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FURL Reviews

4.9 Rating 1,476 Reviews
99 %
of reviewers recommend FURL
4.9
Based on 1,476 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read FURL Reviews
Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 11th March 2025
Anonymous
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 30th November 2024
Jonathan Downer
FURL 5 star review on 29th November 2024
Natasha Moxley
144
Anonymous
Anonymous  // 01/01/2019
I have my Max Storage bed for over a year now and I absolutely love it. The mattress is super comfortable made with natural fabrics which was important for me. I honestly feel refreshed and energised in the morning, rather than in a state of constant aches and pains. The storage is huge and it was absolutely necessary in our studio flat. King size was a great choice for us, a couple with a dog who always sleeps with us 😉 MJ was super helpful in terms of getting everything we need and helping with all decisions. Absolutely recommend Furl.
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Posted 1 year ago
great service ...the fitting crew were very quick and careful...even taking off their shoes at the front door...thanks guys
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Posted 1 year ago
Team arrived promptly & installed the sofa bed. Charming & gave good explanations re sofa. A pleasant experience.
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Posted 1 year ago
Brilliant throughout, from two visits to your Barbican showroom to the delivery yesterday. Mark and Fabio (sorry if I’ve got this name wrong) were totally professional and both lovely guys. A huge thank you.
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Posted 1 year ago
I am very happy with my purchase. The whole experience was perfect from the time visited Furl showroom (Kings Road) and placed order with Val who was most helpful. Sofa was delivered on time and assembled by two very friendly guys. Would definitely recommend them. Many thanks.
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Posted 1 year ago
Beautiful sofa bed (Paris), which is extremely comfortable and very easy to convert into a bed, with memory foam mattress. Great delivery team, and within the timescales given from order to delivery. Thank you so much
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Posted 1 year ago
Recently I contacted the after care support team for some spare parts. The experience was nothing less than perfect and I wouldn’t hesitate to recommend Furl in terms of product, quality and aftercare service! It really makes a difference knowing that their customers are valued even after the ‘sale’.
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Posted 1 year ago
Very knowledgeable staff, delivery people were neat and friendly. They are enthusiastic about the product and genuinely tried to explain all aspects of our new 3 seated sofa bed mechanism.
FURL 5 star review on 12th October 2023
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Posted 1 year ago
Amazing product, great customer service and delivery/assembly was phenomenal.
FURL 5 star review on 12th October 2023
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Posted 1 year ago
The delivery team were respectful, friendly and efficient.
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Posted 1 year ago
From the outset they were friendly and professional. In the store, Osama talked through what I needed, showing me different designs, fabrics etc. As a crafter, I needed a lot of storage as I have built up quite a 'stash' over the years. Delivery went well, the van arrived early in fact. The two men showed me clearly everything I needed to know, and were quick and efficient in construction.
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Posted 1 year ago
The delivery team were polite, quick and explained everything carefully. They protected the floor and cleaned up. Excellent job!
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Posted 1 year ago
Friendly and professional delivery team, great communication and customer service throughout. Even brought forward the expected delivery date as we were potentially without a sofa for a month. Sofa is extremely comfortable and both Lubo and Daniel did a great job of explaining how it all worked, with extra tips and advice. Very impressed, thank you.
FURL 5 star review on 2nd October 2023 FURL 5 star review on 2nd October 2023
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Posted 1 year ago
Great sofa bed. Modern, quality, stylish. Fantastic mattress. Yeah it is expensive but in terms of cost versus quality. Beats our previous sofa bed hands down. And a much smaller footprint for a much bigger bed. You get what you pay for.
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Posted 1 year ago
Our Furl sofa bed and desk were delivered on time, efficiently and with clear explanations throughout the process. We couldn’t have been happier with the experience.
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Posted 1 year ago
Ordered Metro Double size folding bed.Shop assistance was very good and helpful.Bed arrived and assembled as specified. Delivery and assembly of sofa bed was quick and the delivery guys were very pleasant.Would definitely recommend Furl .
FURL 5 star review on 20th September 2023
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Posted 1 year ago
Really great service! Friendly and very efficient team, was done very professionally and even moved the bed when made when it needed to be repositioned. Would definitely recommend… this is now our 2nd Furl storage bed and they are great, both the product and customer care!
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Posted 1 year ago
very efficient delivery and installation
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Posted 1 year ago
Great service from Zeynep at the Barbican showroom where we can try the different kinds of mattresses. And knowing that we like to have different colours in our sofa bed, Zeynep offered the customisation possibility if we choose from the same type of fabrics which you wouldn’t know if you order from the website. Delivery timeframe was shorter than expected and the delivery crew was fantastic!
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Posted 1 year ago
Absolutely love all three beds we ordered. Exceptionally well made, great storage design and look. The service throughout from Furl team was superb. The fitting team were first class, on time, clean tidy and very careful. All in all just great. Would highly recommend.
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Posted 1 year ago
FURL is rated 4.9 based on 1,476 reviews