FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,451 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 24th November 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How refreshing to find a company like Furl. The product is of great build and workmanship, using good quality materials including actual wood rather than veneer. They delivered on all of their promises. We ordered a wooden bed but wanted them to finish it using our own specification lacquer (in keeping with a wood treatment we had used for our recent flat renovation). This was no trouble and they even expedited delivered to ensure the bed arrived before our first child. Exceptional.”

Helpful Report

Posted 8 years ago

“Beautiful bed. We've been looking for a nice looking one for a v long time and were getting more and more disheartened. Then someone mentioned FURL to us and how happy they were with you and we decided to go and see the showroom. It exceeded our expectations - the knowledgeable staff and the products. We are extremely happy with our bed. The bed is also very comfortable and the storage is fantastic!! The installation service was also great - super fast, on time, professional and the gentlemen also cleaned up after themselves and picked up all packaging. You can't fault furl!”

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Posted 8 years ago

“We really like our FURL storage bed. Storage option is a great hidden benefit. Works well with a Tempurpedic - 27 Delux mattress 180 Super King. Much easier to have them set up the bed for you, too.”

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Posted 8 years ago

“Everything was exactly as I wanted it took awhile to select colours fabrics etc. Very worthwhile, colours exactly as described and fabrics, the bed is beautiful I love mine thank you everyone who contributed to making it”

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Posted 8 years ago

“The whole experience and process of buying from FURL was second to none. I was amazed by their customer service throughout. The advice I was given was spot on and the delivery and installation was extremely easy the bed itself is by far the most comfiest I've had and it looks very stylish in my room. You vertically get what you paid for as its so well made. I'll never buy from anyone else other than FURL in the future.”

Helpful Report

Posted 8 years ago

“The delivery person was very friendly and helpful. Bed put together quite quickly and is of very good quality. I love the material. It is easy to open and it holds a lot of my son's belongings whilst he is at university, and I want to use the room as a guest room. I will be ordering another one in the future.”

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Posted 8 years ago

“Lovely bed, good storage. I particularly like the side storage pockets for bedside reading matter.”

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Posted 8 years ago

“We purchased one of your Ottoman double beds for my daughter, it has been a super value for money, elegant and ever so practical, solid and very light to open, NO regrets!”

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Posted 8 years ago

“Excellent service and product.”

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Posted 8 years ago

“We ordered a couple of blanket boxes. Furl were very responsive, and very flexible in building to our specifications. When one of the feet was damaged in shipping, they sent a new foot right away. Fantastic customer service and great products.”

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Posted 8 years ago

“Thank you for all your help and support whilst ordering the bed. It is extremely comfortable, well made and the extra storage is invaluable.”

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Posted 8 years ago

“I have been using my bed for a few months now and am delighted with the quality of the materials used, the amount of storage space it offers and the ease of raising and closing the mattress base. The bed arrived as advised and the men who put it together were very helpful and pleasant I highly recommend the company.”

Helpful Report

Posted 8 years ago

“We thought long and hard about the product because it is expensive. However after visiting the factory near Nottingham and speaking to staff and seeing the materials at first hand we went ahead. We are very pleased we did so. The finished product - a 'Play' sofa bed in 'jade' is wonderful and everyone who has slept on it has commented how comfortable it is. The 'bed' is put together (swiftly) in your home to avoid any issues with access. Be aware that the metal construction is heavy - this is not a piece of furniture to move around on a daily basis. However it is perfect for our needs - a comfortable sofa and something that provides guests with a good night's sleep. Great to have a full length mattress as well. Definitely recommended.”

Helpful Report

Posted 8 years ago

“In October 2015 I ordered a Plus model 160 cm wide, with the Memory flex 750 Mattress, specifying the details of headboard height and feet (integrated headboard raised above the skirting board height, and feet with rounded corners). The choice of fabrics was great and I found the one that fits in with our bedroom colour scheme perfectly. Thank you David, for being available to talk and explain any query I had. The bed was delivered 10 days ahead of schedule and assembled very quickly and professionally. The storage is huge, and the mattress just right – soft enough, but not so much that you sink in. First class service for a first class product! We sleep so much better on our new bed – our experience was a true discovery of choice, customer service, comfort and practicality. I have recommended your company to our friends who then bought a bed from Furl as well!”

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Posted 8 years ago

“Extremely pleased with my new storage bed. Excellent service in fact the bed was ready for installation before I was. The lift up mechanism for the storage area is first class and provides me with an enormous amount of additional storage space which is always good. Bed is comfortable and fits in nicely within a small area which is all I had available in my new extension. Staff were welcoming and very helpful.”

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Posted 8 years ago

“We were looking for a storage bed for the guest room and decided to go again with Furl as we have been extremely pleased with our double bed. Excellent product quality, well thought-through design and good service on delivery and assembly.”

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Posted 8 years ago

“Initial disappointment when our installation date was cancelled without a phone call - I had been away on holiday when email with date came through. The lack of courtesy annoyed me at the time and having to wait another 10 days for bed. However installation went very well, guys really good and am super pleased with the bed. Really well made, solid and the storage is fantastic, price higher than of the shelf similar beds but having it custom made gives us maximum possible storage and I justified it as cheaper than fitted wardrobes or loft extension. If we do loft and require another bed I would definitely buy another from Furl.”

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Posted 8 years ago

“Ordered a storage bed and sofa bed from the US for our apartment in the UK. Our dealings with Furl on line were excellent - fast and helpful responses to our questions. Had the beds delivered to the apartment in our absence and when we arrived they had been set up perfectly. We are extremely impressed with the quality and comfort of both items and wouldn't hesitate to buy from Furl again. Peter Morris”

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Posted 8 years ago

“I am extremely happy with my purchase from FURL (sofa bed and bed). David was very helpful in assisting me with the designing of both products. My bed has a massive storage space underneath which is ideal when you have a studio flat. The mattress in the sofa bed is thicker than your average one and very comfortable (my house guests have confirmed this). My sofa bed has storage in the arms so again perfect for storage I do intend to go back and buy a foot stool. The whole process went smoothly, from the design to the delivery and I would highly recommend FURL as their products are good quality and perfect for storage!!!!”

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Posted 8 years ago

“I'm so delighted with our bed. It's very comfortable , looks great and offers amazing storage. I particularly like the slender legs , giving it a floating appearance and belies the massive strength and storage. Our cat loves sleeping on it too. The delivery was very precise, the bed was assembled in our bedroom by very competent and professional men. Overall ,although expensive, a great product and worth every penny.”

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Posted 8 years ago

FURL is rated 4.9 based on 1,451 reviews