FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,468 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,468 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 30th November 2024

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is really good. Excellent Max Storage bed. Really well-made and solid with great useable space underneath. The delivery team was polite and efficient and installed the bed within half an hour. Richard”

Helpful Report

Posted 5 years ago

“I’m so pleased with our 2 new beds and have recommended Furl to so many people . The delivery chaps were great , efficient tidy and very polite . Thank you”

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Posted 5 years ago

“Bought two sofa beds from Furl. The Vasca 3 seater for the spare room and the 4 seater Nuvo as our main sofa in the lounge. Really enjoyed the showroom visit - everyone very helpful and knowledgeable about the products. I was concerned if the Vasca would make it up the narrow staircase to the second floor in my house so they brought the mechanism round early on to check it would fit and then left it until the rest of the sofa was ready for delivery. Delivery was as planned and Tim and Olaf again - they were uber professional (i like it when people put plastic coverings over their outer shoes without having to be asked...) and assembly was uber quick and slick. It was all very seamless/easy and i’m really happy with the quality of the products. Excellent all round!”

Helpful Report

Posted 5 years ago

“I have owned one of the FURL Simplicity Max storage beds made of oak for around four years. It has been one of the best purchases I made when I moved into my flat. No issues whatsoever and has provided essential storage space. Highly recommended!”

Helpful Report

Posted 5 years ago

“Tim and Dave were excellent. They rang to give an estimated time of arrival, were very polite and helpful and assembled the bed quickly without any fuss.”

Helpful Report

Posted 5 years ago

“The crew arrived within the allotted time. When I opened the door to them they introduced themselves and shook hands. They were a happy and cheerful couple of men who got stuck into assembling the bed which they did in no time. When they finished the assembly they took the time to explain a few details to both my wife and myself. A little thing like taking their shoes of when entering the house was much appreciated. The bed looks good and is well constructed. I would certainly recommend Furl to my friend.”

Helpful Report

Posted 5 years ago

“We first visited Furl's showroom two years ago, aware that most king-size storage beds are too bulky to fit into our bedroom. We loved the look of the Air bed and its slimline headboard. The personal service was brilliantly informative and not pushy. Delays to our renovation plans meant we didn't order for two years but we made a special visit to Grand Designs Live especially for Furl. The same member of staff was working at the exhibition, she ran through everything again with us and we placed our order. (We don't remember her name but she was incredibly knowledgable.) Communication throughout was perfect (thank you David and Paul) and when the pre-arranged delivery date wasn't convenient, Furl simply changed it to suit us. On the day of delivery we received calls to say the crew were en-route. The assemblers - Tim and Dave - were a credit to the company. Friendly, quick and respecting of our home. We've had the bed two days and love it - not only does it look great and feels solid, we can't believe how much storage we've gained. I thoroughly recommend Furl. Perfect from start to finish! Sorry it took us to two years!”

Helpful Report

Posted 5 years ago

“Delighted with our new bed, Furl provided an excellent service from the original contact, provision of samples and keeping us informed of the status. There was a slight delay but we were kept fully informed by Paul. On the day of the delivery everything went as planned and Tim who delivered and installed is a credit to your company. I have never met anyone as cheerful after such an early start and long journey. The service from your company is outstanding. Keep up the good work. Thanks again.”

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Posted 5 years ago

“Excellent delivery drivers”

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Posted 5 years ago

“We are very happy with the new purchase of a sofa bed from Furl. Although it is premium in price, the quality of the mattress and unique design of it being able to unfold and fold away without the removal of cushions makes it worth it. The delivery men were courteous, communicative and helpful in demonstrating how it worked after they constructed it.”

Helpful Report

Posted 5 years ago

“Product excellent, delivery excellent. Only slight downside was shouldn’t have expected delivery by the date they give you - it was two weeks late. Probably shouldn’t have expected it but if a specific date given we expected it to be real. Would suggest Furl give the headline delivery date as clearly ONLY an approximate date in the headline (presumably somewhere in the small print there was a caveat but we missed it). We had a big family week end and ordered on basis it would have been there by then. Had to make alternative sleeping arrangements to accommodate a couple and new baby as a result. Overall though would recommend them and will consider buying again from them if the need arises.”

Helpful Report

Posted 5 years ago

Hello Simon, Thank you for your feedback - the estimated dated is shown at the time of order and on your confirmation email, We'll look into how we can make it clearer. Regardless, we did miss it by more days than we would have liked and we're really sorry about that. I'm glad you are impressed by the product and our delivery service. Enjoy your sofa bed.

Posted 5 years ago

“Top quality product, excellent customer service and great comminication throughout. Thanks!”

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Posted 5 years ago

“Top quality product”

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Posted 5 years ago

“MY 2ND Furl bed purchase. Excellent products. Excellent service. Highly recommend!”

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Posted 5 years ago

“I've been very satisfied with the service from Furl. The lady in the showroom was helpful and welcoming. She demonstrated the sofa beds and answered all my questions. Clearly, she knew about the products. At no point was I pressured to make a decision, which makes a refreshing change from the usual high pressure sales pitch. As a result, I now have a superbly made sofa bed with an excellent quality fabric and Furl has a delighted customer.”

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Posted 5 years ago

“Excellent service from Furl and many thanks to installation team David and Tim”

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Posted 5 years ago

“Fantastic product and first class service - beautiful sofa with amazing space-efficient mechanism, stylish and comfortable. Furl were brilliant to deal with throughout, our order came on time and we are delighted with it. Highly recommended.”

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Posted 5 years ago

“I was ever so pleased with the sofabed and also the professional people Couldn’t ask for better Paul has been great! Many thanks once again and I would recommend you to everyone.”

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Posted 5 years ago

“Great products and delivery & setup of the bed (the delivery team were exceptional - very polite and efficient). The only criticism I have is that the communication from date of order to date of delivery could be improved. Once we had placed our order, we didn’t hear from Furl unless we chased them. This shouldn’t be the case and needs to be improved!”

Helpful Report

Posted 5 years ago

Hi Puja, Thank you for taking the time to add your comments here, I'm delighted you love your bed. I'm really sorry about the communications issues, it’s an area we are working on with new systems and procedures to avoid this. We’re working hard to improve all areas of our service, so I appreciate you bringing this to my attention.

Posted 5 years ago

“There is no doubt that the product is excellent, but the lack of information on the order delay (I had to chase up for it) was very disappointing, that’s why I have given them good only. They are let down by the lack of upfront details regarding the order production. On the plus side the delivery team were excellent (Tim & Andre), especially as the access to the building had changed again that morning, but it was pitiful to see their small porter parcel trolley to cope with a 5ft 3 bed and mattress. I hope under the Manual Handling Operations Regulations that they are given a replacement trolley that suits the purpose.”

Helpful Report

Posted 5 years ago

Hi Andrea, Thank you for taking the time to add your comments here, I'm delighted you love your storage bed, it was a little challenging making your bespoke size so I'm sorry for the slight delay. We should have communicated better and we are working really hard to improve this.

Posted 5 years ago

FURL is rated 4.9 based on 1,468 reviews