FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,449 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,449 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The guys were really quick and friendly in setting up the sofa bed and showing me how to unfurl it, great service and the sofa looks so good, looking forward to trying it out this weekend”

Helpful Report

Posted 1 year ago

“Love the bed! Customer service was excellent throughout. The guys who delivered and installed the bed were great - very efficient and neat and clean. I'm one very happy customer.”

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Posted 1 year ago

“Great service from start to finish. Really impressed with the sofa bed which is very comfy. Delivery on the day was flawless and the men who delivered it were professional and knowledgeable about the product.”

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Posted 1 year ago

“Amazing product. I spent many hours researching quality sofa beds, and it was worth it. The pocket sprung mattress is reasonably firm and very comfortable. The mechanism is easy to use, and the footprint of the bed it much smaller than most other sofa beds, despite the bed being bigger. The best feature for me is that there are no cushions to find a home for when using as a bed - they all stay attached and simple for underneath the bed. Mattress protector and sheet can be left on the bed when it is folded away, but duvet and pillows must be removed. We have a medium metro, which is larger than a standard double, however because the mattress is slightly less deep, standard double fitted sheets fit well. Delivery and installation was carried out by Furl. It too about 20mins. They gave me a good demonstration, tips on operation and moving the sofa, and took all the rubbish away when they were done. Expensive, but well worth the extra.”

Helpful Report

Posted 1 year ago

“Really nice team of 2 turned up to build the bed being as careful as they could not to damage anything which is so different to most delivery teams (and massively appreciate) This is my 2nd Furl bed - they’re expensive, but worth it.”

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Posted 1 year ago

“Unfortunately, my bed was delivered 3 weeks late. I had to contact Furl to ask where it was and they should have been contacting me with an explanation and apology. However, the delivery process was very smooth and professional. The crew were efficient, careful, helpful and courteous and very friendly. I would strongly recommend them.”

Helpful Report

Posted 1 year ago

“I really loved my new sofa bed and storage. The quality and comfort is something one needs to experience for themselves. I will definitely recommend furl living furniture to friends and family. Daniel and Fabio(delivery guys) were great in service. Installation took almost half an hour and they helped me move out my old sofa. They took their time to explain everything I needed to know about my new sofa bed. Thanks Josh”

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Posted 1 year ago

“Excellent service and installation. Really feel in safe and knowledgeable hands.”

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Posted 1 year ago

“I wish all deliveries and installations were as efficient as this. We had clear communications regarding arrival, the arrived when they said, they assembled the furniture swiftly and competently and were wonderfully polite and helpful.”

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Posted 1 year ago

“We bought a sofa bed from furl 4-5 years ago. The cushion immediately sagged - we weigh 70 and 57kg respectively, so it can't be that were too fat. The material we used to upholster the sofa - admittedly our own, but from a manufacturer of far higher renown than furl - immediately looked creased. Furl blamed the material issue on the material, and stuff we weighed too much. Eventually they replaced the cushion, which sagged again and which we couldn't be bothered to replace again. So if you weigh more than 125kg as a couple, it's probably best to look elsewhere as we did. The spring mattress was good for a couple of years but again started sagging from occasional use. One star extra given for the fact they reluctantly changed the cushion. To be honest, having used IKEA sofa beds, you'd be better off buying one every few years and changing it - the furl sofa was only marginally better quality.”

Helpful Report

Posted 1 year ago

“Ordered from stock and delivered in 2 days, White glove service was excellent, took about 20 minutes and then a further 10 to explain everything, including a few details not so obvious such as the chance to replace individual segments of the sofa bed should you have a catastrophic accident with the red wine etc. Haven't really tried the sofa bed yet other than a cursory sample, will be back to review once fully tested.”

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Posted 1 year ago

“Arrived on time, Super courteous Quick fitting Repositioned in room Showed me how to use the folding mechanism and care for the bed”

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Posted 1 year ago

“The team was very polite, quick and cleaned everything before they left. The product itself is very comfy and looking great. Exactly what i needed!”

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Posted 1 year ago

“The experience from the moment we walked into the Chelsea store to receiving our new sofa has been great. Faultless delivery and swift installation by the team. We can’t wait to use our new paris sofa and enjoy it for years to come :)”

Helpful Report

Posted 1 year ago

“The delivery team were very friendly and helpful. They gave loads of good product info and they got on with the install while I was working. The product itself is very high quality and I'm so glad that my friends will have such a nice bed to sleep when they visit”

Helpful Report

Posted 1 year ago

“Good service and friendly delivery. Now we wait to see how the sofa performs...”

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Posted 1 year ago

“Ordering was easy online and delivery was scheduled on time although I had to delay by 3 weeks due to building works, that was no problem at all. Two lovely delivery drivers (Joe and Martin) arrived and nothing was too much trouble, they even moved a rather large mirror for me that I couldn't do alone. Getting it upstairs was no issue for them even with a tight corner. The setup was swift and they explained how to use it etc... The sofa bed is a wonderful cheery bright pink and looks fantastic, it is very comfortable to sit on and the mattress looks like a normal bed, I cannot comment on a good night's sleep as it hasn't been used as a bed yet!”

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Posted 1 year ago

“Lovely sofa bed and great installation.”

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Posted 1 year ago

“We've been considering buying a sofa-bed for a number of years, with one overriding stipulation that it needed to be suitable for everyday use. Each time I searched I came back to the same destination - Furl. Having already bought a storage bed, I was confident of the quality, but needed to see and try out the mattresses first-hand. In January, my son and I visited the Swiss Cottage showroom and realised that the 12cm mattress would work, which gave us more scope in choosing a design. The sales assistant, Ece, was extremely helpful and continued to be so by email with my many questions over several weeks. The cost is not inconsiderable, but I took the plunge and took delivery this morning. The two delivery guys were friendly, efficient, and explained the set-up clearly. They were extremely professional. As a result I cannot fault the Furl service.”

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Posted 1 year ago

“I was highly recommended to Furl, and I entirely agree. From the moment I contacted them they have been helpful, useful and professional, and have listened carefully to particular requirements. I have received entirely successful personal service, we are thrilled with the arrival of our bed ( quickly and efficiently put up) and look forward to using it - and its storage!”

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Posted 1 year ago

FURL is rated 4.9 based on 1,449 reviews