FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,450 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,450 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good experience with Furl. The team has been really friendly and helpful all way through. The final product is exactly what we wanted and looks amazing. I was a bit disappointed not to have been updated regarding the delay of our delivery due to Brexit reasons. I had to ask before I was told, although the team assured me they did send an email. Nothing to be concerned about though. Thanks a lot Furl.”

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Posted 3 years ago

“From the showroom to the fitting, fabulous.iam so pleased with everything”

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Posted 3 years ago

“Just received our second bed from Furl. The first was 7 years ago and despite going through several house moves, it still looks like new and thus had no hesitation in buying another bed from Furl. Great customer service who have helped me a couple of times with disassembly / assembly info. Yes, they're not cheap, but this is a long term purchase and the quality is fantastic and worth the money in my opinion.”

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Posted 3 years ago

“Choosing and ordering was straightforward with quick postage of samples and office support friendly and forthcoming when dealing with a few queries. The new sofa bed is very comfortable and looks great. It's easy to open and close. The fitting team were very prompt and efficient and took great care in their work. FURL is highly recommended”

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Posted 3 years ago

“Our mirage bed is great but the delays with delivery and on date of delivery itself led to 3 out of 5 stars”

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Posted 3 years ago

Hello Catherine, Thanks for the review, I'm so pleased you love you new bed. Sorry about the delay, as we explained, our trucks from Italy were refusing to come the UK during January causing us and many others in the UK with significant problems. Happy to say that it's starting to get back to some sort of normal now. I know it's no fun sleeping on a mattress on the floor but am happy that now you can enjoy your new beautiful bed and the huge 'hidden' storage it offers.

Posted 3 years ago

“Excellent service and a fantastic new bed. I wanted this bed, but thought it was too expensive but looked at the alternatives and realised it was excellent value. Very pleased with the bed and it was delivered and assembled perfectly. Whole experience has been a real pleasure and I couldn’t recommend FUrl more highly.”

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Posted 3 years ago

“Brilliant product. Delivered by Paul last night after he had to get through bad weather conditions. Looks good and is well comfortable as a sofa and a bed. My husband is well pleased with it. Daisy the jack Russel loves as well I would recthis company to anyone who wants an outstanding piece of furniture that turns into a bed. Thanks Paul.”

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Posted 3 years ago

“Fantastic from start to finish. Great showroom, helpful staff and lovely delivery team. Brilliant product too. What more do you want?”

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Posted 3 years ago

“Overall, quite unimpressed. Ordered a Max+ storage bed in October 2020 with delivery timeframe suggested early January 2021, from then on I received zero communication from Furl unless I initiated it first. Lockdown changes came and went. I had no idea if it would affect my delivery, because Furl didn't contact me. When I contacted them via web form, I received a three word response. As the delivery date approached and I still hadn't received any proactive communication, I called to chase delivery. I was notified at this time that the mechanism was imported from Italy and they were still awaiting delivery, but that a later order from another customer had their mechanism already, and that that mechanism could be assigned to my order instead. Delivery day finally arrived, only 10 days late to Furl's credit given everything going on. We did not purchase installation services. The two man delivery crew arrived, one wore a mask inside my home and the other did not. Not quite what I'd expect in a pandemic. They brought the bed into the room it was to be assembled in and left, as expected. The instructions left were for another brand of bed that bore striking similarities to the Furl product (Sedie beds, an Italian company), but was different in several areas and consisted of a badly degraded, monochrome photocopy image and six bullet points. Extra parts we did not need were provided, yet all the pieces we did need were not. I contacted Fuel by email the same day to query and was quickly told what I did and didn't need, and that the missing fixings for the feet would be provided. However, 10 days later those fixings still have not turned up. For reference, this was a £2500 bed. Does this sound like a £2500 experience to you?”

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Posted 3 years ago

Help Tom, absolutely this is not the kind of service we aim to deliver, I am sorry for the issues and frustration this must have cause you. We really did our best to get your bed on time to you amidst the huge and ongoing issues getting deliveries from Italy. I’m sorry it was a little later that the estimated delivery date. The missing double sided tape to secure the feet was ordered 10 days ago and should have reached you by now, a new set will be posted to you today. Thank you for your feedback which I will urgently address with my team.

Posted 3 years ago

“Sofa set up very quickly with a clear explanation of how to use the mechanism etc.”

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Posted 3 years ago

“My new bed is a dream. No pun intended. It is so comfortable, stylish and practicable. Perfect for a small flat like mine. The delivery team were outstanding. Nothing was too much trouble and very polite. If you are looking for a new bed look no further. Highly recommended”

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Posted 3 years ago

“The delivery team were courteous and professional. They were tidy and ensured we knew how to operate our sofabed with moving system. Thank you and we look forward to using your company again.”

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Posted 3 years ago

“I couldn’t be happier with the service we received from FURL. From the specialists in store when choosing fabrics, to the delivery updates, and finally the delivery men who were absolute professionals.”

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Posted 3 years ago

“Good quality bed and headboard, provides good storage and nice aesthetics as well. Installation team was very efficient and polite. The only downside was that delivery was one month later than expected, given the Covid and Brexit circumstances that is understandable. Overall happy with the service and the product.”

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Posted 3 years ago

“Furl storage beds are excellent quality and very well designed.”

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Posted 3 years ago

“Excellent service from Furl, from order to delivery. The product is exactly as ordered, great quality and design, they will last for years.. The delivery and installation people were on time, respectful (as I was working from home at the time) and friendly. Highly recommended”

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Posted 3 years ago

“Great service and product. Delivery team were polite and helpful. Very happy!”

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Posted 3 years ago

“A superb product and an excellent service from Furl. The delivery and assembly of the sofa bed was completed very efficiently and professionally. The item is exactly what we wanted - a good quality sofa and a comfortable bed with a simple mechanism. Congratulations to all concerned. Julian Stowell, Sandwich, Kent”

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Posted 3 years ago

“Excellent service. Delivered efficiently and with care by two very conscientious young men. Five star service. Thanks.”

FURL 5 star review on 23rd December 2020

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Posted 3 years ago

“Great delivery and assembly, which took just over half an hour. They explained how to use it and offered to help move the mattress on too. Very polite and helpful.”

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Posted 3 years ago

FURL is rated 4.9 based on 1,450 reviews