FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,451 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 24th November 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with the storage bed and sofa bed that I ordered! Good quality products built to a high spec, which is reflected in the price, which I am more than happy to pay! Delivered promptly and on time, worth paying that little bit extra to have the products assembled. Extremely good customer service, with emails always answered promptly.”

Helpful Report

Posted 6 years ago

“Do not recommend ! Very poor care about customer, the delivery of our wall bed had 3 month delayed and has been a constant false expectation by giving multiple wrong estimate. The company just ignored our request of a commercial action to compensate for the inconvenience, i still wait for an answer as of today... The only positive aspect is that bed has been delivered after 6 month of wait”

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Posted 6 years ago

Thank you for taking the time to write this Nicolas and thank you for ending on a positive note. We are very sorry for the delay we experienced in making your custom size wall bed but am pleased that now its installed it meets your expectations and fits your space.

Posted 6 years ago

“These are not inexpensive beds, but I am supremely pleased with mine. David Norman runs a great family business that went out of its way to satisfy me and my quirky requests. Design, quality of construction and the service from order through to delivery and installation met or exceeded my expectations. Thanks!”

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Posted 6 years ago

“Always happy to write a good review for a company that warrants one , we had our bed delivered , very happy with it , the quality is superb, the service I've had from start to finish has been professional, friendly and prompt . I'll definitely be buying furl products again and can highly recommend them”

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Posted 6 years ago

“We’ve just taken delivery of our new sofa bed and this is a quick line to say how delighted we are with it. Once again, like our storage bed, it’s a superior product. I would also like to add that the delivery team: Jake and Gregory were polite and courteous and extremely careful navigating up the steep stairs plus had full knowledge and genuine pride in the product.”

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Posted 6 years ago

“Wonderful customer service and very comfortable sofa bed.Perfect for our small flat. Thank you for all your advice and assistance.”

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Posted 6 years ago

“I searched hard for options for a wall-bed - though expensive, Furl stood out for quality and the number of options. It was good to be able to tailor the RAL colour of the bed to match the RAL colour we'd used on adjoining walls and cupboards. I'm still wondering how to fit some small reading lights inside the frame - these would be a great feature to provide. Guests have been very comfortable on the pocket sprung mattress - our friends and relatives are now largely past sleeping on flimsy sofa beds. Thank you.”

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Posted 6 years ago

“Expensive, but high quality. I've saved lots of space; the bed looks good, and I get a good nights sleep.”

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Posted 6 years ago

“An excellent sofa bed that my guests have found to be very comfortable, and which is extremely easy to fold away (in seconds) to return the room to daytime use.”

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Posted 6 years ago

“Fantastic bespoke bed.”

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Posted 6 years ago

“We received our sofa bed last December, just in time for my parents arriving for a visit. My dad, who has a bad back, said that it was the best sofa bed he's ever slept on. It's very comfortable. And as a sofa, it's great. It has stood the test of time with our four kids sitting on it on a daily basis. The only thing I would say could be improved upon would be with the matching throw cushions - a feather proof lining case to enclose the main cushion would be great as I have feathers poking through all the time. Otherwise, a fantastic piece of furniture. Thanks.”

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Posted 6 years ago

“Excellent storage bed with speedy installation”

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Posted 6 years ago

“We absolutely love our Furl sofas. We have a 3 seater sofa bed and a matching 2 seater sofa. They are so comfortable and everyone who comes to stay and use the sofa bed say how comfortable it is. Both sofas have the aditional storage in the arms which means we can store the duvet and all pillows in the four arms, which is great as we only have a one bedroom flat with limited storage space.”

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Posted 6 years ago

“Furl's beds are brilliantly and thoughtfully designed with super strong hydaulic mechanisms. They are very heavy so my one bit of advice is to get wheels instead of legs unless you're sure you never need to move your bed around the room!”

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Posted 6 years ago

“Not just a sofa bed - a real sofa and a real bed that guests rave about. What more can I say. BRILLIANT”

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Posted 6 years ago

“I wanted a sofa bed that was as comfortable a bed as it was a sofa, and vice versa. I also wanted the sofa to be very smart and good looking (not big and lumpy as they often are) and (critical) be able to install it in my (small) house. Furl put it together in situ and it is absolutely perfect.”

