FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,449 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,449 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality sofabed. Good delivery service.”

Helpful Report

Posted 1 year ago

“Really efficient and professional delivery service — very satisfied”

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Posted 1 year ago

“Furl has been amazing since the get-go. The service at the showroom at Barbican was amazing. Zeynep was so patient and collaborative, it was a joy to be there. She made the decision easy. Ther quality of the products is great. I wanted a comfortable sofa bed for when my parents come over for a month and this is it...it's a regular mattress in a sofa, not anything flimsy or super thin...so happy. The delivery was scheduled and the date and time were respected. And then finally the delivery and assembly team were amazing. Sorry i don't know their names, but they kept me updated on ETA, were super professional, the assembly was super quick, and they took the time to explain and demonstrate how everything worked. I am so happy with the overall service and quality of Furl. Thanks to all the Team !!”

Helpful Report

Posted 1 year ago

“My Delivery of my bed was on time and the 2 men were very polite they showed me how to open and close it, and the level you should have your clothing at. They also said that this was a good choice, it was fix in no time at all. I am sure that i will be happy with my new bed.”

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Posted 1 year ago

“A delightful company to deal with. Prompt replies to my emails and excellent manufacturing and delivery service!”

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Posted 1 year ago

“Great product, efficiently delivered, good sales service.”

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Posted 1 year ago

“Excellent installation, they couldn’t have been more polite and efficient. And the bed is absolutely beautiful, with the most storage I was able to find of any bed.”

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Posted 1 year ago

“Excellent customer service from the moment I walked into the shop right through to when the sofa bed was delivered. I spent a lot of time choosing the sofa bed I wanted and Zeynep was incredibly helpful. I also spoke to some of her colleagues who again were great. The deliver chaps spent time showing me how it all worked and were very polite. I am delighted with the sofa bed and will certainly recommend Furl to everyone I know.”

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Posted 1 year ago

“Super helpful and efficient delivery team”

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Posted 1 year ago

“Excellent service from start to finish, I can't rate Furl highly enough.”

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Posted 1 year ago

“The delivery team was polite, efficient and tidy delivering and assembling the sofabed. Explained things and answered all questions. The only reason I give a 4 and not a 5 is not about the delivery team but the delivery process itself. I asked the day prior for an idea of the delivery time window and never got a response. I only learned of the delivery time a few hours prior and it was right in the middle of a schedule conference call that I had to cancel. Delivery windows should be given prior to the delivery day so that not only Furl but also the client can plan their day.”

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Posted 1 year ago

“Excellent service and product”

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Posted 1 year ago

“I've purchased a storage bed which I was able to design as per my taste and needs. Furl offers great availability of materials, colours and storage solutions and furniture is crafted with great attention to details. Sales and delivery departments have been both very helpful during the process and the delivery team showed up on time, assembled the bed very quickly leaving my flat clean and tidy. I couldn't recommend more.”

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Posted 1 year ago

“The sofa bed is beautiful. Very smooth process from ordering to delivery. The delivery team let me know when they were arriving and set the sofa bed up for me before explaining how to operate it. I highly recommend this company. The sofa bed was made to measure but I paid for an express order so there were no long delays.”

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Posted 1 year ago

“Everything went smoothly and the delivery guys were excellent - thanks.”

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Posted 1 year ago

“What an upgrade to our last sofa bed. Our sofa bed is our main bed used daily so it was important to get something that would be comfortable, easy to set up and put away and also have storage. This meats every need. The bed is so comfy with the memory foam mattress and so surprised at the size of the bed. It feels so spacious even with 2 adults and a 2.5year old. The delivery team were fantastic. They were so friendly and set up the sofa so quickly and made sure we knew how to set up correctly. Also so informative letting us know if we move that we can pay for the sofa to be repackaged and moved for us.”

Helpful Report

Posted 1 year ago

“Really happy with my new bed, it looks amazing and it has so much space to store things. The team who came to install it was brilliant: clear communication as to when they estimated getting to me and when they arrived they were very friendly, polite and efficient!”

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Posted 1 year ago

“Thank you, team were very efficient. Bed looks amazing”

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Posted 1 year ago

“The furl delivery team were polite, efficient and arrived on time. The bed was put together very well and put in position in the room exactly where I had asked plus the mattress was placed on the bed and I was shown how the underbed storage mechanism worked. Wonderful service and a superb product. I will certainly use Furl, again, if I require another bed or some other furniture.”

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Posted 1 year ago

“Very pleased with my Illusion storage bed. The delivery installation team were excellent, helpful, installed my existing headboard without fuss and took away all of the wrapping once the bed was completed. From the showroom to arranging delivery to the installation, all of the Furl team were excellent.”

Helpful Report

Posted 1 year ago

FURL is rated 4.9 based on 1,449 reviews