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FURL Reviews

4.9 Rating 1,476 Reviews
99 %
of reviewers recommend FURL
4.9
Based on 1,476 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read FURL Reviews
Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 11th March 2025
Anonymous
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 30th November 2024
Jonathan Downer
FURL 5 star review on 29th November 2024
Natasha Moxley
144
Anonymous
Anonymous  // 01/01/2019
Great service, delivery team and sofa bed.
Helpful Report
Posted 3 years ago
The delivery team was very professional and lovely . It is lovely to get a delivery by a happy people who enjoyed their job . Congratulations on the team !
Helpful Report
Posted 3 years ago
We received a phone call before the sofa arrived and it turned up on time. The driver and mate were both friendly and extremely polite. The sofa itself is as we remembered and we expect to be very satisfied once we start using it. The only downside is that while trying to manoeuvre the heavy frame through our narrow hall and up the stairs our wooden floor sustained a deep gouge and the wall about half way up the stairs sustained a smaller gouge. The wall is easily fixable, the floor not so. These marks were only noticed after the delivery men had left.
Helpful Report
Posted 3 years ago
We opted to spend extra and go with the Metro from Furl as we wanted the most comfortable (sofa)bed possible and we needed a modular option to get it through narrow doorways and up stairs. The quality of the cushions, fabric (we went for velvet) and bed is excellent. The delivery team were superb - COVID aware, polite and respectful carrying the sofa bed through the house. We went for standard delivery so assembly was not included. It would have been useful to have an instruction guide to assist with self assembly - the delivery team’s instructions were useful but not easy to remember. It was a fiddly job attaching the necessary screws and two people are definitely needed. It is a logical assembly process, however, and not difficult if you’re practically minded! That said, it requires a decent amount of strength to lift and click the modular pieces together. Although at the time I found the assembly frustrating (mainly due to screws being hard to reach and holes hard to see due to black material covering them) in hindsight it only took 30 mins. The sofa and the bed are more comfortable than we expected so if we need more modular furniture, we would certainly consider Furl again.
Helpful Report
Posted 3 years ago
We love our new sofa. Well, we’ve only had it a few hours but having ordered it without ever seeing it in a shop. We are delighted that it looks well made and exactly as we wanted it. The service has been great. The only reason I’m giving 4 stars instead of 5 is the 3 month delivery time. I assume it is mainly due to COVID. But we’ll worth waiting for. Hope it will last well too. The delivery and assembly was very good. I was phoned with a delivery time and they arrived exactly as they said after 20min. The staff seemed very competent and friendly and were very happy to answer any questions. Thank you very much.
Helpful Report
Posted 3 years ago
We are really pleased with the new bed..not just as a factor of not sleeping on the floor any longer. We appreciated the efforts of David and his team to get the bed to us and installed quickly.
Helpful Report
Posted 3 years ago
Good quality bed and headboard, provides good storage and nice aesthetics as well. Installation team was very efficient and polite. The only downside was that delivery was one month later than expected, given the Covid and Brexit circumstances that is understandable. Overall happy with the service and the product.
Helpful Report
Posted 4 years ago
A quality product
Helpful Report
Posted 4 years ago
Unfortunately, our bed arrived with incorrect parts, this was on Dec23 . The guys worked hard to make the bed useable over Christmas including a second visit the next day and promised to come back and fix it afterwards. After not hearing from them I contacted them on the 4 Feb. They then arranged to come out and fix it. At this point we were still missing the strap to lift the bed up. This was promised to be posted to us. After numerous emails and it now being the end of July, I still don't have a strap and my last email has gone unanswered for over a week. The beds are great but at the price they cost I don't expect this run around. Not good customer service furl!!!! Edit: after posting this, the strap arrived a few days later. Now happy this is resolved. This is the third bed we have had from them over 10 years and we would order again, the beds are wonderful.
Helpful Report
Posted 4 years ago
Hello Karen, Thank you for taking the time to contact us here, I’m pleased you love your bed and I’m sorry the strap we posted to you did not arrive. We will send another today by special delivery which should reach you this week. Sorry for the slow reply to your email we are operating with very much reduced staff right now.
Posted 4 years ago
I was concerned about my delivery and was having difficulty contacting Furl but the MD called me this morning to apologise so all is well.
Helpful Report
Posted 4 years ago
not installed due to covid, but quite good quality
Helpful Report
Posted 4 years ago
I would have given it 5 out of 5 if the delivery was within the time slot. It was supposed to be between 9 to 12 and it arrived at 1pm. It would also have been good if someone had called me when it was closer to the end of my time slot to let me know what was happening, instead of me calling. The delivery team were very curtious, neat, efficient and polite and did a great job. Overall very satisfied!
FURL 4 star review on 30th January 2020
Helpful Report
Posted 5 years ago
Very polite friendly fitters and great looking product!
Helpful Report
Posted 5 years ago
The service received from Furl was excellent. The delivery and installation chap was very good. He was smart, polite and also managed to resolve a potential installation issue due to the uneveness of the floor and rug. My only concern was the the removable valance does not extend around the back of the bed, and therefore the base of the bed can be seen from the side. If this had of extended fully, I would have been able to rate the bed Very Good.
Helpful Report
Posted 5 years ago
Hi Claudia, So very pleased to have impressed you I hope your client is happy too. Removable covers are designed to be easy to take on and off and that's why they end where they do - if they wrapped behind the bed you'd have to move the bed to get to the ends to remove them which would be very awkward. Thanks for taking the time to write your comments here please do keep recommending us to your clients, have a great 2020.
Posted 5 years ago
Very happy with the sofabed but am awaiting arrival and fitting of moving system as the one brought was the wrong one for a large sofa. Talked to your custmer service who reassured me it was a 2 minute job to fit and would be with me soon.(I have a bad back so this is essential to me) Driver/constructors were polite and friendly .
Helpful Report
Posted 5 years ago
We are extremely pleased with our Duette leather sofa bed; it's well made and exactly what we needed. The guys who delivered it were polite, and very efficient, as was the guy who took our order. However, having paid extra for delivery (200 miles from our main home) and assembly on 6 Dec, it was changed to 23 Nov to suit the company, with the only other option being mid January. This may have suited the company's logistics, but it inconvenienced us considerably. That said, we remain very satisfied with the product - although we have yet to use the sofa bed.
Helpful Report
Posted 5 years ago
We received excellent service and advice in the showroom, giving us time to explore every option, which led us to find exactly what we wanted. Our sofa bed was installed extremely efficiently by two polite and considerate delivery personnel. Overall very happy with our new sofa bed.
Helpful Report
Posted 5 years ago
Really pleased with my sofa bed the storage arms are such a great idea too! Delivery was excellent and the guys were friendly and professional
Helpful Report
Posted 5 years ago
Good quality and solid bed. Not cheap but you can customize it which is very useful. We have had it for a month and we are very happy with it.
Helpful Report
Posted 5 years ago
Excellent delivery drivers
Helpful Report
Posted 5 years ago
FURL is rated 4.9 based on 1,476 reviews