FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,452 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 24th November 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sofabed arrived at the expected time and was promptly put together by your very pleasant and efficient staff. We are delighted to see it is in perfect condition and look forward to many years of comfortable use. Please thank all your staff for making this large purchase such an enjoyable and stress free experience. You are welcome to use this response in anyway you wish. Elizabeth Green.”

Helpful Report

Posted 11 years ago

“Fantastic company to deal with. They delivered right on time and the personnel knew exactly what they were doing and were extremely helpful in every way . Thank you .”

Helpful Report

Posted 11 years ago

“We are going to buy another one. The double bed with oak base and extra height well worth the extra money. Our 22 & 21 year old daughters had just run out of storage space. One daughter is now completely clutter free, has somewhere accessible for her many pairs of shoes and still has room to spare. No hesitation now in ordering an identical bed for other daughters room. Only wish I'd found the storage bed company when we brought our king size bed as I can't bare to see all the clutter under our bed now.”

Helpful Report

Posted 11 years ago

“This has to be the single, most useful purchase I've ever made. I bought the model with the maximum storage and I must say I could fit an entire flat in it. The base itself is made to the highest standard, it's strong, well designed and I can keep it clean very easily. I couldn't recommend this product and the company who sells it more. I can only repeat myself, best purchase ever, especially for small flat owners. I would also recommend to have it assembled by their people, they came and within 15mins the bed was put together. They left no mess, were extremely punctual and polite.”

Helpful Report

Posted 11 years ago

“We had a great experience buying from The Storage Bed Company. We ordered two beds in slightly different designs and sizes, one with a side opening and the other opening from the end of the bed. The service was excellent and the delivery to each room a breeze. The delivery team were polite and courteous whilst installing each bed. The beds hold an amazing amount of storage and I wouldn't hesitate in buying again - you get what you pay for and the quality is excellent.”

Helpful Report

Posted 11 years ago

“This is a good bed! It's comfortable; the storage capacity is wonderful; the mechanism was slightly stiff to start with but is now fine. A good buy.”

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Posted 11 years ago

“The bed is well made and the covering although seemingly the basic cloth appears very good quality too. The only thing to be aware of is that the lifting of the bed to access the storage is only "ASSISTED" by the compressed air cylinders and it is still very heavy indeed to start the lift and I can see a time very soon when I will be unable to do so. I bought it because we needed the storage and we certaily have that but we mistook assisted lift for motorized lift and so are very dissapointed that this was not clearer.”

Helpful Report

Posted 11 years ago

Hello Alison, thank you for taking the time to write this - i am sorry for your misunderstanding. There are things we can do to make the opening of your bed easier, i have written to you about this and hope it will help.

Posted 9 years ago

“We went for a specially made bed to allow for extra height and storage. Its really solid and the mechanism is faultless. I was impressed by the simple design. Its a good company with the actual designers and builders being very hands on. A lot of thought has gone into their products which are made in the UK and represent good value overall.”

Helpful Report

Posted 11 years ago

“Great quality product, very friendly team who were easy to deal with. Super quick installation, extremely impressed and would recommend to others.”

Helpful Report

Posted 11 years ago

“Customer service Throughout was superb, Delivered on time. The delivery/assembly guys were extremely professional, quick, tidy & courteous. The bed is 100% British built quality, very strong & Solid. The Gloss white finish is immaculate. The only Thing I would say is that the Healthbeds memory foam mattress needs airing for about a week at least in a different room if you can as the initial fumes from the anti-bacterial treatment are overwhelming to the point they gave us a headache. Not TSBC fault but a point worth noting. Other than that, best nights sleep I have had in years :-) I would thoroughly recommend this company and their product to anyone who asks me. Very very pleased.”

Helpful Report

Posted 11 years ago

“excellent and very comfortable, very kind and skilled staff”

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Posted 11 years ago

“My wife and I think that this is the best bed / storage solution you will ever find - seriously, and it also looks good. We even show it off to visitors occasionally, we're that happy with it!”

Helpful Report

Posted 11 years ago

“I bought my bed at only a few days' notice just before Christmas. It was delivered on time, put together by a couple of helpful, cheerful fitters (wearing overshoes) who left the room clean and tidy when they left. The bed itself is extremely comfortable and the storage space just swallows up so much 'stuff' but retrieving it is a doddle: opening the bed is ridiculously easy and every-thing is easy to organise so finding and retrieving items is very quick. I love my Storage Bed. Get one!”

Helpful Report

Posted 11 years ago

“This is quite literally the best bed I have ever slept on. My backaches have mostly gone away, and the huge storage area underneath keeps all our junk and suitcases out of sight. Worth every single penny, and it's so well built I reckon it will last for years and years!”

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Posted 11 years ago

“Excellent quality bed and very user friendly, helpful company. Communicate well about order and delivery. Everyone comments on my lovely bed!”

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Posted 11 years ago

“Very nice beds and seem to be good quality. Very poor service though. Have had an issue with the store as charged us for delivery and assembly but refused to assemble the bed as the room was "too crowded". Proposed to come back charging us 65 pounds, Really a shame buying a bed for 2.000 and receiving such a poor post sale treatment. Would not recommend to anyone.”

Helpful Report

Posted 11 years ago

Hello Paulien, thank you for your message I am glad you like your bed. The reason for the re-delivery charge is because we were unable to assemble the bed as there was insufficient room and a high possibility of damage due to the building work that was being carried out in the room at the same time. We always give 7/10 days notice of our deliveries but do need the room to be clear when we arrive.

Posted 9 years ago

“I love my storage bed. It's got all my shoes and handbags in it. I have the frame that pulls forward too which makes it so easy to change the sheets and make the bed. Really pleased with it.”

Helpful Report

Posted 11 years ago

“Excellent quality. I've ordered the grey Milano leather and it's lovely. The bed is easy to lift and stays up, unlike other ottoman beds which threaten to smash one's head! The service was prompt and very professional. The castor legs make it very easy to dust under the bed.”

Helpful Report

Posted 11 years ago

“I was more than pleased with my purchases and the service I received from the two men who came to install my bed. They were both courteous and efficient and left my bedroom clean and tidy. I would recommend The Storage Bed Company to everyone.”

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Posted 11 years ago

“The service was excellent! The order was so easy to make, the website very user friendly and the staff very helpful in every question we had. The delivery team very professional too, managed to get the bed and headboard on the first floor no prob. We've been using the bed for few months now and it is so far great! No issues!”

Helpful Report

Posted 11 years ago

FURL is rated 4.9 based on 1,452 reviews