FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,468 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,468 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 30th November 2024

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful sofa. Lovely delivery people, full of helpful advice. I would recommend.”

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Posted 11 months ago

“Excellent products, phenomenal delivery and installation services - the guys were fantastic. All round excellent!”

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Posted 1 year ago

“Wow. Simply wow. I have just had my delivery and installation from Furl, and believe the reviews that this business is simply lovely. From visiting their showrooms and their knowledgeable, obliging staff, to their delivery team walking out the door after installing my sofabed. This has been customer service with a human touch, that is so precious nowadays. I love my sofabed, it is literally perfect, the fabric is beautiful, sofa is so comfortable, the mechanism of the sofabed is smooth. Delivery-wise, I had an important call at the delivery time (my fault) but the guys worked around me and came at a suitable time. Michael and Fabio were professional, courteous, got the job done in no time, and stayed to explain things to me fully. All within time, and with such good manners. I wish I could give you 10 stars!”

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Posted 1 year ago

“Fantastic service from FURL. The delivery guys were brilliant. They were friendly, efficient, and did a great run-through on all the features of our new sofa bed. Top job. Love our new sofa bed, it looks fantastic. This is our 3rd purchase from FURL, and we are seriously impressed.”

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Posted 1 year ago

“From the experience in the Swiss Cottage showroom to the exceptional attention to detail during our ordering process, to the polite, attentive and excellent delivery and installation, we've had a great experience with Furl and hope the bed is an investment for many years to come”

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Posted 1 year ago

“A proper 5* company for good reason. From the minute I walked into the Barbican store, I was taken care of and given the necessary advice to make a decision on the leather (and additional features) of my sofa bed by Osama. Arm storage stores a double duvet quilt as described. The sofa arrived a week earlier than estimated – the process was friendly, respectful, awesome and efficient. Other companies should strive to have the delivery and customer service level of Furl!”

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Posted 1 year ago

“Excellent. From being helped in the shop down to the delivery was a joy. The delivery men were so pleasant and had excellent manners. Explained everything clearly and no question was any trouble. They made sure I was happy before leaving, with all the packaging.”

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Posted 1 year ago

“Great service and excellent sofa bed”

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Posted 1 year ago

“Beautiful bed, very good communication from the company during the ordering process. Installed by Paul, delighted with finished article. Would recommend…”

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Posted 1 year ago

“Team were polite, well trained, clean and tidy and did a great job install the two sofas and bed. Product is amazing and we love them all the bed is really comfortable and the soda bed unbelievably easy to use. Will be buying with Furl again.”

FURL 5 star review on 26th November 2023

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Posted 1 year ago

“I wish I could give 10 stars! I CANNOT explain how phenomenal the Furl team have been throughout this whole process. I knew exactly how I wanted my bed to look but couldn’t find anything quite right in the UK (I looked EVERYWHERE). Furl said they could custom make me something so they altered the standard dimensions of one of their headboards to suit what I was after. I was a bit nervous ordering something without seeing a photo of it - but it is absolutely perfect! It looks better than I imagined and the hidden storage is a dream (this is my second bed from Furl). Also, they were so patient with me during the delivery process. I must have delayed delivery about 10 times because decoration of the room was taking so long, and they were very accommodating. On the day the delivery/assembly team were super nice, professional and fast. Very very happy. Thank you so much!”

FURL 5 star review on 24th November 2023

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Posted 1 year ago

“Loving our new bed and sofa bed.”

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Posted 1 year ago

“Fabio and Bakri were fantastic. They assembled a number of items of furniture. They explained how to move the furniture if we needed to and provided some useful dos and don’ts.”

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Posted 1 year ago

“Beautiful mirage bed. Delivered and installed by a friendly and efficient team.”

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Posted 1 year ago

“From order to delivery Furl’s service was brilliant. The delivery team were delayed through no fault of their own. They arrived at 6.00pm and installed the sofa bed, explaining how to best look after it. Very professional and knowledgeable.”

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Posted 1 year ago

“I ordered unseen online and am delighted my new bed is just as good as I'd hoped. It is very sturdy and the people who came to fit it were very careful and polite.”

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Posted 1 year ago

“Bed is beautiful. Delivery team were outstanding”

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Posted 1 year ago

“Amazing service from start to finish. The sofabed is lovely and I am excited to use it. Delivery was efficient, friendly and really wanted me to have the best experience. Would give more than 5 stars to them if I could!”

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Posted 1 year ago

“Excellent team, thank you! Came on time and did the job quickly and neatly, explaining everything in detail.”

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Posted 1 year ago

“Wanting to buy a quality sofa bed and wanting to see it before buying. We live in Surrey so decided to do a trip to London Swiss Cottage. Web pages say open at 11 am on Monday. Arrived just after and showroom not open. Hung around and tried calling all numbers. No answer. Went home thoroughly fed up and obviously a lot of money lighter for fares! Just got through on the phone (12.06) and been told the person was there and just popped out to supermarket ……”

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Posted 1 year ago

We are sorry for your wasted time and journey, we feel your frustration. I've investigated, and due to the disruption on the trains, our staff member was delayed and unable to open at the stated time - We were able to open soon after, and we're sorry we missed you. We do hope you'll give us another try; it would be a shame to miss out on having the best sofa bed. We'll do something nice for you to try and make it up to you. I'm sorry once again.

Posted 1 year ago

FURL is rated 4.9 based on 1,468 reviews