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FURL Reviews

4.9 Rating 1,476 Reviews
99 %
of reviewers recommend FURL
4.9
Based on 1,476 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read FURL Reviews
Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 11th March 2025
Anonymous
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 30th November 2024
Jonathan Downer
FURL 5 star review on 29th November 2024
Natasha Moxley
144
Anonymous
Anonymous  // 01/01/2019
Product excellent, delivery excellent. Only slight downside was shouldn’t have expected delivery by the date they give you - it was two weeks late. Probably shouldn’t have expected it but if a specific date given we expected it to be real. Would suggest Furl give the headline delivery date as clearly ONLY an approximate date in the headline (presumably somewhere in the small print there was a caveat but we missed it). We had a big family week end and ordered on basis it would have been there by then. Had to make alternative sleeping arrangements to accommodate a couple and new baby as a result. Overall though would recommend them and will consider buying again from them if the need arises.
Helpful Report
Posted 5 years ago
Hello Simon, Thank you for your feedback - the estimated dated is shown at the time of order and on your confirmation email, We'll look into how we can make it clearer. Regardless, we did miss it by more days than we would have liked and we're really sorry about that. I'm glad you are impressed by the product and our delivery service. Enjoy your sofa bed.
Posted 5 years ago
Great products and delivery & setup of the bed (the delivery team were exceptional - very polite and efficient). The only criticism I have is that the communication from date of order to date of delivery could be improved. Once we had placed our order, we didn’t hear from Furl unless we chased them. This shouldn’t be the case and needs to be improved!
Helpful Report
Posted 5 years ago
Hi Puja, Thank you for taking the time to add your comments here, I'm delighted you love your bed. I'm really sorry about the communications issues, it’s an area we are working on with new systems and procedures to avoid this. We’re working hard to improve all areas of our service, so I appreciate you bringing this to my attention.
Posted 5 years ago
There is no doubt that the product is excellent, but the lack of information on the order delay (I had to chase up for it) was very disappointing, that’s why I have given them good only. They are let down by the lack of upfront details regarding the order production. On the plus side the delivery team were excellent (Tim & Andre), especially as the access to the building had changed again that morning, but it was pitiful to see their small porter parcel trolley to cope with a 5ft 3 bed and mattress. I hope under the Manual Handling Operations Regulations that they are given a replacement trolley that suits the purpose.
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Posted 5 years ago
Hi Andrea, Thank you for taking the time to add your comments here, I'm delighted you love your storage bed, it was a little challenging making your bespoke size so I'm sorry for the slight delay. We should have communicated better and we are working really hard to improve this.
Posted 5 years ago
The product is fantastic. The delivery team were wonderful. We received the sofa a week after the expected delivery date but communication was good. Furl themselves admit that the product is so good they don't need to market but the pre sales experience was frustrating. Difficult to book a convenient time to visit the showroom and it all felt like Furl were doing us a favour selling us a sofa, rather than a "customer focused" approach. It was all good in the end and we are very happy with our sofa, so maybe they have done us a favour letting us spend our money with them!
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Posted 5 years ago
I am hugely impressed by the bed. Whilst expensive, it is superbly made, looks good, is a joy to ‘manage’ and my guests say they have slept extremely well and would never believe that they were sleeping in a sofa bed. I have only docked the star because they were not as communicative as they might have been in the early stages, knowing I had a deadline. David, who had been most helpful in the shop, emailed his apology for any delay saying he was 'never in the shop'. Perhaps he should spend more time there. Anyway a great product.
Helpful Report
Posted 6 years ago
We love our Furl Bed. David was very helpful when we were buying the bed, sending a couple of swatches and then when we visited the showroom in London. I did have to give them a nudge to confirm delivery date, but that wasn’t a major issue. The team were helpful in organising for me to be the second delivery, so I didn’t have to take the whole morning off work. The guys that put the bed together were very friendly and helpful and did a great job. The bed is fantastic. Yes, it was expensive, but for me well worth the money. It’s solid, well made and looks great in our room.
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Posted 6 years ago
Making the bed according my specs and using first quality products. very good customer service also.
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Posted 6 years ago
Bed beautifully made according my specs. First quality materials and superb customer service. Something worthy to spend money on.
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Posted 6 years ago
I searched hard for options for a wall-bed - though expensive, Furl stood out for quality and the number of options. It was good to be able to tailor the RAL colour of the bed to match the RAL colour we'd used on adjoining walls and cupboards. I'm still wondering how to fit some small reading lights inside the frame - these would be a great feature to provide. Guests have been very comfortable on the pocket sprung mattress - our friends and relatives are now largely past sleeping on flimsy sofa beds. Thank you.
