FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,451 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 24th November 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We took delivery of”

Helpful Report

Posted 10 years ago

“We only have praise for The Storage Bed Company. Having already purchased one of their beds previously (a Max, 5 years ago and still perfect) , when it came to replace our spare bed it was the only sensible choice. We chose the Max again. It is a great product with superb levels of storage as well as one of the largest ranges of fabrics, available for the base, that we have ever seen. Yes, you MAY be able to find cheaper alternatives but we have to say that this, in our opinion, is a false economy. You cannot fault the quality of their products. We are sure they will outlast any other makes. We were slightly concerned when it arrived as we had recently had the hallway and stairwell redecorated as well as having a new beech and glass stair rail fitted. However, the care and attention given by the fitters (we won't call them delivery drives; these guys KNOW what they are doing) completely put our minds at ease. The fact that the Max bed itself comes in separate pieces made there job a little easier but still they covered everywhere they were walking with sheeting, put pads behind items while resting them against our newly papered walls and wore protective covers over their footwear ( a nice touch as we have a new white stair carpet!). They constructed the bed in next to no time and did a great job of clearing up after themselves. They even helped us to move 2 sofas back into our conservatory. Our final words on The Storage Bed Company; they are great to deal with, have a superb range of quality products and have people that care about what they are doing. If it was possible to rate them above 5 stars we would. Mr & Mrs Squires Hampshire”

Helpful Report

Posted 10 years ago

“We're really pleased with our bed - the service and quality was exactly as described, and the storage space is incredible. I'd highly recommend one to anyone.”

Helpful Report

Posted 10 years ago

“Excellent bed and service. The bed base is very well built yet amazingly simple to put together (or so it seemed when watching the delivery men installing it). The only negative was that they refused to remove my old bed base as it was too old and/or of insufficient quality to be accepted by the charity they work with. The required standard of bed base that would have been accepted seemed unrealistically high for a used bed. This was especially jarring as the standard of service and options was so high in every other respect from the showroom to the installation and everything else in between. Very happy with the bed and the storage room it provides.”

Helpful Report

Posted 10 years ago

“Most of our previous experiences of buying furniture from other companies has been awful - damaged good, bad service and poor quality - even when spending a premium. We are so pleased to be able to say this has definitely not been the case with the Storage Bed Company. From the great advice given to us at their Wembley showroom, through to the easy ordering, delivery and assembly, the whole process was a slick and highly professional from start to finish. The quality of the delivered bed is top notch too - we will definitely be ordering another bed from the storage bed company in the future.”

Helpful Report

Posted 10 years ago

“Excellent bed & storage. Plenty of space & easy to lift up. Better instructions needed for self assembly.”

Helpful Report

Posted 10 years ago

“Excellent company to deal with but most importantly excellent products. Ottomans are the best we've seen on the market within their price range. Would not hesitate to recommend the company and intend to go back for further items.”

Helpful Report

Posted 10 years ago

“one problem. on the metal bars of the base were bits of metal solder which could tear the mattress. The guys delivering the mattress saw them and we wrapped gaffa tape round them. The company need to check this before sending beds out.”

Helpful Report

Posted 10 years ago

“It's not often that I leave reviews for items I've purchased but because I feel so passionate about my Storage Bed and the whole experience of purchasing it, I feel it would be a huge injustice not to do so. David was a blessing when it came to helping us in the showroom, completely accepting of my choice of Orange coloured Storage Bed, showing me all the different shades of the colour and types of material that could be used. He showed us the way the different mechanisms worked and the different styles of Storage Bed, choice of headboard etc.....you could feel he was as passionate about the Beds and the individuality of them as I was, in the way that he informed and then moved away allowing me to make my decision and own design choices. Absolutely marvellous! I must say I had spent a great deal of time looking on the website prior to making an appointment to go to the London showroom and already had a good idea of which bed I would purchase, but seeing the Beds and realising exactly what could be achieved helped enormously. These Storage Beds really do sell themselves. The workmanship and materials used surpass all others by miles. The Customer Service was excellent. I sent 2 emails which were replied to satisfaction in a very short time. Delivery was advised but did not suit my schedule. They happily re-arranged to suit my timetable. Once again, 'Absolutely Marvellous'. Space is a nightmare in my room. The delivery 'Chaps' were lovely and built the Storage Bed within the space in a very short time. They took so much care with everything from the minute they walked through the front door. (Both, another asset to the company!) Nearly 2 months on, the Storage Bed looks fantastic. There is still space underneath it...I wish I had purchased it with the Keypad Safe now....but I was convinced I would use all the space up. My mother would purchase a Storage Bed for every bedroom in the house and for everyone else. She found the website whilst looking for Storage Bed for my room. She said it was like a dream come true....I think she's as passionate about the Storage Bed Company as David is !!!!!...... .......Thank you so very, very much.”

Helpful Report

Posted 10 years ago

“very pleased with our purchase”

Helpful Report

Posted 10 years ago

“Very helpful guys at the company and a great product as well. Lots of options of materials and they were happy to run through them with us. Installation crew were also helpful and professional. Thank you all round Douglas”

Helpful Report

Posted 10 years ago

“I could not have coped moving into such a small flat without the amazing storage capacity of my new storage bed. And I have no trouble opening and closing the mechanism unlike cheaper versions where I either struggled - or nearly had my fingers chopped off!”

Helpful Report

Posted 10 years ago

“The build quality of the bed is first class, and has become the centre piece of our bedroom. Its both a beautiful piece of furniture and practical, the intelligent use of space allows for extra storage without the need to clutter our apartment with extra furniture. Without doubt one of the best purchases since we moved in.”

Helpful Report

Posted 10 years ago

“Very helpful and friendly showroom staff listening to us and presenting the right number of options to choose from, thus facilitating making the correct choice. Once ordered, we requested a customised headboard - accommodated without any problem. The delivery / assembly team continued the excellent service -- on schedule and most helpful. 3 months later we're delighted with the bed -- totally lived up to its promise. We looked at cheaper and other brand name alternatives (Ikea, John Lewis, etc.), however we're confident we've made the right choice. The Storage Bed are highly recommended.”

Helpful Report

Posted 10 years ago

“Great storage bed, a quality product that offers loads of storage space. Would certainly recommend them to others. They do cost more than many, but you get what you pay for a three adage goes. Bed was delivered on time and they assembled it in the room for you, hassle free.”

Helpful Report

Posted 10 years ago

“For the price a very good bed, sturdy and with a good mechanism which opens at the side, a rarity in the market.”

Helpful Report

Posted 10 years ago

“Well made. Strong bed. Added reinforcement bars. Instructions with these could be improved. Happy though.”

Helpful Report

Posted 10 years ago

“Excellent product selection & customer service, as always. Fantastic, easy-to-understand website & showroom really great to visit for fabric selection. We had a bespoke bed head made for us & we're over the moon with it. Even the delivery guys are pros - such a great company to do business with.”

Helpful Report

Posted 10 years ago

“The Storage Bed Company is sensational!”

Helpful Report

Posted 10 years ago

“Wonderful service and best bed we have ever owned. Thrilled with our purchase in every way”

Helpful Report

Posted 10 years ago

FURL is rated 4.9 based on 1,451 reviews