FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,451 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 24th November 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality product with service to match!”

Helpful Report

Posted 8 years ago

Hi Peter, Thank you so much for your quality review. All the best, Furl

Posted 8 years ago

“Fast, responsive service, fantastic quality bed. Really handy storage without compromising on comfort. Customer service excellent too Highly recommended”

Helpful Report

Posted 8 years ago

Hi Susanne, Thanks a million for your excellent five stars. We are so pleased to hear that you love your new bed and received our top-notch service. All the best for the future, Furl

Posted 8 years ago

“Excellent service and excellent products. Making an appointment was easy, and the lady was very helpful, new the products and helped choose the right bed. My flat was not ready so furl kept the bed in storage as long as I needed. Delivery was extremely easy to organize on a selected date. The guys put the bed together and explained everything. They made sure to cover their shoes and didn't step on the new carpets.”

Helpful Report

Posted 8 years ago

Hi Nikolaos, Thank you so much for your lovely review. We are so glad that you had a wonderful experience at our showroom and upon delivery. We hope your flat is loving your new bed as much as the bed is loving being there - it looks like it was meant to be! Best wishes, Furl

Posted 8 years ago

“Fantastic bed - really love it. I splashed out on the deluxe mattress - well worth it. The team who came to deliver it were very cheerful and efficient. There must be something about heavy lifting that makes men cheerful! - anyway that were all done very quickly and off to the next delivery I suppose. I am paying for it with interest free instalments. Whats not to like!”

Helpful Report

Posted 8 years ago

Hi Hilary, Thank you so much for your wonderful review. We are certainly happy chappies after reading your kind words and are super pleased that the service was top notch. All the best, Furl

Posted 8 years ago

“Wonderful sofa bed. We held off buying a sofa bed for a while to save up, as Furl beds looked so beautiful - and we've not been disappointed at all. Works brilliantly as a sofa and a bed, is super comfortable and looks wonderful! The mechanism is really smooth which makes it very easy to change between bed and sofa. Our guests love it.”

Helpful Report

Posted 8 years ago

Hi Marcus, Thanks a lot for your wonderful words. We agree - it certainly looks wonderful. Hope your guests don't love it so much that you can't get them to leave! Best wishes, Furl

Posted 8 years ago

“Sofa bed is impressive! Good as a sofa and excellent as a bed. Very happy. A1”

Helpful Report

Posted 8 years ago

“We use the sofa as our regular sofa and an occasional bed. No problems after nearly a year of use. Comfortable & solidly built.”

Helpful Report

Posted 8 years ago

“I bought the Storage Bed and absolutely love it. It is always a little daunting configuring and ordering something online that is not only as personal as a bed, but that you also are going to live with for many years. But the entire experience was top notch. The delivery and installation was seamless and the quality exceeded my expectations. There are many storage beds on the market, but the Furl bed is indeed excellent value. It is very sturdily made, has fantastic craftsmanship and is well worth the price. Thank you again for a great experience.”

Helpful Report

Posted 8 years ago

“Excellent quality. Very comfortable. Great space saving for our box bedroom. Would recommend.”

Helpful Report

Posted 8 years ago

“Great bed, sturdy and easy to lift with a heavy mattress on top. Masses of storage space. The company are great to deal with - before, during and after purchase (needed to dismantle and move the bed!) I would definitely buy another product from them.”

Helpful Report

Posted 8 years ago

“I have purchased two simplicity beds from furl. One for my daughter one for myself . Service was very good and the men who came to install the beds were also very good and careful. My only slight disappointment was with my headboard, I chose the standard headboard, my daughter the horizon which was much thicker than the standard if I had realised the headboard styles were different thicknesses I would have chosen differently as I prefer the look of a thicker headboard. Saying that I would fully recommend these beds the amount of storage is fantastic and so is the quality and look.”

Helpful Report

Posted 8 years ago

“Like sleeping on a cloud that can somehow support weightd denser than itself. The storage unit is fantastic for hiding.”

Helpful Report

Posted 8 years ago

“The entire experience with Furl has been great. I visited the show room, and then made an order. I had some different specifications and they immediately confirmed them. They delivered when they said they would and they have been very good at communicating along the way. The bed is exactly as I hoped and the whole thing was very easy. Also about half the price of another site I looked at.”

Helpful Report

Posted 8 years ago

“Furl offered by far the best deep storage range of beds (I wanted to store suitcases and bulky items); the staff at the showroom were really helpful and thorough; expensive but worth it - like having a second bedroom!”

Helpful Report

Posted 8 years ago

“We bought a Milano which at the time seemed quite expensve compared to similar sofa beds. However,the quality of finish,comfort and service more than compensate for the added cost. The 1890 width seems larger than a standard double and the mattress is really as comfortable as a bespoke bed. Small design quibbles are that the bed feet will damage a carpet unless you put cup casters underneath them and the initial pull to activate the bed is seriously hard if you are of short stature. Finally would it be possible to supply some covered foam inserts to fit down the side of the bed when activated? This would cover the metal frame and increase the bed width by 20cms. Altogether very happy. David Gordon-Brown”

Helpful Report

Posted 8 years ago

“We were very happy with our recent Sofa Bed purchase from Furl. The overall quality is excellent. David and his team were very welcoming to the showroom, offering a very professional and helpful service. The delivery men were fantastic, we were kept informed regualry of their location and the time of delivery. Nothing was any trouble for them. Wonderful service all round.”

Helpful Report

Posted 8 years ago

“We are delighted with our decision to go the extra bit and splash out on a Furl sofa bed. It is superb! Our guests have found it very comfortable for a good night's sleep and have been amazed that such a full mattress can fit inside such a stylish sofa. Well worth the money and excellent personal service. David and Marion Chaplin”

Helpful Report

Posted 8 years ago

“Visited the sale room in London, and David was very helpful. We are absolutely delighted with our sofa bed beautiful fabric, and so comfortable, many compliments from our visitors.”

Helpful Report

Posted 8 years ago

“We bought a MAX storage bed. Excellent service from initial viewing of product in the show room, right through to delivery. We payed for assembly and these gentlemen were also excellent. We love the bed, the quality of the bed and the apolhestry and the mechanics of the bed are excellent. The storage space is really good. Although expensive for a bed it has been worth every penny.”

Helpful Report

Posted 8 years ago

“Really happy with the bed and the service. About a month after the order, it turned out that I'd be having friends stay over a week before the new (guest) bed from FURL was scheduled to arrive. Called FURL about it and they were kindly able to push the delivery just that bit forward to make things more convenient for me. They didn't have to go that extra mile but they did. Also super friendly and efficient delivery service. The bed itself is exactly as described and loads of storage. Thank you!!”

Helpful Report

Posted 8 years ago

FURL is rated 4.9 based on 1,451 reviews