FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,451 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 24th November 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were absolutely thrilled with our made to measure ottoman bed from furl. From the design to the delivery, assembling and customer service everything was perfect.”

Helpful Report

Posted 8 years ago

Hi Jean, Thanks a million for your brilliant 5 stars. We are so pleased that you are thrilled with your bed and that our service was perfect. Best wishes, Furl

Posted 7 years ago

“Sorry for the delay no excuse. I am delighted with the Sofa Bed - the mattress is excellent and have slept on it for a week when hubby was ill. My son will be using for the 1st time over Xmas. Love it and would recommend quality, service everything to anyone considering purchasing.”

Helpful Report

Posted 8 years ago

Hello Marianne, A heartfelt thank you for your lovely review. We are so pleased to hear that you love your sofa bed and hope that your son loves it too! All the best, Furl

Posted 7 years ago

“I'm really pleased with my leather sofa-bed. It's really comfortable and the mechanism works beautifully. I got excellent service from FURL. There's only one area where I thought that they could do better - advice on care of the leather. I'm hoping that my sofa-bed will last a lifetime so I need to look after it. FURL gave me the address of the website of the manufacturer of the leather. This gives some advice, but the advice on conditioners is: "Leather conditioners are available for this type of leather which help maintain suppleness and help to prevent the leather from fading or drying out. These conditioners are designed to be used from new and throughout the life of the furniture". The problem is that there are lots of different products on the market. I wrote to the manufacturer to ask if they could recommend any particular products and got no reply. In the end I decided to use leather balm but I've no idea if this is the right product to use. It would have been nice to have had some more specific recommendations.”

Helpful Report

Posted 8 years ago

Hi Andy, First of all, thanks a million for your 5 stars. It is lovely to hear that your sofa bed is super comfortable. Thank you for your feedback on leathercare, we really apprecaite you taking the time to let us know. Best wishes, Furl

Posted 7 years ago

“First off, Furl sofabeds are no in any way inexpensive. You can get a sofa bed for a fraction of the price. However, that is where the comparison ends. The sofa beds from Furl are (in the main) hand made and of very good quality. The actual sofa part is comfortable to sit on and serves well as a sofa (unlike some sofa beds where the cushions 'collapse' when you sit on them. The sofa bed mechanism is superb and one of the best (if not THE best), that I have seen. The action is flawless and easy to operate, even if you don't have huge upper body strength. We had house guests for several weeks sleeping on this and they could not say enough good things about it. We upgraded to a pocket sprung mattress, which provided additional comfort (in my opinion). A superb product that proves (as per my first line), that you do indeed get what you pay for. Also, don't be concerned about unusually narrow doors. The sofa is delivered in component form.. the mechanism is on one piece, but other pieces 'join on' and can be easily removed if moving rooms or house. Assembly was easy, as we paid extra for it, bit it should be possible for someone with basic DIY skills. The delivery crew actually work for Furl, have a Furl branded van, etc. You are buying Furl and it is installed by Furl, so even the delivery and assembly guys have a sense of pride in the company and product. We will certainly buy from Furl again.”

Helpful Report

Posted 8 years ago

Hello Duncan, Thank you for taking the time to leave your fantastic review. We are so pleased to hear that you were happy from start to finish, and that your house guests loved it. We look forward to seeing you again at Furl in the future. Best wishes, Furl

Posted 7 years ago

“We absolutely love our Simplicity Max bed. It has so much storage space, I really do not know what we did with everything in the past. The bed opens so easily that it makes getting things out effortless so there is no need to worry about the hassle of getting things out. We have had our bed for almost a year now and can honestly say it was one of our best buys!!”

Helpful Report

Posted 8 years ago

Hi Jacqueline, We are so pleased that you love your storage bed. Thank you so much for your brilliant five stars. All the best, Furl

Posted 7 years ago

“The storage beds from Furl are a wonderful product with more storage space than I've seen from other manufacturers. My experience with the company, however, was sadly marred by very poor customer service. It took me several weeks and an exchange of acrimonious emails to get them to listen to my pleas that I'd been delivered the wrong mattress. I got a new mattress in the end (the correct one) but not before having to pay for the exchange.”

Helpful Report

Posted 8 years ago

Hello Naana, I’m sorry you found the mattress you chose to be different to what you expected and tried in our showroom. At your request we did return your mattress to the manufacturer who confirmed it was what you ordered and it was not defective. We returned the same mattress back to you which I am pleased you now find acceptable. I am delighted you love your bed and have all the storage space you need.

