FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,450 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,450 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“friendly and helpful delivery team - good quality product.”

Helpful Report

Posted 3 years ago

Hi Sophie- Thank you for your review! We hope you enjoy having all that new storage!

Posted 3 years ago

“From start to finish it has been a delight. The factory staff were helpful and friendly. The delivery team were awesome. Polite first class service delivering an excellent product. Thank you!”

Helpful Report

Posted 3 years ago

Hi Rayna, we love it when customers come to the factory and meet the team behind the products, So glad you enjoyed it and thank you for buying your sofa bed from Furl.

Posted 3 years ago

“Absolutely wonderful furniture & the 2 guys that came to deliver were brilliant very friendly quick & professional would definitely use them again so happy”

Helpful Report

Posted 3 years ago

Hello Nicola- Thank you for your kind review. It would be a pleasure to see you again.

Posted 3 years ago

“I stumbled across their showroom by accident close to my new flat and was actually looking for a space saving bed solution. I couldn't believe my luck when MJ showed me their bed options and in the end decided to purchase the showroom sofa bed. I was very happy with my decision and MJ organised the delivery for once I had moved in. The delivery men were so friendly and knowledgable. Furl have their customer service spot on! Could not fault them and I'm so happy with my sofa bed. It's even more comfortable to sleep on than my previous Memory Foam topped mattress. I received a thank you email the night of the delivery. Amazing customer service and fab design solutions. I will be back when I save up! Definitely worth a visit to their showroom. All the staff are lovely and so helpful. Thanks Furl, MJ and the team.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We appreciate your kind words and I will share this with the rest of the team. We look forward to seeing you again!

Posted 3 years ago

“Very happy with our purchases from our initial visit to the Swiss Cottage showroom through to delivery and installation. Installation team were very respectful and could not have been more helpful.”

Helpful Report

Posted 3 years ago

Hi Lorraine- It was a pleasure to see you at our Swiss Cottage showroom. Thank you for your kind review.

Posted 3 years ago

“Very happy with the max storage bed. The lifting mechanism is the best I’ve tried and the headboard is stunning. Installation was quick and problem free”

Helpful Report

Posted 3 years ago

Howard- Thank you for your review. Enjoy all the storage the Max bed offers!

Posted 3 years ago

“A big Thank you for David! Buying from Furl was a great experience from the begging till end. David was so supportive, always there to answer all my questions and to assure everything is going to be ok. I totally recommend Furl!”

Helpful Report

Posted 3 years ago

“Really thrilled with our new Furl beds. Delivered on time to Cornwall and they even moved out the old beds for us. They are just as they should be, look really good, very neat and well finished. The lifting mechanism is also very ergonomic and easy to lift even with the mattress on, unlike another bed we have from John Lewis. i would definitely recommend Furl and would buy from them again.”

Helpful Report

Posted 3 years ago

Rebecca- Thank you for taking the time to leave a review. We hope you enjoy your Furl beds for many years to come!

Posted 3 years ago

“Great service, delivery and assembly. Lovely guys doing a great job, thanks..💕💪🏼👍🏻👍🏻”

Helpful Report

Posted 3 years ago

Hi Marc - This looks great and fits great in your space! Thank you for your review.

Posted 3 years ago

“Bought a wall-bed from Furl, which arrived without magnets, so I had to wait 3 weeks for those, also there was no handle for pulling down and pushing up the wall-bed which they refused to fit, so I had to pay someone to fix a handle. The corners were so sharp that when I lightly knocked into one, I had a bleeding and extremely painful shin bone for 6 weeks!”

Helpful Report

Posted 3 years ago

Dear Isolde, it was nice to see you at the showroom again last week, we are pleased that your wall bed is helping you maximise the space in your flat. As we explained, we don't make a handle for our wall beds as we like to keep the outer appearance of our cabinets as simple and streamline as possible, I'm glad you found someone who has made and fitted one for you. We were sorry to hear about your little accident last year, like all cabinets at floor level, coffee tables etc, extra care is advised, especially in a dark bedroom where visibility is reduced, I know you fitted the amazon corner protectors we sent you last year and that has helped.

Posted 3 years ago

“The whole experience of selecting, ordering and taking delivery was excellent. The web site was clear and easy to use. Samples requested came quickly. Ordering was easy on the web site. Sales support was extremely helpful in agreeing and organising a delivery date that suited me. The delivery team were excellent. They arrived on time as planned. They were super efficient in delivering and setting up my furniture. The explained and presented well how to use my sofa bed and expanding table. They were very friendly throughout.”

Helpful Report

Posted 3 years ago

Hi Kulraj- Thank you for taking the time to leave us a review. It has been a pleasure. I will pass on your kind feedback to the delivery team.

Posted 3 years ago

“We received a phone call before the sofa arrived and it turned up on time. The driver and mate were both friendly and extremely polite. The sofa itself is as we remembered and we expect to be very satisfied once we start using it. The only downside is that while trying to manoeuvre the heavy frame through our narrow hall and up the stairs our wooden floor sustained a deep gouge and the wall about half way up the stairs sustained a smaller gouge. The wall is easily fixable, the floor not so. These marks were only noticed after the delivery men had left.”

Helpful Report

Posted 3 years ago

“Very good service, very good staff and quick installation!! The quality of my London Sofa Bed is excellent!! Thank you very much!!”

Helpful Report

Posted 3 years ago

Giener- Thank you. We very much appreciate your kind words.

Posted 3 years ago

“choosing and purchasing the sofa bed was not such a great experience but the delivery and installation was first class. They arrived on time, were polite and careful and assembled the sofa without fuss. could not be bettered.”

Helpful Report

Posted 3 years ago

Hello Mark- Thank you for taking the time to leave a review. We are always looking for new ways to develop and improve. Feel free to send us an email - we would love to hear any feedback you might have about your experience. Kind regards

Posted 3 years ago

“The service was very professional and excellent rapport with David who arrived and fitted the sofa bed in less than no time ! We now have a beautiful sofa and the most comfortable sofa bed in the world ! 👌😃 Siew Kingwell”

Helpful Report

Posted 3 years ago

Hello Siew - We are very pleased to hear how much you love your new sofa bed! Thank you for taking the time to leave us a review.

Posted 3 years ago

“Furl - great products, amazing quality and unrivalled service. Living in an apartment, Furl beds are the logical choice; our Max Storage bed in Superking is perfect for our needs.”

Helpful Report

Posted 3 years ago

Hello George- Thank you for taking the time to leave a review. The 40cm of storage the Max+ gives you is great for apartment living!

Posted 3 years ago

“I am very happy with my sofa bed . It is beautiful and elegant to look at , a lovely colour , comfortable to sit on and to sleep in . The delivery drivers were extremely polite and considerate. The only negative was that it was a very long wait between placing the order and it arriving (over 2 months) . Other than that I would highly recommend Furl . Thank you!”

Helpful Report

Posted 3 years ago

“Very happy with our new storage bed - well made and gives us so much extra storage! The delivery team who delivered and assembled the bed were excellent and the company has always been very responsive to my questions throughout the process.”

Helpful Report

Posted 3 years ago

Hello Grace, Thank you for your kind words, it was our pleasure to make and assemble your storage bed and see how your chosen Farrow and Ball colour completed your room. Enjoy the storage 40cm is HUGE!

Posted 3 years ago

“Downsizing can be almost a pleasure with FURL on your side.From the amazing space afforded by the hydraulic bed to the equally ingenious flexible table; All accompanied by the expertise and courtesy of Marcin and David to the delivery people make for a painless experience. Corinne and Martyn.”