FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,450 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,450 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. We're delighted with our new Metro sofa-bed which is very well made and easy to operate. We went for the option with the drop-down wheels which makes it simple to move when you need to - this is important as it's a heavy item of furniture. Delivery was on time and the driver and his colleague carried in and assembled the sofa in less than half an hour. They positioned it precisely where we wanted it and demonstrated how to operate and move it. They were both friendly and very helpful and took away all the packaging when they'd finished. Being a genuine UK company (not simply located here) was an important factor for us and, based on our experience, we would happily recommend Furl and their products.”

Helpful Report

Posted 2 years ago

“Excellent service both in the showroom and delivery”

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Posted 2 years ago

“Sofa bed looks brilliant in our Snug. Delivery, installation & demonstration all v competent. Luba and Kevin pleasant & helpful.”

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Posted 2 years ago

“The bed was delivered within two weeks as promised by showroom and delivery department staff. Thank you. Very useful having the phone call on the delivery day to specify delivery time. Both delivery men were polite and courteous. They fitted the bed and explained in detail how it all worked. First class service.”

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Posted 2 years ago

“Product great. Shop and delivery staff very helpful and efficient. I haven’t given 5 stars because of the complete inflexibility of the delivery service. If I hadn’t been able to change my arrangements to suit the date offered, I was told I would have to wait a month for delivery, and despite paying a premium for express delivery!”

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Posted 2 years ago

“From start to finish, the service was absolutely excellent. The delivery team arrived exactly when expected and were really helpful. We are delighted with the E-Motion sofa bed.”

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Posted 2 years ago

“Great delivery service - the guys set the sofa bed up quickly, efficiently and cheerfully, and walked me through a demo of how to convert from sofa to bed. The bed, thus far, is very comfy.”

Helpful Report

Posted 2 years ago

“Absolutely outstanding from start to finish. The product design is phenomenal - comfortable, stylish, AND fits in weird London flats. Marcin at the shop was SO helpful - I visited multiple times, and he helped me design the ideal sofa for my space, from style to color choices. And then the two men who delivered the sofa were on time, professional, and efficient - walking me through the different features of the sofa to make sure I knew everything I needed to know. I will definitely recommend to others.”

Helpful Report

Posted 2 years ago

“The team that delivered and constructed our Paris sofa bed were courteous and very quick and efficient. Probably here for no more than 20 minutes with a helpful demonstration of how to open up the bed before leaving. The sofa looks great and we are very happy with our choice.”

Helpful Report

Posted 2 years ago

“Great trouble free service. Delivery team gave good instructions re. Sofa bed and I felt good customer care. Not used sofa bed yet but feels most comfortable sofa bed that I found that is not too heavy. Delivers were able to provide extra mechanism allowing sofa to be more easily moved which had been omitted during sales. Excellent thanks”

Helpful Report

Posted 2 years ago

“Excellent service and delighted with the bed. Delivery, once organised, was very efficient and the person delivering and building the bed was a pleasure to deal with. My questions via live chat were answered quickly. I had a bit more difficulty getting a response by phone - but customer service was generally excellent.”

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Posted 2 years ago

“Delighted with our new sofa bed. From the attention we received when viewing our options in store, to the delivery by a professional team, the service provided by Furl is excellent.”

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Posted 2 years ago

“Your delivery team was excellent today. They were very friendly, worked quickly & neatly & very informative about how to use the sofa. I am very pleased with the sofa so far but obviously will only be able to review that fully once I have been using it for a while.”

Helpful Report

Posted 2 years ago

“Everything from start to finish could not have been better. What more could I say? Thank you very much to everyone, Val, MJ, Aimee, and last but not least, the wonderful delivery team.”

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Posted 2 years ago

“Excellent Service.”

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Posted 2 years ago

“Really pleased with my new bed - loads of storage, the mechanism is easy to use and it looks fab. Furl were great - very responsive on email & super friendly and efficient delivery / assembly team - thanks so much!!”

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Posted 2 years ago

“Great service at Furl from start to finish. I had multiple fabric samples delivered to my home address as a first step. This was followed up by a visit to the shop in London (recommended before purchase). Good advice for the choice of fabric and piping from the FURL staff during the visit to the shop and beyond via email correspondence. Special thanks to Marcin, the showroom manager, for helping me choose the right fabric and piping to match the decor of my house. Finally, cordial delivery men assembled the sofa in no time, explained the mechanism, provided advice for future disassembly and cleared the packaging. Last but not the least, great product (AirB sofa bed with chaise) as you can see from the attached picture. I am a very satisfied customer!”

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Posted 2 years ago

“Very satisfied with my experience at the store and the delivery. Everyone was helpful efficient and cheerful. They are clearly committed to their work.”

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Posted 2 years ago

“Fabulous product delivered and installed with friendly professionalism. 100% recommend.”

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Posted 2 years ago

“Excellent service overall and furniture arrived sooner than expected. Delivery and installation service was excellent”

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Posted 2 years ago

FURL is rated 4.9 based on 1,450 reviews