FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,450 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,450 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my third storage bed delivered today. The beds are of excellent and superior quality. I purchased the first one nine years ago and nothing has ever gone wrong with the lifting mechanism. Furthermore, it is extremely luxurious and comfortable and in my opinion worth every penny. As a result, I purchased two beds this year for my teen age children as I wanted them to feel the comfort and luxury I have been enjoying for many years with the added amazing benefit of having so much storage space underneath. The delivery men were very friendly, polite, courteous and efficient. My partner and I had a great time talking to them.”

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Posted 3 years ago

“Just wanted to send you a quick note to say how kind, courteous and friendly the delivery men were. I was really impressed by them.”

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Posted 3 years ago

“Second time I order from Furl. Excellent products and excellent services”

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Posted 3 years ago

“Very friendly and helpful”

FURL 5 star review on 16th September 2021

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Posted 3 years ago

“excellent product and service”

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Posted 3 years ago

“Excellent service from start to finish. The quality of the bed is extremely high and the delivery men that came today and constructed the Ottoman bases were gentlemen and couldn’t have been more polite , respectful and helpful. I cannot recommend Furl highly enough.”

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Posted 3 years ago

“We ordered the Duette Sofa bed in May and have are extremely happy with both the sofa, the bed, and the service from Furl - all top notch and reasonably priced all things considered. The sofa itself is very comfy to sit on and the material nice and soft, a pretty red fabric that works well for our family with 2 kids and 2 dogs (Marder). The bed is SO EASY to set up and also super comfy - the sleeper definitely feels *no bars*. I am from the US originally, and was looking for a UK alternative to American Leather sofa beds, which are the only sofa beds I've ever slept on before that are actually comfortable (but not available in the UK). I can confirm that the Furl sofabeds are just as comfortable. The home installation was worth every penny - white glove service. We have recently purchased other sofas elsewhere and Furl far exceeds its competitors both in the quality of product and service.”

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Posted 3 years ago

“Profesional and friendly staff delivered and assembled the sofa bed.”

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Posted 3 years ago

“The delivery team was very professional and lovely . It is lovely to get a delivery by a happy people who enjoyed their job . Congratulations on the team !”

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Posted 3 years ago

“Great sofa, really comfortable, looks stylish. Delivery was superb, the guys who installed it were quick, polite, professional and friendly. Couldn't ask for more. Thankyou”

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Posted 3 years ago

“David helped us with an emergency. Fantastic, kind and immensely helpful.”

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Posted 3 years ago

“The guys where very professional and polite. They gave us 1 hour notice prior to their arrival. They removed shoes and tided up after themselves. Great service…”

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Posted 3 years ago

“I’ve just purchased my third Furl piece of furniture…. Goes without saying that I think this company are second to none! Excellence across the board from David to MJ to the delivery drivers … I think I’m as passionate about their products as they are! And so to sleep…”

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Posted 3 years ago

“I love my new storage bed! I had been looking for a new bed for a while and decided to invest in a made to order model from Furl. It’s absolutely perfect, very well made and the mattress is incredibly comfortable. It’s definitely worth the price tag and feels indulgent and luxurious, like a bed you would sleep in in a 5 star hotel with the added bonus of heaps of storage and removable covers for cleaning. Service was excellent from ordering in the shop with a lovely and patient sales assistant to delivery and installation. I highly recommend!”

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Posted 3 years ago

“Delivery team were great. Punctual, efficient and generally nice people. Thanks to them for the service. Product is exactly as was ordered and of great quality.”

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Posted 3 years ago

“High quality product and great customer service. In particular, it is their own team that deliver and assemble.”

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Posted 3 years ago

“After months of searching for a bed, Furls ottomans are unique and just what my partner and I need. I made a second trip into London to get support with my choices and to also receive the full customer experience. As an NHS nurse, who only now has time to actually think about life outside of work, it was a big deal spending this amount of money. The young lady was thoughtful, however the ‘manager’ was rather cold & insincere, not even getting up from his laptop or showing any interest. I am excited to receive our bed, but unfortunately my customer experience has put me off going back to sort out all the garden furniture, and dining room chairs which we’ll also need to furnish our new house.”

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Posted 3 years ago

“Stan & his partner were absolutely superb & we are delighted - selwin hurwitz”

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Posted 3 years ago

“Excellent service including delivery drivers - all polite and professional.”

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Posted 3 years ago

“The delivery team were very helpful and very efficient.”

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Posted 3 years ago

Ray- Thank you for your kind review! I will share these comments with our delivery team.

Posted 3 years ago

FURL is rated 4.9 based on 1,450 reviews