FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,450 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,450 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High quality bed. Excellent delivery team.”

Helpful Report

Posted 3 years ago

“Exceptional customer service from start to finish! Staff are professional, friendly, personable and efficient- couldn't ask for more!”

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Posted 3 years ago

“Very smooth process with great communication when I wanted to make some changes. Delivery was not at the time originally specified, but the 2 guys delivering were very apologetic and delivered / assembled with a smile despite having had a very long day. Sofa looks great and sofa bed mechanism works really well. Would recommend.”

Helpful Report

Posted 3 years ago

“Very polite fitters. I am very happy with my sofas and would recommend Furl to friends.”

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Posted 3 years ago

“The delivery team were very good, Worked quickly and cleared up after them. Demonstrated how sofabed worked. Polite and pleasant. Thank you.”

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Posted 3 years ago

“If you can afford a top of the range sofa bed this appears to be the one. Nobody slept in it yet but looks amazing. Installers first class”

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Posted 3 years ago

“We are delighted with our new sofa bed - great quality. It was delivered, earlier than had been projected, by two men who were beyond helpful. Any minor communication issues we had with the company were quickly ironed out along way. Overall - a really positive experience.”

Helpful Report

Posted 3 years ago

“Brilliant customer service from MJ and David throughout my purchase. Bed was delivered this week and looks and feels brilliant. Lewis who delivered was also incredibly polite and fitted the bed in no time. Highly recommend”

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Posted 3 years ago

“I was finding the prospect of choosing a sofa bed in the middle of a lock down really quite stressful....MJ in their London showroom was just a complete star: fabric swatches were sent down having we had video chatted and he had seen the effect I was trying to create. I am just soooo pleased with what we achieved that I'm beyond words. Very talented team at Furl”

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Posted 3 years ago

“There’s a great selection of furniture which is practical and yet lovely to look at. You can customise the items to your liking. The gentlemen who delivered the bed and also assembled it were superb - first rate from beginning to end!”

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Posted 3 years ago

“I am very happy with my sofa bed. The men who delivered it were helpful and very polite. They put it where I asked them to. Showed me how to put it up and down. Nothing was too much trouble. From ordering the bed settee the member of staff MJ in the show room and louie in charge of delivery was so helpful. It was delivered as promised.I would recommend this company as they went out of there way to help .”

Helpful Report

Posted 3 years ago

“Delivery was stress free and covid safe, two guys put it together quickly and took all the packaging with them. We were kept up to date with what would be happening when and recieved a phone call 20 mins before delivery just to check everything was ok.”

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Posted 3 years ago

“Great products - bought 2 (Nuvo sofabed and Illusion bed). Quality build - space saving - look impressive - definitely recommend.”

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Posted 3 years ago

“Fantastic service provided all the way through. Sofa bed appears high quality and is like a normal bed when unfolded - cant wait to try it tonight. Im happy with my new sofa bed. Chaps who delivered and installed my sofa bed were polite, informative and professional. Absolute wonderful staff. Thank you Lewis and team for your help today!”

Helpful Report

Posted 3 years ago

“We love our new sofa. Well, we’ve only had it a few hours but having ordered it without ever seeing it in a shop. We are delighted that it looks well made and exactly as we wanted it. The service has been great. The only reason I’m giving 4 stars instead of 5 is the 3 month delivery time. I assume it is mainly due to COVID. But we’ll worth waiting for. Hope it will last well too. The delivery and assembly was very good. I was phoned with a delivery time and they arrived exactly as they said after 20min. The staff seemed very competent and friendly and were very happy to answer any questions. Thank you very much.”

Helpful Report

Posted 3 years ago

“From order to delivery the service was great. Communication was good. Delivery drivers in particular were so polite and helpful. Would recommend.”

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Posted 3 years ago

“Amazing service , Great quality and the two people who installed the bed did a great great job plus very kind and very friendly. Thank you soo much!”

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Posted 3 years ago

“We are really pleased with the new bed..not just as a factor of not sleeping on the floor any longer. We appreciated the efforts of David and his team to get the bed to us and installed quickly.”

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Posted 3 years ago

“Sofa bed is great. Unfortunately, delivery team let the whole process down with careless handling, with newly painted walls being marked. I am still waiting for feedback from their management team on other products hence 2 stars.”

Helpful Report

Posted 3 years ago

Dear Shamsa, We're really sorry we accidentally marked your wall during the installation, as discussed, we will be sending someone round to fix this for you. Glad you like the sofa beds, we really appreciate your orders.

Posted 3 years ago

“Great communication: rang the day before delivery and then half an hour before on the day. The two guys were great. Polite, quick and professional. Great sofa bed!”

Helpful Report

Posted 3 years ago

FURL is rated 4.9 based on 1,450 reviews