FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,449 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,449 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service, excellent product and a great installation team who were polite considerate and efficient. Happy Customer”

Helpful Report

Posted 1 year ago

“Very helpful sales, delivery team were very good.”

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Posted 1 year ago

“Great service from the very beginning. Sofa arrived on time, professionally assembled. Whole process from ordering till arrival was very simple and transparent.”

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Posted 1 year ago

“The sofa bed looks very good and is comfortable to sit on. Not yet used as a bed. The delivery men were friendly and efficient and gave a full explanation of how to use and look after the sofa. In all an excellent service.”

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Posted 1 year ago

“I had my Metro sofa bed with the chaise delivered this morning. The delivery drivers were just awesome. Despite a very tight corridor, every piece went smoothly to the room. I can't be more delightfull about the sofa bed. Great design, awesome bed, huge storage inside the chaise. Guys in the showroom were very passioned and knowledgable about the products what made all process very easy for me. Whole piece looks just stunning and it is everything I wanted. Definitely the best product on the market and I will recommend Furl to my friends!”

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Posted 1 year ago

“Amazing high quality product, friendly delivery. Impeccable installation!”

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Posted 1 year ago

“From the very first contact by telephone at 7:30 am until completion of the installation and instructions on how to use my emotions sofa bed, the two-man delivery/installation team were exemplary in every aspect. Polite, courteous, knowledgeable and very helpful, I highly commend them. And yes, the e-motion sofa bed is very very nice. Thank you”

Helpful Report

Posted 1 year ago

“The delivery team were excellent....I hope you do reward them for their service as they were extremely friendly, keen to demonstrate the sofa bed and were very pleasant to have in our home. They appeared proud of what they were delivering. Let's hope the settee impresses as much as your delivery guys, I'm sure it will!”

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Posted 1 year ago

“Just received my bed sofa from Furl and I am over the moon with it's look and comfort and the delivery men were first class and so efficient and also they kept me informed by phone and so polite they also delivered it on time”

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Posted 1 year ago

“A quick, efficient team who were very genial and thoughtful (they took their shoes off in the house). The bed and mattress were in situ within half an hour. The bed looks sturdy with a good quality mechanism. A highly satisfied customer.”

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Posted 1 year ago

“Excellent service as always from Fuel. We have now bought 5 beds in total over 7 years and all still in perfect condition”

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Posted 1 year ago

“Super delivery team, quick efficient and competent”

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Posted 1 year ago

“Excellent sofabed: very impressed with the design, it is brilliant! As it came unassembled, getting it into the flat was so easy The two men who installed it were able to do so within 30 minutes! Altogether, excellent service, from the helpful sales person in the showroom; the email communication along the way; the delivery guys, were all so good. I couldn't be more delighted.”

Helpful Report

Posted 1 year ago

“We have a wall bed that turns into a sofa and are quite disappointed with it. It’s very difficult to pull down bc there’s hardly any space for your fingers, and there’s a huge gap between the headboard and the mattress. The mattress is their top end but it caves in in the middle. It was incredibly expensive. And when we complained about the difficulty of pulling it down, the designer was rude and condescending and got very defensive. He didn’t do anything to address this specific issue. We would not recommend this product.”

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Posted 1 year ago

“Fantastic team! Thank you for quick and efficient assembly today. Very happy!”

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Posted 1 year ago

“I waited an extra few weeks for my sofa bed to be delivered because the wrong feet had been made. When the sofa was finally delivered the two guys took great care putting the sofa together, until they realised they couldn’t fit the moving system as it was the wrong size. It took several phone calls to HQ to discuss what to do next, and finally they had to drill extra holes into the base of the sofa to be able to fit the moving system. After 3 hours I was happy my sofa bed was in good working order. I applaud the two delivery guys, who were polite and professional, and managed to put the sofa bed together despite not having the correct part.”

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Posted 1 year ago

“Great customer experience! Really nice and polite delivery team.”

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Posted 1 year ago

“Great service from design to installation - everyone along the way was very helpful. Love my new bed!”

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Posted 1 year ago

“I purchased the Milano sofa bed and Illusion storage bed - the delivery and installation were seamless. Very helpful staff that clearly showed their passion for the product they installed.”

Helpful Report

Posted 1 year ago

FURL is rated 4.9 based on 1,449 reviews