FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,451 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 24th November 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had nothing but good experiences with your company since I made my initial enquiries. My questions were answered promptly and thoroughly, the samples arrived quickly, ordering was straightforward and my beds were delivered and installed by proficient and friendly staff. I'm delighted with my storage beds and am so glad that I saved up for a quality product. Thank you.”

Helpful Report

Posted 10 years ago

“Love my Air storage bed - ingenious design & a great use of space! It stores my luggage, picture frames, Christmas decorations and even my Dyson - the lot. Excellent mattress and a great night's sleep.”

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Posted 10 years ago

“This is our second storage bed and we think they are great products!”

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Posted 10 years ago

“Fantastic super comfy beds with an enormous amount of storage. Also happy with the sofabed!”

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Posted 10 years ago

“Super comfy and practical sofa! Delivered earlier than expected!”

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Posted 10 years ago

“Was very apprehensive when my husband said he had found this fantastic bed on the Website. went to London showroom and found our dream bed. So wonderful to have an appointment system so you are under no pressure and can try every bed on offer. Superb advice given. Have bad arthritis so didnt think I would be able to lift bed and latex mattress (which is absolute heaven - not like our other mattress which was memory foam and made me sweat). How wrong I was! The amazing mechanism makes it so easy even for me. The amount of storage is unbelieveable and because of the easy lift mechanism I use it for regularly used stuff as well - just not a problem. the whole buying process was completely painless. The delivery and assembly could not have been better. The two lovely gentleman who delivered and constructed the bed were so polite, quick, efficient and did a fantastic job. I didnt need to be there. The were so careful with carrying the stuff upstairs (with little plastic slippers so as not to mark carpet). Just cant fault the storage bed Co. The bed may be expensive but the quality, service and comfort so worth every penny! Thank you all!”

Helpful Report

Posted 10 years ago

“Absolutely superb experience with this company, I highly recommend them. We have brought a sofa bed and a storage bed. I went to their London showroom and met the incredibly enthusiastic founder and owner of the company. Both the bed and the sofa bed are wonderful: very high quality, very easy to use, they look fantastic and are very comfortable. We had a significant access issue in our house for the sofa bed but they gave excellent advice on how we could get it in: everyone we dealt with in this team were superb. The extra length of the sofa-bed compared to most other sofa beds on the market means that this is as comfortable as our super-king size bed. It is also very very easy to open out and use and close back again.”

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Posted 10 years ago

“Superb sofa bed. Overall well worth the money!”

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Posted 10 years ago

“perfect experience. highly recommended. product of extremely high quality, arrived in time and delivery service was impeccable, including the shoes covers. the bed is wonderful and very comfortable. the only remark I have to make is the following: the key to lock the bed is not really a key and does not prevent access to the storage because it's enough to slid a hand inside the bed and move the lock, maybe I misread or misunderstood the description, or perhaps it needs to be clearer. A real locking mechanism would be useful for people who want to rent out their flats and store things under the bed preventing easy access. As I said it's a minor remark, I would buy again this bed and I still strongly recommend their products and services.”

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Posted 10 years ago

“It is a fantastic sofa bed. It is the only sofa bed that give the feeling to lie in a proper bed.”

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Posted 10 years ago

“Right from the very first contact”

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Posted 10 years ago

“Fantastic service Looks good and very comfortable for both sitting and sleeping. So easy to turn from a sofa to a bed . Have had prior experience of sleeping on one which prompted me to invest in one when we moved to a flat and am not disappointed. Sue Johnston”

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Posted 10 years ago

“My wife discovered the Storage Bed company through a google search. Since we have purchased furniture from well known stores like John Lewis in the past, I have to confess to being a bit sceptical about a randomly selected company. However, David and his staff were very helpful on the phone and in person when we visited their showroom in North London. The design of the bed frame is perfect. The bed was delivered on time, assembled by David and his partner quickly, and we are very pleased with the result. Would highly recommend both the bed and this company to anyone. PS. I would also note, that on the day of delivery, which was a Saturday, one of their regular delivery people was ill, so David himself came with the van to install the bed rather than being in the London showroom that day. When I mentioned this, he said it was more important to provide good customer service and deliver on the day promised. This is exceptional in today's world, and I would highly commend this company's approach & attitude to customer service. I sincerely hope their company grows and prospers.”

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Posted 10 years ago

“Excellent service - very happy with the sofa bed. Would recommend.”

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Posted 10 years ago

“David was very helpful when I placed my order and assured me that I would get delivery by my deadline even though I requested delivery prior to their normal schedule. I am happy to say it arrived when promised and I am very happy with the quality of the bed and mattress.”

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Posted 10 years ago

“We recently nought a Max bed and are very pleased not only with the customer service but also with the bed. It is more expensive than some beds advertised but it is easy to open and close daily and it looks fabulous. David is obviously passionate about his products and patiently answered all our questions during our many visits. The bed was ready before schedule and Paul and Simon put it up very quickly with a smile and overshoes. The only thing is I wish Paul and Simon had warned us how heavy it is once assembled as the bed is blocking the only socket in the room... Also we almost bought their best selling mattress but in the end opted for a memory foam mattress from another leading London shop: I think that the Storage Bed Company could possibly improve their mattress selection? Overall we are very pleased with our purchase and would highly recommend the Storage Bed Company. Stephanie & Paul”

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Posted 10 years ago

“Excellent service from initial contact through to final delivery: Website informative and easy to use. Sent lots of swatches to help us decide on final fabric. Friendly and helpful response to telephone query. Kept informed of progress and delivery on time. Very happy with the overall finish and quality of the product.”

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Posted 10 years ago

“Excellent product. Smartest & most comfortable, easy to use sofa bed on the market after we did an extensive review. personal service that made everything work.”

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Posted 10 years ago

“Very pleased with the build quality and the service/delivery by the Storage Bed Company. Minor issues were the lack of detail in the instructions for DIY assembly especially with the headboard and no predrilled holes for the headboard to attach it it the base.”

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Posted 10 years ago

“Great service from start to finish. Polite and efficient delivery/construction. Lovely looking bed with loads of storage room. Thank you!”

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Posted 10 years ago

FURL is rated 4.9 based on 1,451 reviews