FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,450 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,450 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish. Very good range of sofa bed options; knowledgeable and helpful showroom staff to advise on which product best met our needs. Quality product delivered on time by a friendly and courteous delivery team. Highly recommended.”

Helpful Report

Posted 3 years ago

“5 stars for delivery man I said to the wonderful delivery men that I would write my review. Bed was delivered 20/10/2021 at 10.00am (apologies, I can’t remember your names!) I was impressed with their professionalism, they were very polite, chatty and knowledgable. They removed their shoes before entering my flat, well impressed as just had new carpet laid! They allowed me to watch my double bed being assembled, which was a amazing. Very pleased with the bed and very pleased I chose Double size Max Ottoman, storage is incredible! My bed - looks fantastic and is very comfortable to sleep on, mattress is perfect! 🤩”

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Posted 3 years ago

Hello Anna, I've passed your comments onto Steve and Luybo who assembled your bed, thank you for your kind words. It was our pleasure to make such a lovely bed for you, we love the colour.

Posted 3 years ago

“Delivery team were exceptional. Very courteous, professional and efficient in delivering, carrying the bed to the allotted space and assembling it.”

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Posted 3 years ago

“Great service - professional and knowledgeable showroom staff (thank you MJ). And the delivery men were like superheroes- delivered, assembled and all packaging removed within 20 minutes! Thank you all :)”

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Posted 3 years ago

“Very proffesional and orgaised. Delivery was earlier than the estimated time. very efficient , experienced and friendly delivery crew.”

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Posted 3 years ago

“Excellent sofa bed, super customer service, available to answer questions throughout. Great communication on delivery and very efficient and quick installation. The team delivering and putting together we’re very polite, considerate and thorough. Thank you- excellent customer experience”

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Posted 3 years ago

“Great products, well laid out showroom, very helpful in-store staff.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“First class service from purchase to home installation , showroom and delivery teams excellent kept informed of the whole process , my new sofa bed is amazing very stylish great quality, highly recommend without reservation.”

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Posted 3 years ago

“Great product, Great service. The delivery team prompt, very courteous and very professional, would highly recommend. End to end experience has been outstanding.”

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Posted 3 years ago

“The two guys who delivered and assembled my sofa bed were great! Very polite and respectful and they put it all together very quickly, explaining to me what I needed to know. Highly recommend!”

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Posted 3 years ago

“The delivery service was excellent. They took the time to show me how it works and what I would need to do if I wanted to move it into a different room. Friendly and efficient, I couldn't believe how quick it was to put together. The quality of the sofa is exceptional and the bed is by far the most comfortable for a sofa bed.”

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Posted 3 years ago

“The service was excellent. The two guys who delivered the sofa bed were, without doubt the best we have had in the last few weeks and we have had a fair bit of furniture delivered. They were polite, good humoured and insisted in showing us not just how the sofa bed worked but how to construct it, if that were ever needed. All this was carried out in the quickest time possible. First rate job.”

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Posted 3 years ago

“Great service. Delivery was swift and assembly was efficient. They took care in ensuring no damage was caused to the house despite having to get a super king size mattress up two floors. Everything was left neat and tidy and concluded with a demo of the bed. I couldn’t be more pleased.”

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Posted 3 years ago

“I've had pretty horrible delivery experiences with other companies, but with Furl, it was brilliant. They built the sofa inside my home (rather than try to fit the sofa through very narrow Victorian houses), and the two delivery people were friendly, and assembled the item pretty quickly (also gave the heads up they were on their way 20 mins before they arrived). They also gave me instructions on how to operate the sofabed before they left. Super happy!”

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Posted 3 years ago

“To start, I phoned the shop to say I was very impressed with their beds and would like to book an appointment and was told abruptly to book it online……I said “so you don’t want to talk to me then…!!! the man said “I”m in the car driving”….. ummm, good start when considering to purchase their beds….. Thought I give the company second chance, booked my appointment online and met MJ at Furl (Swiss Cottage) who was extremely helpful, polite, approachable and knowledgeable, very nice man! Purchased my bed that day! 5 stars given for MJ”

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Posted 3 years ago

“Furl have been easy to deal with from showroom to fitting of the bed. The fitters today were very friendly, professional and efficient in installing the bed and made sure I knew exactly how to raise and lower the bed to access the storage in a safe manner. The bed looks great.”

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Posted 3 years ago

“Furl consultants were very helpful and quickly responded to any questions. They helped to make our bed really bespoke with custom headboard size and our own fabric. The bed was delivered on time.”

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Posted 3 years ago

“Great service, love our new sofa bed. Quality of fabric and mechanism is outstanding. Delivery team was also very professional and did a great job!”

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Posted 3 years ago

“An excellent end to end service from ordering to delivery and installation.The service was faultless.”

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Posted 3 years ago

FURL is rated 4.9 based on 1,450 reviews