FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,451 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 24th November 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fantastic - custom-made sofa bed with wooden panels. Ridiculously comfortable bed - highly recommend!!!”

Helpful Report

Posted 6 years ago

“The ability to visit the London showroom and take plenty of time to choose a sofa bed was a great help. Thereafter the online ordering process was straightforward and we were able to have (rather too small) samples of the available materials to see in our own home. The delivery slot was easily fixed and the men who brought and assembled the sofa were very cheerful and helpful.”

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Posted 6 years ago

“Great beds - masses of storage!”

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Posted 6 years ago

“Excellent. The sofa bed I have just purchased looks great, opens and closes very easily and its just perfect. Thank you. The delivery guys were on time, polite and assembled the sofa bed in 5 minutes. It was a pleasure purchasing from you. I will be recommending and looking at your web site for further purchases.”

Helpful Report

Posted 6 years ago

“Very informative website meant that our expectations were met. We sent our own fabric for the headboard and base and that process went smoothly and we were delighted with the final result. The installation boys were very professional. We chose a Maxi with Alto mechanism. Of course it is stiff to start with, but soon loosens up with use. I dread the day we have to move it, but in the meantime... it is just what we were looking for.”

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Posted 6 years ago

“Excellent service and product- our second bed from Furl and just as good as the first!”

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Posted 6 years ago

“Great space saving furniture! Professional staff.”

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Posted 6 years ago

“Bed delivered and was assembled by a professional team. Very good quality and the storage space underneath is amazingly big. Won’t hesitate to recommend this and we hope to be ordering another soon”

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Posted 6 years ago

“I am extremely happy with the white leather Simplicity Plus storage bed I purchased from Furl. The storage space is amazing and easy to open and close, the foam mattress is very comfortable and the headboard just beautiful! Delivery was as promised and the Furl assembly team - efficient, patient and friendly. This is the second furniture item I have bought from Furl and I would recommend them with no hesitation for the high quality of their products and the excellent service!”

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Posted 6 years ago

“Making the bed according my specs and using first quality products. very good customer service also.”

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Posted 6 years ago

“Bed beautifully made according my specs. First quality materials and superb customer service. Something worthy to spend money on.”

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Posted 6 years ago

“Excellent pre-delivery service and then pulled out the stops to get us the bed before Christmas.”

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Posted 6 years ago

“Fantastic sofa bed, very compact when folded, but a full size double unfolded. The advice we were given in the showroom was wonderful, everything about the materials and construction was explained carefully and we were encouraged to sit and lie on the different styles to allow us to choose exactly what we wanted. The delivered bed is great, very comfortable as a sofa and a bed, very easy to use. Well done Furl for such a great product!”

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Posted 6 years ago

“The medium size bed is really comfortable to use. Easy to prepare for bed and slim enough as a sofa to look unobtrusive in smallish room”

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Posted 6 years ago

“Great service, David was polite, friendly, but not at all pushy, actually the product sells it's self. The bed is comfortable and suits our needs perfectly. We are so glad we found Furl.”

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Posted 6 years ago

“Good, clear and efficient service. Delivery was well handled and the actual sofa bed is spot on. Apart from being a nice sofa, the actual bed really is the best "sofa bed" we have slept on, a massive improvement over the one it replaced!”

Helpful Report

Posted 6 years ago

“Reviewed our purchase online then decided to visit the London showroom where Becca was really helpful, knew her stuff, paid the right amount of attention and then left us to browse to decide. Once decided again Becca was great helping to do the order online. Bed arrived on the day agreed, delivery/fitting team were also fantastic, worked quickly and cleanly, taking all packing away with them. A lovely pair of lads. Bed and mattress are superb quality, haven't slept so well for ages. Thoroughly recommend from start to finish. Thank you Furl!”

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Posted 6 years ago

“Excellent customer service and great quality product”

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Posted 6 years ago

“Several years ago we bought two single storage beds from this company after visiting their premises in Nottingham. We were happy with the purchase, and when last year we wanted another single storage bed, we went back to Furl. We did this after searching for in vain storage beds of similar quality at a better price. We currently have another Furl single storage bed on order. Not cheap, but we think they are the best on the market.”

Helpful Report

Posted 6 years ago

“I recently purchased a sofa bed , which I needed for daily use for two weeks of the month (long story). I needed a sofa bed as this was all that space would allow me. I was feeling negative about this as my experience of all sofa beds to date are that they are not a good sofa, nor a good bed and all are flimsy and a bit of drama to open and close. I researched a lot and found FURL and inspired by the good reviews visited there showroom. Great experience and had a novel experience where a salesman advised me not to add an expensive extra which he did not think would be of much benefit!! Fantastic service! Now , for the bed.......absolutely incredible!! Quality I have never seen before in a sofa bed. I was very nervous as I am not small ( 22 stone) and sometimes my fiancée sleeps there as well, but all my fears were allayed, I absolute feeling 100% confident in the structure of the bed. Another issue I had with a sofa bed was having to stow it away every morning. Again this bed exceeded all expectations. A one hand operation to open and close, with clever storage space for the pillows in the backrest. It is not cheap, but worth every penny. Almost forgot, the installation and delivery service was also top notch and at the showroom they did not have one of the mattresses in stock, so brought two with on the delivery , so I could try both and choose one. I find it so comfortable, I actually miss it the weeks I am not there....”

Helpful Report

Posted 6 years ago

FURL is rated 4.9 based on 1,451 reviews