Posted 8 years ago

“Great bed”

Helpful Report

Posted 8 years ago

Hi Saker, Thank you so much for your great five stars, it means the world to us. All the best, Furl

Posted 8 years ago

“Really spacious storage without the bed looking bulky. Very easy to open even with a heavy mattress. Great choice of colours and fabrics available. The dust cover helps a little, however doesn't stop completely the dust from getting in. All the staff were very polite and helpful: the girl in the showroom, the delivery men (extremely careful not to cause any damage to walls/furniture while carrying the bed on a 2nd floor and while assembling it) and David was super fast in replying to any queries!”

Helpful Report

Posted 8 years ago

Hi Paola, Thanks a million for the fabulous five stars, we really appreciate it. So glad to hear that the service was brilliant all round. Best wishes, Furl

Posted 8 years ago

“We found that : the box structure appears more robust than other storage beds and this has been borne out with our 8 months' experience so far, cloth on the headboard and surrounding the base was well sown, lifting mechanism works well, the inset in the base works well to balance the apparent hight of the bed with the depth of the mattress on top (we chose the biggest volume base), delivery tradesmen did an excellent speedy assembly job - having seen them in action, is is well wothwhile not doing it yourself! Very pleased - thoroughly recommended.”

Helpful Report

Posted 8 years ago

Hi Terence, Thank you so much for your excellent five stars. We are so pleased to hear that our delivery team offered you a speedy, first class service. Best wishes, Furl

Posted 8 years ago

“I was very pleased with the service and so far I have not received any complaints from my tenants on using the beds. Thanks. Gordon Brodie GJB Estates Ltd”

Helpful Report

Posted 8 years ago

Hi Gordon, We are really pleased that your tenants are loving the beds. We wish you a 'complaining tenant' free future. Thanks, Furl

Posted 8 years ago

“High class products with high class service. This is the future of furniture!”

Helpful Report

Posted 8 years ago

Hi Gordon, Thank you so much for your high class review. It makes us really happy that you found our service top notch. Here's to the future! Best wishes, Furl

Posted 8 years ago

“I was very pleased with the Furl experience, the bed arrived on time and is very comfortable. We got the Max Bed with a 60cm headboard and Luxury 1500 mattress. The only thing I would suggest is going for the integrated headboard instead of fixed with the two wooden planks one like we did, as there is quite a big gap between the mattress and the headboard so not ideal esthetically and it moves a bit which we got used to but in the beginning got us worried it was going to break every time we leaned against it. Otherwise great service, both at the showroom and during the delivery, would definitely recommend!”

Helpful Report

Posted 8 years ago

Hi Celine, We really appreciate you taking the time to leave us a review and are delighted that you enjoyed the Furl experience. Our recommendation is to have the headboard fixed with planks just below the mattress to avoid any visual gaps. Send us a photo via email, and we will talk you through exactly how to move it down a little. In the meantime, happy sleeping on your Luxury mattress. All the best, Furl

Posted 8 years ago

“We purchased a Super King Storage Bed. Very professional service from start to finish. Showroom staff were helpful and knowledgeable. The ordering and payment process was simple and arrangements for delivery, plus the delivery itself and assembly on site were handled efficiently and with no last minute dramas. Due to delays in having a new bedroom carpet fitted we asked on two occasions of the delivery to be delayed. This was no problem, in fact staff could not have been more accommodating and cooperative. The bed itself is, as advertised, a high quality product with which we are delighted. We certainly would not hesitate to recommend Furl to anyone, without reservation.”

Helpful Report

Posted 8 years ago

Hi Huw, A real big thank you for your lovely 5 stars. We are so glad you hear that you were impressed by our top-quality service. Hope to see some of your friends at our Furl showroom soon! Best wishes, Furl

Posted 8 years ago

“Had bed for nearly a year and still love it. It's ideal for easy-to-access storage and a great night's sleep!”

Helpful Report

Posted 8 years ago

Hi Jane, Thanks for your lovely review. We super hope your love continues to last a lifetime. Happy Dreaming! All the best, Furl

Posted 8 years ago

“Furl were highly recommended to me by a friend. I went to their London showroom to place my order, and I'm glad I did - I chose a different bed than I thought I would, and it was far better to choose fabric and colour in person. The delivery experience was also very good. They have limited days for delivery, but once a date was set it went very smoothly. A team of two come to assemble the bed, and they do it remarkably quickly. Make sure you know exactly where you want it - as it is impossible to move afterwards! And the finished product is fantastic. A solid, comfortable bed with amazing storage space - which takes up less floor space than my old wrought iron bed!”

