FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,468 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,468 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 30th November 2024

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality bed, excellent storage and wonderful customer service, particularly the delivery team. Can’t fault anything.”

Helpful Report

Posted 3 years ago

“Great information, customer service, and a friendly and extremely efficient delivery team who assembled my sofa bed. Not an easy delivery thanks to a tight staircase but they did a fantastic job. Very impressed, thanks Furl.”

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Posted 3 years ago

“Service has been great! Especially the delivery guys. Can’t fault them.”

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Posted 3 years ago

Aaron - Thank you for your kind review. I will pass on your feedback to our delivery team!

Posted 3 years ago

“Very friendly and quick service”

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Posted 3 years ago

Thank you for taking the time to leave a kind review.

Posted 3 years ago

“The two delivery men were quick at assembly the sofa bed, excellent communication skills.”

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Posted 3 years ago

Thank you for your review Patrick. We hope you enjoy your new sofa bed!

Posted 3 years ago

“Excellent service, great selection of furniture, delivery crew excellent as well!”

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Posted 3 years ago

Thank you for your review Susru!

Posted 3 years ago

“I highly recommend Furl to anyone who is looking for a bespoke solution. The whole team has been with me from start to finish; MJ was very helpful with listening to what I wanted and designed my headboard to the expectation I wanted. The delivery team were superb, super kind, friendly and professional. They really knew what they were doing. I am very happy and am pleased to say, it was well worth the wait!”

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Posted 3 years ago

Hello Hanife, we are very pleased that we were able to bring your vision to life!

Posted 3 years ago

“From start to finish MJ listened to my needs and really brought what I pictured into life! I am SO happy with my bed, it’s absolutely beautiful. The installation team were also very kind and done a great and professional job with the assembling of the bed. I must say, it was well worth the bed!”

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Posted 3 years ago

“Great storage and space saving beds (we've bought 3). Excellent quality, lovely people, fab service”

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Posted 3 years ago

“The team went above and beyond to get our bed to us when we needed it. We have only had the bed a few weeks so cannot review the bed itself yet. We really appreciated all their hard work and answering all my questions pre-sale. Thank you very much Furl.”

Helpful Report

Posted 3 years ago

“All my business was done via video link due to COVID restrictions. The salesman took my details after my sister had checked out the ones on my list and I’d made my decision. It was conducted very professionally. I was given an estimated delivery date which was later extended by two weeks - not a problem”

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Posted 3 years ago

“Been waiting since March for feedback on damages to my wall during installation. Bought 2 sofa beds and one bed. Spent around £14k. One space saver “Play” sofa shows the mattress when closed. Very disappointed with after sales care from Furl and little response to my follow ups!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to contact us via the review site, I’m very sorry we’ve not lived up to your expectations and that in the process of installing your sofa bed we accidentally we marked your wall. Looking at the notes on your account, I can see that we sent you a fabric cover for the rear of your sofa bed a couple of months ago and we offered to come and repair the wall but you suggested this was not necessary as you are doing some remedial electrical work and you’d take care of the redecoration. Please do get in touch with us at the shop and we'll address any outstanding issues immediately. Regards MJ - Showroom Manager

Posted 3 years ago

“The Furl delivery team were very professional and efficient. They arrived very early and there was system to them assembling the bed.”

Helpful Report

Posted 3 years ago

“Once again excellent service from Furl. Our sofa, table and chairs were delivered by Lyubo and Steve, who were very friendly and helpful. The only thing noted was that there was a small chip on the table, however it all looks beautiful and we are all very happy with our purchases.”

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Posted 3 years ago

“Amazing sofa bed, you can tell immediately that it’s been engineered and covered to the highest possible standard. The delivery man was amazing, so professional, quick and knowledgeable about the products. Thank you Furl team!”

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Posted 3 years ago

“This morning we had our bed delivered by Paul from the delivery team,was on time and installation was a breeze.Not only that but was so nice considering he had left Northampton very early. The whole team at Furl couldn’t have been more helpful Quality of the products is second to none. Highly recommended.”

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Posted 3 years ago

“We’re so glad that we discovered Furl. We moved into a new 2-bed apartment in Tunbridge Wells after downsizing from a country house with five beds and really needed some smart bedroom furniture that could provide both comfort and practicality. Furl provided both in equal measure. We’ve not had such a good night’s sleep for years! The sofa bed is a wonder of precision engineering and very easy to operate and very comfortable too. Very friendly and efficient service from all. Highly recommended! J&J”

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Posted 3 years ago

“We are delighted with both our storage bed and sofa bed which David and his colleague delivered recently. They worked really efficiently, bringing everything up to our 4th floor apartment and just getting on with the job. Whilst we haven’t actually tried the sofa bed yet, it looks really great”

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Posted 3 years ago

“Fantastic quality product and great service. Would highly recommend.”

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Posted 3 years ago

“Very happy with our new sofabed. Ordering was simple and straightforward, delivery was exactly when promised, in fact they were able to bring forward a week to help with our planning. Delivery guys were friendly and very efficient (1st floor flat). Showed us how to disassemble for future reference. In sofa and bed mode it's extremely comfortable and would highly recommend.”

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Posted 3 years ago

FURL is rated 4.9 based on 1,468 reviews