FURL 4 star review on 25th January 2018
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Posted 7 years ago
Fantastic bespoke bed.
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Posted 7 years ago
There is no doubt that the storage capacity of the beds is huge, they look good and the finish is good. Customer service was also good. However, I didn't realise that even the smallest model would look enormous in my Georgian bedroom and that they are extremely heavy. They are transported in pieces and assembled on the spot. I dread to think what will happen when I want to move. I doubt anyone will know how to dismantle the bed and it will be impossible to get it down the stairs in one piece. Also I was unable to get the slim mattress supplied within the months time limit which I had so I have a bulky mattress sitting on top of an already bulky bed. In short, the size and weight of the beds is an issue.
Helpful Report
Posted 7 years ago
Hello Carol, it is great to hear that you love the finish on your new Air bed. We transport the bed in pieces so that we can bring it into any room no matter how narrow the doors, but don't worry we can take it out for you in the same way. Either we can send disassembly and reassembly instructions to you, or we can provide a service to move it for you which is completely hassle free. All the best, Furl
Posted 7 years ago
Good quality product that looks great.
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Posted 7 years ago
Very solid sofa - perfect for everyday use! I would advise people with back problems to go for the memory foam mattress.
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Posted 8 years ago
Hi Joanna, We are so pleased to hear that your sofa bed is perfect, thank you. Best of wishes, Furl
Posted 8 years ago
I was very pleased with the service and so far I have not received any complaints from my tenants on using the beds. Thanks. Gordon Brodie GJB Estates Ltd
Helpful Report
Posted 8 years ago
Hi Gordon, We are really pleased that your tenants are loving the beds. We wish you a 'complaining tenant' free future. Thanks, Furl
Posted 8 years ago
I was very pleased with the Furl experience, the bed arrived on time and is very comfortable. We got the Max Bed with a 60cm headboard and Luxury 1500 mattress. The only thing I would suggest is going for the integrated headboard instead of fixed with the two wooden planks one like we did, as there is quite a big gap between the mattress and the headboard so not ideal esthetically and it moves a bit which we got used to but in the beginning got us worried it was going to break every time we leaned against it. Otherwise great service, both at the showroom and during the delivery, would definitely recommend!
Helpful Report
Posted 8 years ago
Hi Celine, We really appreciate you taking the time to leave us a review and are delighted that you enjoyed the Furl experience. Our recommendation is to have the headboard fixed with planks just below the mattress to avoid any visual gaps. Send us a photo via email, and we will talk you through exactly how to move it down a little. In the meantime, happy sleeping on your Luxury mattress. All the best, Furl
Posted 8 years ago
Our new London sofa bed is lovely in our small space apartment, storage in arms help keep clutter down. Mechanism strong enough for daily use. we are very happy with it
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Posted 8 years ago
Hi Susan, Thanks a bunch for your kind review. We are so glad that you can now live clutter free. Best wishes, Furl
Posted 8 years ago
I purchased the Play sofa bed, which is a perfect fit for my space limited media room and I'm actually finding it so comfortable that I've used it as my bedroom for the past month! The mechanism of folding it back into a supportively-shaped sofa and taking it out as a bed is really smooth. The colours I picked compliment the colour scheme of my room and the quality of the fabric is easy to clean and pleasant to the touch. My only qualm is that the furniture as an item piece is REALLY heavy, so makes it difficult to move it to a different room, if I ever I decide to. Perhaps if it had wheels, this would make it more possible?
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Posted 8 years ago
Don't be put off by the bad service from the sales women at the show room. It might arrive in 7weeks. The delivery man said it would loosen up in time. It appears a bit stiffer and both me and my wife have difficulty opening it out each night. Looks good though as a settee and good as a bed. Very comfortable and good for the interior look.
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Posted 8 years ago
It has been well worth the expense - an ideal item for a studio flat. Unfortunately the one part which was most unpleasant was the rude unhelpful delivery man. He didn't receive the £10 note that was put aside for his tip.
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Posted 8 years ago
The order process from Furl was very easy and very informative. They sent me numerous fabric samples that I requested, which was helpful in matching with the overall scheme. The lead-time is long, but the product is very good quality, stable and there really is a lot of storage. I had to rearrange the delivery once as the time given wasn't convenient. The quality is really good overall. The guys who came to install the bed did so very quickly and efficient and were really lovely and explained how it worked and care instructions. They were very professional. My only complaint is that I ordered my bed with fixed covers and it has been delivered with removable ones, which isn't ideal and not what I ordered, so make sure that you check your delivery when it comes.
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Posted 8 years ago
FURL is rated 4.9 based on 1,476 reviews