FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,450 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,450 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From ordering online to delivery this has been a seamless transaction. So simple. Good communication from start to finish. Delivery team were excellent. Would definitely recommend 👍”

Helpful Report

Posted 3 years ago

“The delivery service was excellent. Two lovely polite helpful guys who took real care around my home. The sofa bed looks beautiful and feels great to sit on. The delivery guys took time to show me how the mechanism worked. The bed feels lovely to lie on and will be tried out properly by a guest tonight. Really excited about our purchase and delighted with the service we received today.”

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Posted 3 years ago

“Really pleased with whole process from website design to delivery. Really pleased with quality as far as I can see on day one but you get the feeling this is a quality bed.”

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Posted 3 years ago

“Delivered on time and constructed by two friendly and knowledgeable team members. We love the product. Comfy as a sofa and as a bed. The mechanism to open and close it is superb. Very glad we chose a Furl product.”

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Posted 3 years ago

“Really impressed with FURL. In store staff were friendly and gave good advice on products. The deliver was on time, and the delivery guys were very polite and helpful. Impressed with the quality and finish of the storage bed I purchased.”

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Posted 3 years ago

“Thank you for your excellent service from point of ordering to delivery. Communication throughout the process was exceptional. The delivery team were extremely courteous, helpful and efficient.”

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Posted 3 years ago

“Superb quality sofa & chair. Excellent service including delivery and installation.”

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Posted 3 years ago

“The delivery team was super cheerful and polite and definitely knew what they were doing.”

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Posted 3 years ago

“We are so pleased with our sofa bed. We wanted a very comfortable sofa bed with a quality bed and sofa. Our visit to Furl was very useful and staff were very welcoming. Our delivery was faultless and the delivery staff were very friendly and polite. This is an amazing sofa bed and worth spending the money!”

Helpful Report

Posted 3 years ago

“Our storage bed was delivered today - we are delighted with the craftsmanship and quality of the bed. The delivery men were brilliant, very efficient, knowledgeable and helpful sorting out extra long bolts for a headboard we are having made separately. They also took time to show us how the storage mechanism worked All the rubbish was taken away. I couldn't recommend Furl and their delivery men more highly.”

Helpful Report

Posted 3 years ago

“I found you through a Google search as was desperate to find a sofa bed that would provide comfort for my mother who is returning from hospital after a complex orthopaedic operation. She wanted to have a downstairs bed on a temporary basis and we thought your Metro sofa bed would be perfect. The telephone support from Marcin was excellent despite us probably not being the usual profile of your customers. I needed to access the bed quite urgently and the one you had in stock turned out to be perfect. Bit of a hiccup with receiving the fabric swatch but that was sorted out promptly. Delivery was fantastic. Friendly and knowledgeable crew who shows me how it all worked. This is an expensive product but service was outstanding and hope be disappointed s comfy as it looks. No hesitation in recommending to others.”

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Posted 3 years ago

“Really happy with my new bed. The delivery and assembly team were just brilliant and really lovely to have around. Couldn't be more pleased!”

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Posted 3 years ago

“Very pleased with our Paris sofa bed - as will our guests be. Delivered before our expected date by two very pleasant men who took their shoes off, put the sofa bed together in moments, demonstrated how to use it and left, leaving no trace that they'd been here. Excellent.”

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Posted 3 years ago

“Wow! What a sofa bed! Just taken delivery of our lovely furl sofa bed. Furl is efficient from advice in sales with MJ at Swiss Cottage right through to delivery today. The two men delivering took 18mins to get the bed up the stairs and put it together. Remarkable! and the bed is a strong very heavy piece of kit! Highly recommend this company who keeps its finger on the pulse.”

FURL 5 star review on 28th September 2021

Helpful Report

Posted 3 years ago

Hi Carolyn, thank you for your kind words, the delivery guys asked me to thank you for the Lemon Drizzle Cake which they said was delicious. 😋

Posted 3 years ago

“This is the second bed I have bought and I have recommended Furl to family. Fantastic purchase - I am very pleased. The delivery team put the bed together could not have been more helpful.”

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Posted 3 years ago

“Delivery was on time and went smoothly. They were very respectful of my home, removing their shoes and taking all the rubbish away. They also spent the time to explain the bed mechanisms. Very happy with my beautiful new bed.”

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Posted 3 years ago

“TOP Quality and Service. London showroom is very busy but the few times I've been there all the staff was friendly and professional. The Max storage bed is perfect if you need to maximize your space. Service Excellent Delivery Excellent. Installation Excellent. It took less than 30 minutes. They have cleaned properly before leaving the place with zero rubbish behind to collect. Thank you FULR! Stef SE1”

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Posted 3 years ago

Hi Stefania, it was our pleasure to install you bed in your new home, hope the rest of the move in goes smoothly.

Posted 3 years ago

“Friendly and quick service. Gave me a call way ahead of time and came exactly when they said.”

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Posted 3 years ago

“We are really happy with our new sofa bed. The whole furl experience has been great. Really good communication and the delivery was easy. We were kept informed of the delivery time, the sofa has been assemble for us and Furl's team left the room spotless. Thank you very much.”

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Posted 3 years ago

“A big thank you for the delivery of my new sofa bed today, by Steve and Lyuba. Very polite, courteous and professional. Gave good instructions and explained details well. My sofa bed is excellent and would happy to use Furl again in the future”

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Posted 3 years ago

FURL is rated 4.9 based on 1,450 reviews