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FURL Reviews

4.9 Rating 1,476 Reviews
99 %
of reviewers recommend FURL
4.9
Based on 1,476 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read FURL Reviews
Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 11th March 2025
Anonymous
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 30th November 2024
Jonathan Downer
FURL 5 star review on 29th November 2024
Natasha Moxley
144
Anonymous
Anonymous  // 01/01/2019
The guys arrived on time following a courtesy call to let us prepare. They were extremely professional, friendly and efficient. Genuinely nice guys and came across as very knowledgeable and passionate about the company and products. They covered everything I could think of and explained everything clearly and concisely. Very professional, Furl are lucky to have employees that take such pride in their work.
FURL 5 star review on 29th February 2024
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Posted 1 year ago
Dear Kate, Thank you for your 5-star review! At Furl, we take great pride in the excellence of our products and the high standards of quality we maintain. Your positive feedback indicates that our commitment to our product quality and efficient services is resonating with our valued customers. Our team works tirelessly to provide exceptional space-saving solutions, and we are delighted to learn that your experience was pleasant. Thank you for choosing Furlā€”we appreciate your trust and look forward to continuing to meet your needs. Furl Team
Posted 1 year ago
Very happy with the product and service. Our installer gave us great communication / updates on arrival, how long it would take, was very polite, cleaned up after and gave us a full demo of the bed. We were very well informed and left with the full information on how to use and what to do if we want to move, if something goes wrong etc. Thank you!
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Posted 1 year ago
Dear Tom, Thank you for your positive feedback! Customer satisfaction is crucial to us, and we are thrilled to hear about your pleasant experience with our products, services, and delivery. Thank you for choosing Furl. Kind regards, Furl Team
Posted 1 year ago
Excellent service and the delivery team were faultless. The new sofabed looks great!
FURL 5 star review on 28th February 2024
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Posted 1 year ago
Dear Michael, Thank you for your positive feedback! We're thrilled that you're satisfied with your Nuvo sofa bed and storage footstool, especially with your amazing bespoke fabric choiceā€”it looks fantastic! Assisting you through the process was truly a pleasure. We hope you enjoy your stylish and comfortable sofa bed for years to come! Kind regards, Zeynep (Assistant Showroom Manager)
Posted 1 year ago
Excellent service. The delivery team were fantastic, built the sofa bed in record time and fully explained how to use and look after it. Brillaint.
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Posted 1 year ago
After years of searching for a suitable replacement for my collapsing sofa bed, the help and advice I was given in the shop and the extremely courteous and competent delivery and assembly mean that I would recommend this company highly.šŸ‘šŸ˜€
FURL 5 star review on 23rd February 2024
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Posted 1 year ago
I had an outstanding experience with Furl from start to finish. The customer service was exceptional - responsive, helpful, and accommodating. The product is great! the quality and craftsmanship are truly remarkable. Additionally, the delivery and installation process was smooth. I highly recommend Furl for their excellent service, exceptional product and reliable delivery. A stellar company all around!
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Posted 1 year ago
Excellent
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Posted 1 year ago
Excellent product. So good we bought two! Beautiful fabric and minimalist design. Although other designs would satisfy a more elaborate taste. And easy to use. These are solid structures that should retain their shape. I chose the sofa bed as it is said to be the sturdiest and most comfortable of sofa beds: as close to a normal mattress as possible. Delivered by the loveliest and most helpful of men. Thank you Daniel and Fabio.
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Posted 1 year ago
Beautiful sofa. Lovely delivery people, full of helpful advice. I would recommend.
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Posted 1 year ago
Excellent products, phenomenal delivery and installation services - the guys were fantastic. All round excellent!
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Posted 1 year ago
Wow. Simply wow. I have just had my delivery and installation from Furl, and believe the reviews that this business is simply lovely. From visiting their showrooms and their knowledgeable, obliging staff, to their delivery team walking out the door after installing my sofabed. This has been customer service with a human touch, that is so precious nowadays. I love my sofabed, it is literally perfect, the fabric is beautiful, sofa is so comfortable, the mechanism of the sofabed is smooth. Delivery-wise, I had an important call at the delivery time (my fault) but the guys worked around me and came at a suitable time. Michael and Fabio were professional, courteous, got the job done in no time, and stayed to explain things to me fully. All within time, and with such good manners. I wish I could give you 10 stars!
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Posted 1 year ago
Fantastic service from FURL. The delivery guys were brilliant. They were friendly, efficient, and did a great run-through on all the features of our new sofa bed. Top job. Love our new sofa bed, it looks fantastic. This is our 3rd purchase from FURL, and we are seriously impressed.
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Posted 1 year ago
From the experience in the Swiss Cottage showroom to the exceptional attention to detail during our ordering process, to the polite, attentive and excellent delivery and installation, we've had a great experience with Furl and hope the bed is an investment for many years to come
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Posted 1 year ago
A proper 5* company for good reason. From the minute I walked into the Barbican store, I was taken care of and given the necessary advice to make a decision on the leather (and additional features) of my sofa bed by Osama. Arm storage stores a double duvet quilt as described. The sofa arrived a week earlier than estimated ā€“ the process was friendly, respectful, awesome and efficient. Other companies should strive to have the delivery and customer service level of Furl!
FURL 5 star review on 9th December 2023
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Posted 1 year ago
Excellent. From being helped in the shop down to the delivery was a joy. The delivery men were so pleasant and had excellent manners. Explained everything clearly and no question was any trouble. They made sure I was happy before leaving, with all the packaging.
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Posted 1 year ago
Great service and excellent sofa bed
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Posted 1 year ago
Beautiful bed, very good communication from the company during the ordering process. Installed by Paul, delighted with finished article. Would recommendā€¦
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Posted 1 year ago
Team were polite, well trained, clean and tidy and did a great job install the two sofas and bed. Product is amazing and we love them all the bed is really comfortable and the soda bed unbelievably easy to use. Will be buying with Furl again.
FURL 5 star review on 26th November 2023 FURL 5 star review on 26th November 2023
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Posted 1 year ago
I wish I could give 10 stars! I CANNOT explain how phenomenal the Furl team have been throughout this whole process. I knew exactly how I wanted my bed to look but couldnā€™t find anything quite right in the UK (I looked EVERYWHERE). Furl said they could custom make me something so they altered the standard dimensions of one of their headboards to suit what I was after. I was a bit nervous ordering something without seeing a photo of it - but it is absolutely perfect! It looks better than I imagined and the hidden storage is a dream (this is my second bed from Furl). Also, they were so patient with me during the delivery process. I must have delayed delivery about 10 times because decoration of the room was taking so long, and they were very accommodating. On the day the delivery/assembly team were super nice, professional and fast. Very very happy. Thank you so much!
FURL 5 star review on 24th November 2023
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Posted 1 year ago
Loving our new bed and sofa bed.
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Posted 1 year ago
FURL is rated 4.9 based on 1,476 reviews