FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,450 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,450 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the beginning of our journey with Furl, it’s been brilliant - particularity with the enthusiasm and support of MJ - the help with the design and fabric choices has been great. Trevor was brilliant at installing the beds - we live in a house with little storage, so the options we have chosen for each room has been a great solution for limiting clutter throughout the house. And of course, the beds themselves are perfect for a good nights sleep. Thank you!”

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Posted 3 years ago

“Sofa bed looks great. Delivery and assembly was professional and smooth”

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Posted 3 years ago

“My experience at the Furl store was brilliant. The owner (David Norman) was very pleasant, helpful and passionate about he's work. I'm very pleased with my storage bed. Before buying, I checked multiple storage beds from different stores and none of them come close to the ones at Furl. There is so much space!”

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Posted 3 years ago

“The sofabed was delivered this morning and put together expertly by the two young men who arrived. I am very pleased with it and the delivery, and it looks perfect in position and very easy to operate. I was extremely impressed by what I saw and tried out in the showroom, and am very happy with what I have. So... thank you very much.... a very satisfied customer!”

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Posted 3 years ago

“Excellent service. From ordering, delivery updates and the delivery and installation - polite and efficient service. Delivery team was especially impressive - quick, tidy and took away all rubbish. Also took the time to check I understood how to use the system and that I was happy. Sofa bed material is lovely, it looks great and is very comfortable as a sofa (not yet used as a bed).”

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Posted 3 years ago

“Just received two bedside tables to match my Furl storage bed. The wife thought they were small until she discovered the legs along with an Allen key and screws in the drawer. It was very easy for her to attach the legs. The wood is gorgeous and solid, they look beautiful. Perfect Mothers Day present!”

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Posted 3 years ago

“The Storage Bed is fantastic, I've just ordered my fifth! and the delivery service and installation super professional (punctual, friendly, quick).”

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Posted 3 years ago

“Received my beautiful sofa bed today, couldn’t be more pleased with it, although not used it yet. The delivery guys where very efficient and very nice. They brought it in and put it together very quickly. Impressed !!!”

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Posted 3 years ago

“Really thrilled with our sofa bed. Excellent quality and easy to put up and back again. Delivery service was super efficient, good communication about timings, polite helpful drivers (who took their boots off without needing to be asked!) who assembled the sofabed and then demonstrated how to use it before taking all the packaging away. Excellent!”

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Posted 3 years ago

“Great product. Such a small footprint for so much storage.”

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Posted 3 years ago

“Amazing service, I was excited to finally get my bed and the delivery team assembled it quickly and efficiently. They were a lovely team friendly and got on with the task and cleared up afterwards :)”

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Posted 3 years ago

“Guys were efficient and cool.”

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Posted 3 years ago

“Excellent service, prompt replies to queries, delivered on time as stated and the delivery team were so efficient and tidy! Thank you”

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Posted 3 years ago

“Delighted with our sofabed and dining chairs. Beautiful and distinctive products. Very impressed with the service all-round, including the delivery team who assembled the sofabed in an upstairs bedroom in less than 15 mins.”

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Posted 3 years ago

“We've just had a mini max double delivered and installed. The delivery guys were amazing - fast, great communications and lovely to deal with. They clearly know their products well. The bed is SO well made and easy to lift. I'm really pleased we used Furl - there are cheaper options out there, but you get what you pay for. A quality experience.”

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Posted 3 years ago

“I ordered the Furl Max Storage bed, which was delivered and constructed by Furl Technicians yesterday. Mo and Thomas who constructed the bed were extremely professional, friendly and efficient, and the bed itself is of outstanding build quality. I feel that buying this bed has been money extremely well spent. 10/10 for Furl. Superb.”

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Posted 3 years ago

“Excellent advice from Mj in store, prompt delivery and courteous delivery team.”

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Posted 3 years ago

“Brilliant job delivering our sofa bed, would highly recommend”

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Posted 3 years ago

“I bought the Max Storage bed and the Metro sofa from Furl. I loved being able to fully customise the furniture online and pick from a wide range of fabrics as well. The quality of the delivered furniture is very high - the sofa is very comfortable to sit and sleep on and the lift up storage mechanism for the storage bed works very smoothly (and the storage space is huge!). Service was fantastic from start to finish - communication around delivery times, arranging the delivery during lockdown, and the guys who finally delivered and assembled it did a great job as well and left the rooms clean and tidy. Couldn't be happier and would definitely recommend.”

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Posted 3 years ago

“The delivery staff were excellent. Polite, respectful, tidy, friendly and helpful. Couldn’t have asked for a better service from them. Thank you to both of them.”

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Posted 3 years ago

FURL is rated 4.9 based on 1,450 reviews