FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,449 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,449 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our sofa-bed is exactly what we wanted, just what it said it was - perfect! The process has been seamless and I’m blown away by the communication and delivery/build by the nicest guy you could ever wish to meet. Polite, engaged, professional and entirely invested in us and our needs. What an amazing Company with values that have permeated through the team. We will certainly be buying again from this great business”

Helpful Report

Posted 3 months ago

“We bought our Super King Furl Max storage bed several years ago. The base is oak (don’t do it anymore which I think is a shame) The base is still like new and looks wonderful. Without doubt the best bed we’ve ever owned.”

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Posted 3 months ago

“Really pleased with my Hotel storage bed and Luxury 2000 matress. Looks great - the Cleopatra headboard in pink velvet is super -elegant with the silver bed legs. So easy to use with the electrical bed-lift to access the strorage. The matress is quite firm (which is my preference) and really great quality. Amber (at the Barbican showroom) was very helpful and patient, and the guys who delivered it were very efficient and helpful in positioning the bed in the right place.”

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Posted 3 months ago

“Extremely expensive, but once they arrive you kind of see why. I ordered a sofa bed and storage sofa; they're solid and beautifully made, and feel like they'll probably last forever. They look and feel luxurious. The delivery team were friendly and courteous, and made sure to explain in detail every aspect of how the mechanisms worked, the proper techniques for their usage, as well as dos and don'ts. Despite a hiccup with their Italian suppliers meaning the wrong mattress arrived (which they promised to rectify at the earliest opportunity), I have little to complain about.”

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Posted 3 months ago

“Very pleased with my service from start to finish. Monika in the showroom was excellent and very helpful and patient with helping us find the right fabrics to match the bed as we changed mind multiple times! Delivery drivers Fabio and Daniel were efficient, on time and took all the rubbish with them. Would highly recommend!!”

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Posted 3 months ago

“Really good service and we love the bed. Thank you”

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Posted 3 months ago

“Love my new Sofabed. I'm happy with the way customer service resolved a purchasing issue. The sofabed was ready on delivered before the estimated date. The delivery team communicated well and were very efficient, friendly and considerate. Thank you.”

Helpful Report

Posted 3 months ago

“This was our 3rd attempt at buying a sofa bed and I have to say it's absolutely the most amazing sofa bed ever. Not only that but the pride in the product of the delivery team that came to install it was so great to see. The team not only installed it quickly but them took the time to explain how to use it, what to do to protect it's long life and we had a lovely chat about how brilliant the product was. I would not look anywhere else for a sofa bed. Everyone that we show it to just love it.”

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Posted 3 months ago

“Great service”

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Posted 3 months ago

“Very communicative, excellent quality”

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Posted 4 months ago

“Truly excellent experience from start to finish, from the moment I walked through the door at the Farringdon showroom to the installation process. I was talked through all of the different bed options before deciding to go for the Illusion bed. And, after seeking out black velvet, I ended up opting for a beautiful mustard suede bed. The installation experience was fantastic - a lovely chap who cared immensely about the bed being absolutely perfectly set up and in position before he left. In his words, "we don't want better, we want perfection". The bed is exceptional quality and looks fantastic. Really pleased.”

Helpful Report

Posted 4 months ago

“Fitters who came to assemble bed very frendily and efficient”

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Posted 4 months ago

“Both men were polite , knowledgable and patient / they explained everything to me”

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Posted 4 months ago

“Fast delivery. Great design. The delivery team is lovely”

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Posted 4 months ago

“Our Furl experience was outstanding: from the friendly assistants in the Barbican showroom, the helpful customer service to the delivery team. Yesterday, Daniel and Fabio delivered our Cambio sofabed. They were very polite and competend. They carried the sofa up a narrow, bending staircase, assembled it and explained all the features of the sofa to me. The sofa looks great, feels comfy and we look forward to years of usage. Thank you, Furl!”

Helpful Report

Posted 4 months ago

“Excellent delivery,assembly and service.”

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Posted 4 months ago

“Excellent device.”

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Posted 4 months ago

“Installers were outstanding - assembled the item and took the time to explain in detail how we should operate and look after it.”

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Posted 4 months ago

“We have had a fantastic experience with Furl from the assistance we received at our initial visit to the Barbican showroom, communication and help during the ordering process through to the delivery and installation. The delivery team had a difficult job due to lack of parking on my street and tight access down to my basement, but they were quick, efficient and polite and did a great job explaining the features of the sofa bed.”

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Posted 4 months ago

“Great service”

Helpful Report

Posted 4 months ago

FURL is rated 4.9 based on 1,449 reviews