FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,468 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,468 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 30th November 2024

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service from David, MJ and the team. Very helpful and knowledgeable. Delivery and installation were extremely fast, efficient and faultless!”

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Posted 3 years ago

“Excellent delivery and installation, super smooth and they took care with the floor and walls. Sofa looks beautiful - lovely material and shape and very comfy to sit on!”

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Posted 3 years ago

“From researching online, walking into the showroom and the final delivery and assembly of the bed - we have been thoroughly impressed with the customer service, the product knowledge and the delivery expectations. Whenever I had a question it was answered and the bed itself is so well put together and we love it. Would highly recommend the Max bed as it holds so much more than our previous storage bed.”

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Posted 3 years ago

“I have bought three beds from Furl and my mother in law has bought one too. Every time they have delivered exactly when they said they would and assembled the bed quickly and efficiently. The beds themselves are of wonderful quality. It’s a fantastic design concept - highly recommended.”

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Posted 3 years ago

“Outstanding service and excellent quality. I did a lot of research trying to find the perfect storage bed. Furl's beds are by far the best in the market (not cheap, but worth the investment).”

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Posted 3 years ago

“Excellent and very professional service from the initial enquiry through to product delivery and installation. The sofabed we purchased is of very high quality.”

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Posted 3 years ago

“I've received fantastic customer service from start to finish. Furl were kind enough to store my sofa for many months due to Covid and subsequent renovations of my home being held up. The quality of the sofa is fantastic. Would highly recommend. Thanks again.”

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Posted 3 years ago

“Love the sofa bed. And great delivery team. Nothing was too much trouble.”

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Posted 3 years ago

“I was informed of the date of delivery. Given a time slot for expected arrival on the day. The installation was swift and efficient. The installer was polite and courteous.”

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Posted 3 years ago

“Bed is beautiful and delivery crew provided a gold standard service”

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Posted 3 years ago

“We opted to spend extra and go with the Metro from Furl as we wanted the most comfortable (sofa)bed possible and we needed a modular option to get it through narrow doorways and up stairs. The quality of the cushions, fabric (we went for velvet) and bed is excellent. The delivery team were superb - COVID aware, polite and respectful carrying the sofa bed through the house. We went for standard delivery so assembly was not included. It would have been useful to have an instruction guide to assist with self assembly - the delivery team’s instructions were useful but not easy to remember. It was a fiddly job attaching the necessary screws and two people are definitely needed. It is a logical assembly process, however, and not difficult if you’re practically minded! That said, it requires a decent amount of strength to lift and click the modular pieces together. Although at the time I found the assembly frustrating (mainly due to screws being hard to reach and holes hard to see due to black material covering them) in hindsight it only took 30 mins. The sofa and the bed are more comfortable than we expected so if we need more modular furniture, we would certainly consider Furl again.”

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Posted 3 years ago

“It seems to be that when you are choosing your furniture the team at furl are extremely helpful ,but as soon as they have your deposit (50%) you struggle to get any feedback or replies to e-mails/queries.I am still waiting an update on the situation with my order and there is no urgency in customer service..dissapointed and I havent even recieved the furniture yet.”

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Posted 3 years ago

“I placed an order back in February. expected delivery 4th MAY. No one replies to emails, no one answers the phone. Two weeks ago I got someone on the live chat and was told the order is stuck at customs and had been there for the last 10 days. No updates and now I can't get hold of anyone again. Awful customer service.”

Helpful Report

Posted 3 years ago

Dear Mrs Williams, The timing of your review is rather unfortunate as in my haste to organise the delivery that finally got released by HM Customs, I neglected to call you for which I apologise - it was good to chat earlier and confirm the delivery of your order.

Posted 3 years ago

“Beautiful furniture and so comfortable!”

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Posted 3 years ago

“Great work Team came back to fix headboard when they didn’t have parts Are coming back in two weeks as they need to fix additional issues Very nice people I”

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Posted 3 years ago

“Great sofa and very slick delivery and assembly. The guys were very courteous and got the job done. Thanks!”

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Posted 3 years ago

“Your team were efficient, good natured and most importantly curteous. Thank you.”

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Posted 3 years ago

“Love my new FURL sofa! Beautiful colour and design and very speedy delivery and assembly. Would highly recommend.”

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Posted 3 years ago

“High quality bed. Excellent delivery team.”

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Posted 3 years ago

“Exceptional customer service from start to finish! Staff are professional, friendly, personable and efficient- couldn't ask for more!”

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Posted 3 years ago

FURL is rated 4.9 based on 1,468 reviews