FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,451 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 24th November 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High Quality material real leather bed. Reliable delivery. Try the website before attending the showroom so you would go quick.”

Helpful Report

Posted 5 years ago

“The bed is great and communication from the team was fantastic throughout the process. Delivery and assembly also went smoothly. Really happy and would highly recommend.”

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Posted 5 years ago

Hi Tracey, love the fabric you choose for your bed. It was our pleasure making it for you. Thank you again!

Posted 5 years ago

“Good quality and solid bed. Not cheap but you can customize it which is very useful. We have had it for a month and we are very happy with it.”

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Posted 5 years ago

“This company is really good. Excellent Max Storage bed. Really well-made and solid with great useable space underneath. The delivery team was polite and efficient and installed the bed within half an hour. Richard”

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Posted 5 years ago

“I’m so pleased with our 2 new beds and have recommended Furl to so many people . The delivery chaps were great , efficient tidy and very polite . Thank you”

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Posted 5 years ago

“Bought two sofa beds from Furl. The Vasca 3 seater for the spare room and the 4 seater Nuvo as our main sofa in the lounge. Really enjoyed the showroom visit - everyone very helpful and knowledgeable about the products. I was concerned if the Vasca would make it up the narrow staircase to the second floor in my house so they brought the mechanism round early on to check it would fit and then left it until the rest of the sofa was ready for delivery. Delivery was as planned and Tim and Olaf again - they were uber professional (i like it when people put plastic coverings over their outer shoes without having to be asked...) and assembly was uber quick and slick. It was all very seamless/easy and i’m really happy with the quality of the products. Excellent all round!”

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Posted 5 years ago

“I have owned one of the FURL Simplicity Max storage beds made of oak for around four years. It has been one of the best purchases I made when I moved into my flat. No issues whatsoever and has provided essential storage space. Highly recommended!”

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Posted 5 years ago

“Tim and Dave were excellent. They rang to give an estimated time of arrival, were very polite and helpful and assembled the bed quickly without any fuss.”

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Posted 5 years ago

“The crew arrived within the allotted time. When I opened the door to them they introduced themselves and shook hands. They were a happy and cheerful couple of men who got stuck into assembling the bed which they did in no time. When they finished the assembly they took the time to explain a few details to both my wife and myself. A little thing like taking their shoes of when entering the house was much appreciated. The bed looks good and is well constructed. I would certainly recommend Furl to my friend.”

Helpful Report

Posted 5 years ago

“We first visited Furl's showroom two years ago, aware that most king-size storage beds are too bulky to fit into our bedroom. We loved the look of the Air bed and its slimline headboard. The personal service was brilliantly informative and not pushy. Delays to our renovation plans meant we didn't order for two years but we made a special visit to Grand Designs Live especially for Furl. The same member of staff was working at the exhibition, she ran through everything again with us and we placed our order. (We don't remember her name but she was incredibly knowledgable.) Communication throughout was perfect (thank you David and Paul) and when the pre-arranged delivery date wasn't convenient, Furl simply changed it to suit us. On the day of delivery we received calls to say the crew were en-route. The assemblers - Tim and Dave - were a credit to the company. Friendly, quick and respecting of our home. We've had the bed two days and love it - not only does it look great and feels solid, we can't believe how much storage we've gained. I thoroughly recommend Furl. Perfect from start to finish! Sorry it took us to two years!”

Helpful Report

Posted 5 years ago

“Delighted with our new bed, Furl provided an excellent service from the original contact, provision of samples and keeping us informed of the status. There was a slight delay but we were kept fully informed by Paul. On the day of the delivery everything went as planned and Tim who delivered and installed is a credit to your company. I have never met anyone as cheerful after such an early start and long journey. The service from your company is outstanding. Keep up the good work. Thanks again.”

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Posted 5 years ago

“Excellent delivery drivers”

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Posted 5 years ago

“We are very happy with the new purchase of a sofa bed from Furl. Although it is premium in price, the quality of the mattress and unique design of it being able to unfold and fold away without the removal of cushions makes it worth it. The delivery men were courteous, communicative and helpful in demonstrating how it worked after they constructed it.”

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Posted 5 years ago

“Product excellent, delivery excellent. Only slight downside was shouldn’t have expected delivery by the date they give you - it was two weeks late. Probably shouldn’t have expected it but if a specific date given we expected it to be real. Would suggest Furl give the headline delivery date as clearly ONLY an approximate date in the headline (presumably somewhere in the small print there was a caveat but we missed it). We had a big family week end and ordered on basis it would have been there by then. Had to make alternative sleeping arrangements to accommodate a couple and new baby as a result. Overall though would recommend them and will consider buying again from them if the need arises.”

Helpful Report

Posted 5 years ago

Hello Simon, Thank you for your feedback - the estimated dated is shown at the time of order and on your confirmation email, We'll look into how we can make it clearer. Regardless, we did miss it by more days than we would have liked and we're really sorry about that. I'm glad you are impressed by the product and our delivery service. Enjoy your sofa bed.

Posted 5 years ago

“Top quality product, excellent customer service and great comminication throughout. Thanks!”

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Posted 5 years ago

“Top quality product”

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Posted 5 years ago

“MY 2ND Furl bed purchase. Excellent products. Excellent service. Highly recommend!”

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Posted 5 years ago

“I've been very satisfied with the service from Furl. The lady in the showroom was helpful and welcoming. She demonstrated the sofa beds and answered all my questions. Clearly, she knew about the products. At no point was I pressured to make a decision, which makes a refreshing change from the usual high pressure sales pitch. As a result, I now have a superbly made sofa bed with an excellent quality fabric and Furl has a delighted customer.”

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Posted 5 years ago

“Excellent service from Furl and many thanks to installation team David and Tim”

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Posted 5 years ago

“Fantastic product and first class service - beautiful sofa with amazing space-efficient mechanism, stylish and comfortable. Furl were brilliant to deal with throughout, our order came on time and we are delighted with it. Highly recommended.”

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Posted 5 years ago

FURL is rated 4.9 based on 1,451 reviews