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FURL Reviews

4.9 Rating 1,476 Reviews
99 %
of reviewers recommend FURL
4.9
Based on 1,476 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read FURL Reviews
Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 11th March 2025
Anonymous
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 30th November 2024
Jonathan Downer
FURL 5 star review on 29th November 2024
Natasha Moxley
144
Anonymous
Anonymous  // 01/01/2019
Today our new Furl Sofa Bed was delivered and demonstrated by two extremely happy, cheerful, polite & helpful employees. There was a minor delay in meeting the original provisional delivery date, however we are based in Gloucestershire & I imagine therefore not on a frequent delivery route. We are thrilled with the quality of the product & pleased that after much research of the market we eventually chose Furl
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Posted 10 months ago
Today, and absolutely as scheduled, we received the most beautiful sofabed. It was delivered and set up by two delightful guys who talked me through all the necessary bits and pieces. If only all deliveries would go as smoothly as yours. Thank you very much!
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Posted 10 months ago
We bought our first Furl storage bed in 2008 and a second one in 2017 when we moved to France. They have endured 4 moves so far, are very easy to de- and reconstruct and to move, and still as new and comfortable as on their first day. Great quality and mechanism and I loved that you can customise them to the tiniest detail. Only thing that was a disaster in our case was the international shipping which was very overpriced and like Russian roulette 🤣. But if this side has improved we are happy to order 2 more beds for our kids as we speak 😉. Best wishes from Strasbourg Astrid & family
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Posted 10 months ago
Hi Astrid, How lovely to hear from you again and for you to share your experiences with everyone. International deliveries are challenging, but we're getting better at managing expectations. I look forward to speaking to you soon about the beds for your children, once they have storage beds, there will be no excuses for keeping their rooms tidy!
Posted 10 months ago
Quick efficient set up once the bed arrived.
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Posted 10 months ago
Excellent product, excellent service and great value for money. Delivery team were on time, very knowledgable and polite. Installation was quick and instructions were simply explained.
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Posted 10 months ago
Good product and service
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Posted 10 months ago
Hotel ottoman bed with Vegan 3200 mattress - incredibly comfortable - highly recommended
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Posted 11 months ago
Amazing product and superb delivery team
FURL 5 star review on 5th April 2024
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Posted 11 months ago
Hi Myriam, Thank you for sharing, it looks great!
Posted 10 months ago
The delivery crew were absolutely amazing, extremely polite and put the bed together very quickly.
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Posted 11 months ago
Outstanding service and product. Thank you Furl for the terrific communication from sales to install.
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Posted 11 months ago
The delivery was absolutely fantastic, the team very professional. One of the best services I had ever, well done.
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Posted 11 months ago
Great, friendly service. Thanks.
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Posted 11 months ago
The two gentlemen where both very prossional and polite. Made the job look so easy and in no time it was all done. After they finished they showed us how to operate the bed chair and how to make sure we understood how to avoid any problems. Very happy with my purchase and will be looking to see whatesle I can buy for my tiny flat. Thank you
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Posted 11 months ago
A high quality product that comes with top quality sales and delivery. Great choice in the showroom, found exactly what we wanted, and the guys who delivered it and set it up were delightful, quick, and quiet. We were kept well informed throughout by email and phone.
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Posted 11 months ago
Excellent service from everyone and we’re about to sit at our new table!
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Posted 11 months ago
Amazing service from start to finish. From show room to fitting at home…. Everyone was lovely and the furniture is well worth the money! Sofa bed is comfortable as a bed and a sofa and that has been very hard to find! Thank you so much to the showroom staff and the delivery guys who put it all together…. They were lovely, quick, friendly and very helpful. Nothing bad to say at all! If you’re thinking about buying from furl, just do it! You won’t be disappointed.
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Posted 11 months ago
Very happy with the whole process, from the sales team answering my multiple questions before placing the order to the professionalism and friendliness of the delivery and fitting team. Love how the bed looks and very happy I chose a quality brand ilke Furl.
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Posted 1 year ago
Dear Laura, Thank you for your 5-star review! We're delighted to hear about your positive experience! From assisting with your inquiries to ensuring a seamless delivery and fitting process, we're thrilled you're satisfied with our service. Thank you for choosing Furl, and we look forward to seeing you again. Warm regards, Zeynep (Assistant Showroom Manager)
Posted 11 months ago
The best of the best. From customer experience to the quality of the bed. The only thing i can say is how exceptional everything was. It is worth every penny. The biggest thank you to Zeynep! What a lovely person. It was a pleasure to have you as point of contact. You definitely made everything so smooth (and that’s a lot since I am usually one of those customers that want everything different). I bought an illusion bed and Zeynep guided me from the size of the bed to the fabric selection and the fit in the room. I could have not asked for a better bed. The headboard, which was with a fabric that I purchased separately and then shipped to Furl for upholstery, was perfect. It really made my dream bed. In terms of comfort, I can say I sleep like a baby. Thank you so much. Finally, I wanted to thank the person (apologies if I dont remember the name) who helped me to build the bed. He was super professional and he did an amazing job. It was really the cherry on top. Thank you thank you thank you
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Posted 1 year ago
Dear Stefano, Thank you for your wonderful review! It was an absolute pleasure to assist you with your order. Despite the virtual nature of our interactions due to your inability to visit our showrooms, guiding you in finding the perfect bed brought us genuine delight. Warm regards, Zeynep (Assistant Showroom Manager)
Posted 11 months ago
I bought Max storage electric bed. It’s very nice and very good quality. Very comfortable. Lyubo was great . He explained everything nicely.
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Posted 1 year ago
Super customer service all the way from viewing the furniture to delivery - professional, knowledgable and great all the way!
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Posted 1 year ago
FURL is rated 4.9 based on 1,476 reviews