extra charge!”

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Posted 8 years ago

Thank you for your lovely review. We so apprecaite your kind words and are super glad you received our first class service. Best wishes, Furl

Posted 8 years ago

FURL is rated 4.9 based on 1,451 reviews