FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,451 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

Write Your review

Tell us how FURL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FURL 5 star review on 24th November 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my sofa bed just over a year. It's the best purchase I think I've made in a very long time. The sofa is comfortable and the bed is great. The only thing I wish I had added was wheels. I have 2 dogs and it would make it easier to clean under. If you still thinking about buying just go for it.”

Helpful Report

Posted 7 years ago

“This is the second storage bed from furl, the 1st was very good and the 2nd even better! the only reason for change was to accommodate the children on the weekend mornings. There is slightly more support for the base now and they have finished the lower edges to look very good!?”

Helpful Report

Posted 7 years ago

“I had my sofa bed custom-made. It turned out even better than I had expected. The quality is great, it sleeps comfortable and it looks perfect in my room.”

Helpful Report

Posted 7 years ago

“excellent service could not be more pleased with product, ten score in every department!”

Helpful Report

Posted 7 years ago

“The customer service was great and everything about our bed was so customizable. We absolutely love our bed and the amazing storage space we have underneath.”

Helpful Report

Posted 7 years ago

“I searched high and low for an ottoman in a certain size and colour. I eventually had one made to measure by Furl. It's a great quality product and I'm very happy with it! Great service.”

Helpful Report

Posted 7 years ago

Hello Olga, We are so pleased to hear that you love your ottoman. Your 5 star review means the world to us. All the best, Furl

Posted 7 years ago

“Nice and comfortable bed, big support from the management and the director of the company throught the purchase procedure, proffesional team for the instalation. All done as prommised in due time! Thank you!”

Helpful Report

Posted 7 years ago

Hi Natalia, We are so pleased to hear that you are happy with your bed and thank you for complimenting the service of our team. Best wishes, Furl

Posted 7 years ago

“Very nice staff. Various of options to customize my own sofa bed. The assembly process only took 10 mins.”

Helpful Report

Posted 7 years ago

Hello Yunqi, Your sofa bed looks great. Thanks a million for your kind comments about our staff and efficiency. All the best, Furl

Posted 7 years ago

“Outstanding! Both David and Jessica are amazing, helpfully and made the whole process exceptional - not forgetting the installation, chaps were awesome too The product it self (the bed)- quality product well engineered and designed! Do recommend to anyone”

Helpful Report

Posted 7 years ago

Thank you so much for you fantastic 5 start review Anuj, we are so pleased to hear that you are enjoying your bed. All the best, Furl

Posted 7 years ago

“It is strong, firm and comfortable. It is very chic.”

Helpful Report

Posted 7 years ago

We are so pleased that your storage bed is so comfortable Mojdeh. Your selections were certainly chic. Hope to see you again, Furl

Posted 7 years ago

“From our first visit to the delivery the whole experience was totally professional. Have now resolved all of our storage problems in main bedroom, will certainly use FURL for our spare Bedroom.”

Helpful Report

Posted 7 years ago

Hello Sally, We are so pleased to hear that your experience was first class, and thank you very much for your five star review. We look forward to seeing you again in the future. Best wishes, Furl

Posted 7 years ago

“The bed is excellent quality. They can store the bed until you are ready to take delivery, and they constructed the bed for me. Overall the service was excellent!”

Helpful Report

Posted 7 years ago

Hi Harriet, we are so pleased to hear that you love your bed. Your 5 star review means the world to us. All the best, Furl

Posted 7 years ago

“Great service, great communication, loved the showroom, love the bed! Thanks.”

Helpful Report

Posted 7 years ago

Thank you so much for all your love and five stars. Thank you, thank you, thank you! All the best, Furl

Posted 7 years ago

“It is easy to use the website and design your bed. This is the second bed we have purchased. They are high quality, very well made, and look very stylish. I wish more of the fabrics were on line to choose from, but other than that very good.”

Helpful Report

Posted 7 years ago

Hello Craig, We love nothing more than seeing your bed at home. It looks truly fantastic, and very stylish that's for sure! Thank you for sharing the photo with us and for your fabulous five stars. Best wishes, Furl

Posted 7 years ago

“The sofa bed arrived exactly as we had ordered it after using the easy to navigate website. It arrived on time and the installation was performed efficiently and quickly by the two delivery men. We love the colour, the ease of changing from sofa to bed and vice versa and most of all, the mattress, praised by our guests as being extremely comfortable. Would recommend Furl to everyone looking for a top class sofa bed.”

Helpful Report

Posted 7 years ago

Hi Tessa, Thanks a million for your five star review. We are so pleased to hear that your guests love your sofa bed as much as you do. All the best, Furl

Posted 7 years ago

“Great quality and very well made. Survived 2 moves and still strong!”

Helpful Report

Posted 7 years ago

Hi Justin, Your five star review means the world to us. Our beds are certainly built to last and move around with you. We hope you have survived the moving too! All the best, Furl

Posted 7 years ago

“The sofa itself fits well into the room and is comfortable. My grown up kids think the bed is really good and have no complaints against the previous double bed we had in the spare bedroom. It is easy beyond belief to put up and down.”

Helpful Report

Posted 7 years ago

Hi Paul, Thank you for your fantastic five stars. We are so pleased to hear that the 'kids' love it as much as you do. Best wishes, Furl

Posted 7 years ago

“The sofa bed is exactly what we wanted as we designed it ourselves. I had to use it as my main bed for several weeks and it was exceptionally comfortable; much firmer than any other memory foam mattress I have used, but still with enough 'give' (I have had some discs removed, so this is extremely important for me). The delivery service was excellent - we couldn't have asked for anything more. The sofa was expensive, but worth every penny and the service was premium.”

Helpful Report

Posted 7 years ago

Hello Jim, We are so pleased to hear that you love your sofa bed and thought our service was premium. That puts such a smile on our faces, so thank you. Best wishes, Furl

Posted 7 years ago

“First class service and first class storage bed. Managed to fit lots inside and easy to lift up and down. Would definitely recommend this company.”

Helpful Report

Posted 7 years ago

Hello Maria, Thanks a million for your first class review, it means the world to us. Best wishes, Furl

Posted 7 years ago

“We recently bought 2 storage beds from Furl and are very happy with them. They are elegantly designed and sturdy products (we went for the oak version). Further the choice of mattresses on offer is good. The beds are relatively expensive but we feel they will serve us well for a long time. Further the reception at their showroom was excellent. The lady was extremely knowledgeable about Furl products range and very patient to take us through the various permutations possible and answer our very many questions. Strongly recommended”

Helpful Report

Posted 7 years ago

Hello Emmanuel, Thank you so much for your five stars, we are so pleased to hear that you thought our service and your beds are top notch. All the best, Furl

Posted 7 years ago

FURL is rated 4.9 based on 1,451 reviews