FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,451 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 24th November 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was ever so pleased with the sofabed and also the professional people Couldn’t ask for better Paul has been great! Many thanks once again and I would recommend you to everyone.”

Helpful Report

Posted 5 years ago

“Great products and delivery & setup of the bed (the delivery team were exceptional - very polite and efficient). The only criticism I have is that the communication from date of order to date of delivery could be improved. Once we had placed our order, we didn’t hear from Furl unless we chased them. This shouldn’t be the case and needs to be improved!”

Helpful Report

Posted 5 years ago

Hi Puja, Thank you for taking the time to add your comments here, I'm delighted you love your bed. I'm really sorry about the communications issues, it’s an area we are working on with new systems and procedures to avoid this. We’re working hard to improve all areas of our service, so I appreciate you bringing this to my attention.

Posted 5 years ago

“There is no doubt that the product is excellent, but the lack of information on the order delay (I had to chase up for it) was very disappointing, that’s why I have given them good only. They are let down by the lack of upfront details regarding the order production. On the plus side the delivery team were excellent (Tim & Andre), especially as the access to the building had changed again that morning, but it was pitiful to see their small porter parcel trolley to cope with a 5ft 3 bed and mattress. I hope under the Manual Handling Operations Regulations that they are given a replacement trolley that suits the purpose.”

Helpful Report

Posted 5 years ago

Hi Andrea, Thank you for taking the time to add your comments here, I'm delighted you love your storage bed, it was a little challenging making your bespoke size so I'm sorry for the slight delay. We should have communicated better and we are working really hard to improve this.

Posted 5 years ago

“We have now had our FURL storage bed for over two years. I have to say it was one of the best purchases we made in recent years. The bed itself is a great sturdy construction, and the storage space is massive. It literally solved the storage space issue we had overnight. We went for the deep storage, and I am happy we went for that option. It holds bulky items such as my saxophone case and a travel trolley comfortably as well as other bits and pieces. Thank you so much!”

Helpful Report

Posted 5 years ago

“I ordered few storage beds with them , beautiful beds and amazing quality . I am working in furniture industry from last 15 years , it’s so far the best quality I have seen . Great value for money and as they are made locally so quick delivery . Very professional approach so will be coming back for more .”

Helpful Report

Posted 5 years ago

“This is my third purchase from Furl. High quality products which last the test of time and excellent service. Here's a picture of my new bed!”

Helpful Report

Posted 5 years ago

“The two guys who delivered my sofa bed were polite, informative and did a great job. Thank you so much. I think the sofa looks very good in the room. My three month hunt to find one, that comes in pieces to be assembled in situ has been a success.”

Helpful Report

Posted 5 years ago

“The order process with Furl was easy, go thru options and choose your sofa bed, pay for it and wait for your bespoke unit to be made. They called me a week before due date to arrange delivery. My sofa bed was delivered and built in situ, by a man named DAVE, he was professional and very polite. A real nice bloke (who obviously loved his job). he took all the packing away and made sure we were happy with our purchase and its position, he then demonstrated it to us. That's all I can say. Thanks. Lewis”

Helpful Report

Posted 5 years ago

“I was kept informed of progress all through the build of my sofa bed, right up to the fitter (DAVE) calling me when he was close. The cost was acceptable because I wanted a strong mechanism, The delivery and installation, by DAVE, was carried out quickly and he then took away all of the wrapping material. The sofa is very comfortable, and the bed looks great, folds out easily and I am looking forward to using it. Many thanks.”

Helpful Report

Posted 5 years ago

“We chose a FURL sofa-bed although we are too far away to have seen, sat on or laid down on one. The pre-sales Q&A online chat facility and the NEXT DAY fabric samples filled us with confidence. The product was delivered today (300 miles each way) by two friendly and knowledgeable FURL employees who lifted in, assembled and demonstrated the sofa-bed in our house. A great experience from start to finish. And a great sofa, and bed! Well done FURL. Our friends and family will also benefit from our fantastic sofa-bed.”

Helpful Report

Posted 5 years ago

“I just wanted to email and say, thank you for the delivery and please feedback to the chaps who delivered that we where very happy with them, they where very polite and very professional. We have once again had a great experience with the interaction with furl employees.”

Helpful Report

Posted 5 years ago

“From the moment we contacted Furl the service was excellent and of course the product as well. our sofa bed was also delivered and assembled very professionally. Its amazing how comfortable it is. As I keep telling everyone if you buy a sofa bed you need to buy a good one !!. Peter Inston Architect”

Helpful Report

Posted 5 years ago

“Very efficient service from initial visit to showroom, receipt of fabric samples, on-line ordering system ... right through to delivery and installation of our new sofabed exactly when promised. Would definitely recommend Furl.”

Helpful Report

Posted 5 years ago

“If you desire stunning, high-quality ultra space-saving furniture then FURL is the answer to your dreams. Making spaces work in my home & rented properties is so important to me. FURL produce unrivalled space-saving designs that are built to last the test of time. As William Morris said "Have nothing in your house that you do not know to be useful, or believe to be beautiful". I love FURL!”

Helpful Report

Posted 5 years ago

“High quality and cleverly designed product, brilliant customer service and polite and efficient installation specialists. My express delivery was slightly later than expected, but they were very receptive to my order status call. Very friendly and professional company. I’ll most certainly order through them again in future. Highly satisfied.”

Helpful Report

Posted 5 years ago

“We have been looking for a good quality sofa-bed for some time and finally found what we were looking for at the Furl store. My daughter can now sleep comfortably and she loves her new sofa bed. As soon as we entered the store, we were very impressed by the excellent quality of the Furl sofa beds. What makes them so special is also the fact that they are delivered in units and assembled once in the house in a very short time, which is fantastic. We wanted a 3 seater sofa bed but the size was the issue for us, as all those we saw in other stores would neither go through our door nor the bay window. Our Furl sofa bed was efficiently delivered and fitted without any problems by experienced and friendly staff. We would also like to say thank you to Becca for making us feel welcome at the store. She was very polite, knowledgeable and helpful throughout the whole process.”

Helpful Report

Posted 5 years ago

“The product is fantastic. The delivery team were wonderful. We received the sofa a week after the expected delivery date but communication was good. Furl themselves admit that the product is so good they don't need to market but the pre sales experience was frustrating. Difficult to book a convenient time to visit the showroom and it all felt like Furl were doing us a favour selling us a sofa, rather than a "customer focused" approach. It was all good in the end and we are very happy with our sofa, so maybe they have done us a favour letting us spend our money with them!”

Helpful Report

Posted 5 years ago

“The service overall has been great, I was provided with helpful very information and about the product. The delivery team were very good with their service and came on time. It has been a week since the new bed was set up and I have been having good night sleep since! I am very happy with the quality and as storage is vital for my small room, it has provided the space I needed to put my items inside the bed. I would definitely recommend this bed especially for those who need a storage solution”

Helpful Report

Posted 5 years ago

“Great quality, beautiful product. Great customer service from online questions and answers to product assembly. Highly recommended.”

Helpful Report

Posted 5 years ago

“Excellent!”

Helpful Report

Posted 5 years ago

FURL is rated 4.9 based on 1,451 reviews