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Posted 6 years ago

“Fantastic best base. Hugely capacious and very neat and practical. A rolls Royce of ottoman bed bases.”

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Posted 6 years ago

“This review should be caveated by the fact that I bought it online without visiting showroom. You can review precisely what I bought in March of this year below. Should also note I have waited 6 months + to review so I could test it thoroughly. David was professional and generally well meaning throughout. The spec I eventually chose included premium leather fabric. I was sent A5 size samples from a company in Rochdale which was helpful. Skip to the delivery and I selected anytime after 14.00 on a Saturday. The delivery men were waiting at my house around midday when I arrived home with my family from taking son to his swimming lesson. When in my hallway, as I turned around with toddler in arms the 2 men, without asking, were unloading the sofa bed parts from the van heading straight towards us, where we had not even taken our shoes off. This led to a confrontation. Fortunately the more experienced of the two men helped diffuse the situation and gave us some time to prepare. It was a bad start. On to the product. It was a bit higher in back than expected, and it turned out I had been wrongly informed by David on that matter. Frankly I need not have paid the surcharge for the higher back. Looking back at my emails he was wrong on the back height by 10cm. I am quite sure this was a genuine error. The feet don’t touch the floor (hard wood) on either side (pictured) I was irritated that feet were an added extra in the first place and told it helps with balance if someone sits on the arms. They are twee in size and a full inch gap between bottom of feet and floor looks daft. The leather fabric didn’t match the sample in texture. Far smoother and less rugged. This maybe because the samples were old. Not sure but not as expected, generally more anodised and less characterful than I’d hoped. The sofa is basically very hard to sit on and not that comfortable for me personally. If you look at the design the seat cushions are hollowed to allow space for the mattress to fold below, can’t be much more than 8cm depth beyond the front of the seat cushions. So looking at the sofa from the front is deceiving, that is only the depth right at the front (pictured). Underneath is a folded metal bed frame so naturally hard. The cushions for this model are foam covered by feather/down . The feathers are lumpy and too coarse even under leather. To be honest I have no idea why they didn’t select softer feather/down or just have foam. We opted for the buttoned seat backs. Wish I hadn’t. Slightly uncomfortably stick out and hang precariously by a thread. Look good though. The Lampolet mechanism is excellent and well documented. Mattress is good enough and 2m length is excellent. There are considerably deeper mattresses on the market for Lampolets, upto 18cm, so at 12cm you will feel the frame under the mattress when moving about. Still about the best on the market in the UK. Gaps at the side are annoying and make it dangerous when babies / toddlers on bed as they fall down gaps and quite hard metal below. (Pictured) Overall it was a big investment and I am far from delighted. All of the added extra costs for some things, like feet, that should have been included left a bad taste. * Model: Duette Medium 3 Seater * Fabric: Old English Tan Leather * Feet: Walnut * Arms: Straight * Backstyle: Buttoned * Mattress: Coil * Higher Back: Yes * Delivery option: Home Installation * Weekend Delivery: Yes * Total Amount:£2,830.00”

Helpful Report

Posted 6 years ago

“Excellent salesroom service and great product built to specification and very well made. Happy to recommend this company they know their products and will meet your individual requirements.”

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Posted 6 years ago

“There is no doubt that the storage capacity of the beds is huge, they look good and the finish is good. Customer service was also good. However, I didn't realise that even the smallest model would look enormous in my Georgian bedroom and that they are extremely heavy. They are transported in pieces and assembled on the spot. I dread to think what will happen when I want to move. I doubt anyone will know how to dismantle the bed and it will be impossible to get it down the stairs in one piece. Also I was unable to get the slim mattress supplied within the months time limit which I had so I have a bulky mattress sitting on top of an already bulky bed. In short, the size and weight of the beds is an issue.”

Helpful Report

Posted 7 years ago

Hello Carol, it is great to hear that you love the finish on your new Air bed. We transport the bed in pieces so that we can bring it into any room no matter how narrow the doors, but don't worry we can take it out for you in the same way. Either we can send disassembly and reassembly instructions to you, or we can provide a service to move it for you which is completely hassle free. All the best, Furl

Posted 6 years ago

FURL is rated 4.9 based on 1,451 reviews