Helpful Report

Posted 8 years ago

Hi Heather, Thank you for your fab five stars. We are thrilled to hear you enjoyed your showroom visit and are continuing to enjoy your fantastic bed. Please say a big big thank you from us to your friend too. Best, Furl

Posted 8 years ago

“I had endured numerous nights on temporary beds in other people's houses and in our own when family came to stay. We live in Norfolk and had got to the stage when family would take over the upstairs and we would sleep downstairs on a blow up bed. I had just retired and was looking forward to seeing more of the family so investigated sofa beds. The claims of FURL that they combined a comfortable sofa with a well built bed base and a pocket sprung mattress convinced me to arrange a visit with my wife to their Wembley showroom to try out different models, and combine it with a visit to the theatre. The visit proved very useful as there were a number of other couples and families all doing their own searches. This was a hands on experience on different sizes, shapes and materials with sample books to flick through. At the end of a couple of hours and listening to the comments of other people, we left to go home with samples and measurements. We placed an order for a two seater Milano sofabed having come down to earth and realised we only live in a small cottage and needed to match colours, choosing a green linen finish. The order was placed with a deposit at the start of September and delivery was in November. The van arrived earlier than indicated, and assembly was satisfactory with only one retaining screw having to be repositioned. The sofabed was used at Christmas for a few days leaving the jury out. We have just slept on it for 7 consecutive nights this August and are very pleased with its comfort at night, its ease of tidying up and stowing it away in the morning. Meanwhile it has served as a very comfortable sofa in our living room for us and our monthly book group.”

FURL 5 star review on 1st September 2016

Helpful Report

Posted 8 years ago

Hi David, Thanks a million for your fab five stars. We are so super pleased that you had a productive and enjoyable visit to our showroom. Your Milano really does look great. Happy Retirement and Happy Reading! Furl

Posted 8 years ago

“Furl supplied two sofa beds for our new home. Their service was excellent and the quality of the sofa beds appears to be very good indeed. It was surprisingly easy to complete the transaction on the web but their email and telephone support was unfailingly patient and helpful. The sofa's were delivered a little ahead of due date and the delivery and assembly crew polite, cheerful and efficient. The overall rating of "very good" is easily justified. Many thanks to David and his staff.”

Helpful Report

Posted 8 years ago

Hi David, Thank you so much for taking the time to write your lovely review. We are delighted to hear that you have enjoyed your experience with us and that our team delivered you first-class service. Best wishes, David & the Furl Team

Posted 8 years ago

“this is my third bed from FuRL and I am happy with all three.”

Helpful Report

Posted 8 years ago

Hi Lida, What's that saying? Things are always better in threes! Thank you so much for coming back to us again and again. We are so happy you that you are pleased with all of your beds. Best wishes, Furl

Posted 8 years ago

“Excellent sofas and excellent customer service. Would recommend highly!”

Helpful Report

Posted 8 years ago

Hi James, Thanks so much for your excellent five star review! We are chuffed you recommend us highly. All the best, Furl

Posted 8 years ago

“Very satisfied with the bed which we have now had for 6 months. The communication about delivery arrangements was very good and we had a call from the installation team shortly before arrival. In our case this was particularly helpful as we were the 1st call on their run very early in the morning. The installation team was very courteous and professional. They used over shoes and were very careful not to cause any damage in the house. Also they were very informative about the workings of the bed and the caution that would need to be exercised should one ever wish to dismantle & move the bed should this be required, They indicated that Furl also provides a service regarding this should it be thought necessary/helpful. They were dressed smartly and not at all scruffy as is often the case with delivery teams. We had made our own purchase independently of a Dunlopillo mattress. This was because we have had this type of mattress twice before and it is our preferred option. The mattress had been delivered in advance of the bed base delivery and was stored in the second bedroom. The installation team volunteered, without any prompting by us, to place the mattress on the base unwrapping it etc. This was very helpful as such a Kingsize mattress is very heavy and awkward to manoeuvre. My only slight criticism is that I feel Furl should be more informative on their website regarding the fact that due to the way the bed is constructed, standard headboards do not match the fittings provided in the ottoman base and that unless one wishes to make an after market modification to any such standard headboard, then it is necessary if a headboard is required, to purchase one of the Furl bespoke versions. We may seek to do this in the future. The website could also perhaps be altered to make it easier to navigate when selecting options. For example it is necessary to select each headboard separately in turn to establish how it looks and it is not (as far as I am aware) possible to see all the headboards together on a page for the purpose of making comparisons.”

Helpful Report

Posted 8 years ago

Hi Stephen, Thanks a million for your 5 star review. We are so glad you received top-notch service from our wonderful delivery team. Thanks for all of your insightful comments about our website. We shall certainly pass them all on to the slightly more techy side of our team. All the best, Furl

Posted 8 years ago

FURL is rated 4.9 based on 1,451 reviews