FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,495 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,495 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Victoria Timms

Judith West

Anonymous

150

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top-class services throughout the whole process, from selecting my sofa bed to delivery. I am totally satisfied with what I paid (not only the high quality of sofa bed, plus the services I received). I need to say a special thanks to MJ who helped me a lot in recommending and selecting the material/ type/ colour of my sofa bed. It is totally worth it to visit the showroom in person and to try things out thoroughly. Also another special thanks to Mark and Fabio who delivered and assembled the sofa. Not only they called and kept me posted of the delivery time, but also they were also very friendly and helpful in explaining how to operate the sofa bed and provided some tips too. Thank you guys, I will recommend FURL to my friends without doubt.”

Helpful Report

Posted 1 year ago

“Excellent customer service at every stage of the process, from visiting the shop to view different models of sofa bed, through to advice on fabrics, other additional extras, delivery and assembling. Highly recommended.”

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Posted 1 year ago

“Good customer service. Polite and knowledgeable.”

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Posted 1 year ago

“The shop manager refused to give a trade discount to our designer because we’d been to the shop first: he wasn’t very courteous. We have Evan used delivery for the afternoon, but we’re sent a text by the delivery company that they would deliver in the morning instead, so we had to send so many emails and messages (none of which were replied to), as nobody answered the phones in the delivery department. When we hot through to the shop staff, they told us to do all the things we’d already done and told us to respond to the text, which forms work, as it’s a no reply number (you’d think they’d be aware of it). When we called him back, he was very patronising as he told us the delivery was indeed moved back to the afternoon (actually the bed arrive at 12pm) & that he’s told us so earlier (which wasn’t true, as he’d told us to write an email). The bed arrived with brown legs, even though we’d ordered black ones: apparently they’d run out of black ones, so they just decided to go for brown and didn’t tell us at all. The delivery guys on the other hand were great and professional.”

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Posted 1 year ago

“Very efficient and very careful team!”

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Posted 1 year ago

“As always I have received a quality product, on time, with great communication from Furl.”

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Posted 1 year ago

“The delivery team was very knowledgeable and polite.”

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Posted 1 year ago

“Great delivery service once again from Furl - and very pleased with my purchase!”

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Posted 1 year ago

Hi Libby, thank you so much for taking the time to review FURL and for giving us a 5 star rating! We are so glad to hear you are pleased with your purchase. Thank you for choosing Furl again.

Posted 1 year ago

“Very good service from building the bed to delivering the ottoman. Thank you.”

Helpful Report

Posted 1 year ago

“Delivery was perfect, with the crew polite, efficient and happy to explain everything I needed to know about my sofa. All done in minutes with a minimum of fuss, and it was clear they knew exactly what they were doing. Excellent service all round.”

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Posted 1 year ago

We are thrilled to hear that your delivery experience was perfect. The crew's politeness, efficiency, and willingness to explain everything in detail made the delivery process smooth and stress-free. We are delighted that you were happy with the service provided. Thank you for your kind words!

Posted 1 year ago

“delivery guys were spot on, calling to tell of arrival time, care taken, packaging removed. sofa bed very expensive, but looks good quality. hopefully will last for many years.”

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Posted 1 year ago

“The whole experience was flawless. Communication and a super helpful attitude during the ordering process and the delivery team were so professional and knowledgeable they assembled the bed quickly and efficiently.”

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Posted 1 year ago

“Good quality storage beds, available in lots of sizes. Seamless delivery and installation.”

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Posted 1 year ago

“Very happy with the service from Furl. The gents who delivered and assembled the bed were great.”

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Posted 1 year ago

“The team who arrived, made no fuss, got on with the job, and did a great and swift job, weee excellent! Such a rare thing. Delighted with the bed, too.”

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Posted 1 year ago

“No better or more comfortable sofa bed. Prfect delivery, brilliant communication, fabulous individuals putting the sofa in place, well mannered, quick. Delightful. Customer service is 100%. This is THE BEST company”

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Posted 1 year ago

“The service was excellent, from purchase to delivery. I was able to select a time that suited my schedule and the delivery team was prompt and courteous. They installed the sofa in a matter of minutes and took the time to explain how it works. I am very pleased with my purchase.”

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Posted 1 year ago

“Very friendly, polite, and informative guys who knew the product and were passionate about the Furl.”

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Posted 1 year ago

“Wonderful people in store. Delivery and construction of bed was also very fast, with no mess and complete service. The bed itself is amazing! So comfortable, beautiful and the storage is huge.”

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Posted 1 year ago

“Excellent, efficient and friendly service. Mark and Fabio delivered our sofabed and installed it speedily.”

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Posted 1 year ago

FURL is rated 4.9 based on 1,495 reviews