FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,449 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,449 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and quality. Fast and efficient and so helpful. Really comfortbale as a sofa and a bed.”

Helpful Report

Posted 4 months ago

“I ordered a storage bed, whole proccess was handled in a very professional way. Team arrived at given day and time and installed it in my bedroom. It took them less than an hour to put everything together, they were very friendly and chatty as well.”

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Posted 4 months ago

“Thank you v much, Daniel & Fabio were excellent! Very polite, service minded & passionate about their job & Furl’s amazing storage beds & how they work & how to best care for them!”

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Posted 5 months ago

“I ordered a sofa bed on April 20th and have now recieved it. I spend quite a bit of time researching the best place to get a good quality sofa bed for our new place and also visited the Swiss cottage showroom 2 or 3 times to test and then choose the fabric. Each time the staff were very polite and helpful. The sofa was finally delivered (I didn't pay for the quicker delivery option) yesterday and I was given a proper delivery slot of 45 minutes with a courtesy call 20 minutes before they arrived. The delivery guys were extremely polite and efficient and did a great job. It was completed (comes in parts) in about 30 minutes and they worked tidily and quietly and explained it all to me afterwards. I asked if the moving lever (so you can move the sofa easily) had been added - they hadn't because but they had the part and it was added quickly. They did a good job and I am delighted with the sofa. They also explained it would soften and relax with use (the ones in the showroom have been sat on for a few years and by many people).”

Helpful Report

Posted 5 months ago

“We ordered a sofabed from FURL and it is very comfortable to sleep on, looks great and is pretty comfortable as a sofa too (we expect it to get more comfortable to sit on with time). Furl has high quality products and excellent customer service, both in store and delivery and installation. It's not cheap but you definitely get a premium product. We would highly recommend.”

Helpful Report

Posted 5 months ago

“Terrific bed design and room feature. Installation team were professional, friendly and efficient. Well done Furl!”

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Posted 5 months ago

“Extremely happy with my cambio sofa bed. Excellent quality and service . Lyubo was great. Will be buying another sofa to match!”

Helpful Report

Posted 5 months ago

“The delivery team were wonderful. Polite, Efficient, Professional, clean and tidy and kind. The Sales team at Swiss Cottage, and in particular MJ, were outstanding and spent as much time with me as I needed to make a choice. They were very warm and welcoming and extremely well informed.”

Helpful Report

Posted 5 months ago

“Edited our prior review as the company addressed the issue around delivery after our initial review and delivered it timely afterwards. Overall mixed experience. Pros: worked with us to customize the sofa, materials (oeko tex etc) shape, this part was fantastic. Cons: delivery logistics and abiding by promised timelines were poor. They initially confirmed delivery in one months time (we paid express) only to be called 2/3 days prior to delivery to tell us that some pieces were missing and delivery would need to be postponed by 3 weeks. Only after one week of intense back and forth were they able to improve it by a week. On the day of the delivery there were further logistical issues. In short, if you want a high quality sofa but dont care about timing of delivery we recomend, if you care about timing (we did very much) then order with a lot of time buffer..”

Helpful Report

Posted 5 months ago

“Excellent quality and worth the wait. Delivery team punctual, helpful and utterly dedicated.”

Helpful Report

Posted 5 months ago

“Great products, a bed and a sofa, both delivered, assembled and demonstrated very well by the team of two. No mess, took away all the rubbish. Thanks very much.”

Helpful Report

Posted 5 months ago

“Delivery team were friendly, professional and knowledgeable. We love our new sofa, its everything we were hoping for.”

Helpful Report

Posted 6 months ago

“The two guys who came and delivered the bed were fantastic. Good at communicating, friendly, cautious with the heavy pieces, quick , tidy and explained things well. 5 stars for service.”

Helpful Report

Posted 6 months ago

“Today our new Furl Sofa Bed was delivered and demonstrated by two extremely happy, cheerful, polite & helpful employees. There was a minor delay in meeting the original provisional delivery date, however we are based in Gloucestershire & I imagine therefore not on a frequent delivery route. We are thrilled with the quality of the product & pleased that after much research of the market we eventually chose Furl”

Helpful Report

Posted 6 months ago

“Today, and absolutely as scheduled, we received the most beautiful sofabed. It was delivered and set up by two delightful guys who talked me through all the necessary bits and pieces. If only all deliveries would go as smoothly as yours. Thank you very much!”

Helpful Report

Posted 6 months ago

“We bought our first Furl storage bed in 2008 and a second one in 2017 when we moved to France. They have endured 4 moves so far, are very easy to de- and reconstruct and to move, and still as new and comfortable as on their first day. Great quality and mechanism and I loved that you can customise them to the tiniest detail. Only thing that was a disaster in our case was the international shipping which was very overpriced and like Russian roulette 🤣. But if this side has improved we are happy to order 2 more beds for our kids as we speak 😉. Best wishes from Strasbourg Astrid & family”

Helpful Report

Posted 6 months ago

Hi Astrid, How lovely to hear from you again and for you to share your experiences with everyone. International deliveries are challenging, but we're getting better at managing expectations. I look forward to speaking to you soon about the beds for your children, once they have storage beds, there will be no excuses for keeping their rooms tidy!

Posted 6 months ago

“Quick efficient set up once the bed arrived.”

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Posted 6 months ago

“Excellent product, excellent service and great value for money. Delivery team were on time, very knowledgable and polite. Installation was quick and instructions were simply explained.”

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Posted 6 months ago

“Good product and service”

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Posted 6 months ago

“Hotel ottoman bed with Vegan 3200 mattress - incredibly comfortable - highly recommended”

Helpful Report

Posted 7 months ago

FURL is rated 4.9 based on 1,449 reviews