“I purchased a Nearly new bike, still well over £2000.00p It's been used as a demo bike. But I was a little disappointed that it came not cleaned, and bits of sticky plastic stuck to the front forks. also, the battery was all but flat. Apart from that, the phone staff were clear and friendly, the delivery was good and the bike is in good condition. Just a little disappointed on arrival as it was a present for my wife.”
Hi Michael,
Thank you for sharing your feedback with us regarding your recent purchase of the 'Nearly New' Gazelle eBike.
I understand your disappointment with the bike's condition upon arrival, especially since it was intended as a gift for your wife. While Nearly New bikes may exhibit some signs of light use as they were demo bikes, I acknowledge that the cleanliness and battery level fell short of your expectations.
We've taken note of your feedback, and we're committed to improving our processes to ensure a better experience for our customers. If there are specific steps we can take or issues we can address to rectify the situation, please let us know.
We value your business and hope to have the opportunity to make things right for you. If you would reconsider keeping the review or allow us a chance to resolve this directly, we would be most grateful.
Best regards,
Max
“really nice staff (Max) but completely inaccessible. Phone lines don't answer and emails can be a week or more for a reply. This made the experience frustrating and disappointing as communication is key - especially when buying something as significant is a pricey Tern bike. I would suggest employing more people to man the phones and respond effectively to queries. Several 30+ minutes left on hold with no eventual answer is not good enough. Plus a phone line that 'Fails' when called too. But as I said very nice and helpful staff when eventually you do make contact.”
