FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,451 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

Write Your review

Tell us how FURL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FURL 5 star review on 24th November 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This bed is by far the best thing we have bought for our new flat so far. Totally customisable, lots of storage and fantastic build quality. Assembler that attended was very polite, quick and efficient. We would certainly recommend them to friends and family.”

Helpful Report

Posted 11 years ago

“very professional customer service. From order to deliver and assembly. I particularly appreciated the short leadtime to deliver (within 10 days), the precise schedule of works to install it and the commandable courtesy of the staff who came to my place. Great service! As for the bed itself, it proves to be a perfect product night after night... Great storage capacity. The lift mechanism works like on first day. Truth be said I only have 6 months experience with it. But it seems pretty robust to keep on for years...”

Helpful Report

Posted 11 years ago

“We are so happy with our bed. It looks wonderful and it is very sturdy and very good quality. We still haven't filled the storage area completely yet.....it is huge. Thanks”

Helpful Report

Posted 11 years ago

“Very serious company, outstanding quality, very solid bed, many options for personalisation. High price but you pay for a quality product. They should do also bedside tables matching the clour and material of the bed.”

Helpful Report

Posted 11 years ago

“What can I say, best 2k I've ever spent. I'm glad I bought it every night when I go to bed and when I look at how much stuff I managed to fit inside it. Loving it!”

Helpful Report

Posted 11 years ago

“I love it as a sofa, a bed and as a piece of furniture. It's comfortable, easy to convert into a bed and beautiful. Well worth the money.”

Helpful Report

Posted 11 years ago

“Very helpful service and excellent quality product that I am sure will give us years of very good use.”

Helpful Report

Posted 11 years ago

“I didn't think storage beds could be beautiful but mine is! Comfortable, well-made, dead easy to use, not at all clunky or cumbersome. I thought it might dominate the room too much but its height is just right and it's hardly bigger than the mattress itself-all very neat, rounded and streamlined. Every aspect of the service has been good, from the clear, informative website, the efficient delivery men and the follow up messages from Jessica. Highly recommended.”

Helpful Report

Posted 11 years ago

“What a truly outstanding product. I purchased this bed after my house mate bought one and I am thoroughly impressed. This company deserves its great reputation. Kevin who assembled the bed along with both Paul's (on different visits) are being mentioned for excellent customer service. 5 stars all round.”

Helpful Report

Posted 11 years ago

“The visit to the showroom was perfect: arranged quickly to suit us, no hard-selling. All very informative and low-key. Order placed for double, light oak max storage bed with no fuss, and bed duly delivered slightly ahead of schedule. We opted for self-assembly as not quite ready (needed painting in room finishing), but assembly was straightforward and hitch-free except we were 4 big screws short- got some more locally. There were other bits in there we didn't need- presumably one kit of bits and bobs fits all. The bed is fantastic for storage, and the mattress has been declared extremely comfortable by my son (whose bed it is) and several guests (for whom he has had to vacate his room and bed). We will probably order another the same, as it is such a well-made, practical piece of furniture, and our daughter is very envious of her brother's bed. The communication with the office staff was very good, too. Altogether, a very positive experience and nice to support a (fairly) local business. I would have no hesitation in recommending to others.”

Helpful Report

Posted 11 years ago

“Very well made and solid bed. Easier to lift than I anticipated and with use will probably get easier. I installed myself and all bolted well and lined up quite precisely. Just one gripe, the instructions were poor, I ended up with 2 instruction sheets that didn't really 'tally' together.”

Helpful Report

Posted 11 years ago

“Bed excellent, although there was a scratch in the leather of the headboard when delivered. This was replaced by the company without too much hassle.”

Helpful Report

Posted 11 years ago

“Exceptional quality that was beyond my expectation. The bed is very easy to pull out and the mattress is thicker than any I have seen elsewhere. The guys who delivered it took time to explain it all to me and made sure I was comfortable with how it worked. Would strongly recommend this product.”

Helpful Report

Posted 11 years ago

“I love everything about my sofabed, the colour is gorgeous. I live in a studio, so use it to sleep on daily and it feels just like a bed . It is also so comfortable to stretch out on the sofa. It is wonderful not to cart cushions on and off I love the storage factor also useful in a studio flat. Everything about the service I received was excellent. Highly recommended. Brilliant .”

Helpful Report

Posted 11 years ago

“great product , good service and nice guys. Thank you”

Helpful Report

Posted 11 years ago

“We purchased our sofa bed many months ago now and I am really pleased with it. We needed something for everyday use, and it is still as comfortable as when we bought it. I'd recommend this company if you want a really good quality sofa bed for frequent/everyday use.”

Helpful Report

Posted 11 years ago

“Dear David & team, Our new sofa bed is a delight, thank you. The whole experience, from visiting your London showroom, to helping us through the choices, to the delivery and build itself was a pleasure. Your idea to send the mechanism early to ensure the 4 seated would fit was great, and set our minds at rest early on. First set of guests left yesterday, and they couldn't believe it was a sofa bed - I think you many be getting another customer! You have a brilliant product, a brilliant approach to customer service, and a brilliant company. Thanks again, Carolyn & Amir”

Helpful Report

Posted 11 years ago

“Loving my new sofabed. As I live in a studio flat I did find it difficult to find a sofabed I could use to sleep on everyday, Ordering was straight forward (if a little scary spending so much money on something I had not seen or sat on) I needn't have worried though as it arrived on time and the delivery guys were quick and efficient in putting it together. It is very comfortable as a sofa and a bed, and so easy to change from one to the other. No messing about with removing cushions as it folds in and out in one piece. I would definitely recommend this company to my family and friends.”

Helpful Report

Posted 11 years ago

“Delivery of the bed took a little longer than scheduled. Issue with delivery of the fabric. Nevertheless , once the bed arrived, it has been invaluable to our household. Since the arrival of our 2nd child, i have been consigned to the spare room, so the sofabed has become my bedroom. For the last 4 months ( every day), this sofabed has given me great/peaceful sleep. So glad i found this company !”

Helpful Report

Posted 11 years ago

“Very comfortable and stylish.”

Helpful Report

Posted 11 years ago

FURL is rated 4.9 based on 1,451 reviews