“Recently bought a new ebike and pannier from you online , very happy with the service I received especially Richard was very helpful as there was a little hiccup with delivery, but he sorted it straight away”
“really nice staff (Max) but completely inaccessible. Phone lines don't answer and emails can be a week or more for a reply. This made the experience frustrating and disappointing as communication is key - especially when buying something as significant is a pricey Tern bike. I would suggest employing more people to man the phones and respond effectively to queries. Several 30+ minutes left on hold with no eventual answer is not good enough. Plus a phone line that 'Fails' when called too. But as I said very nice and helpful staff when eventually you do make contact.”
“Bought a couple of bikes from fully charged, they were delivered to Bristol in perfect condition, great Moustache bikes just completed the +- 300 mile Caledonian Way route on them, no issues no faults”
“My Moustache bike has changed my life! It is reliable and robust, getting me from A to B without a fuss. Fully Charged team are friendly and responsive, with expertise in electric bikes which gives me great confidence.”
“Fantastic experience at Fully charged. Very good communication through website chat and email. They found the initial bike I ordered had a production issue and offered to loan me a bike whilst I waited for new stock to arrive - but it wasn't needed (and only took an extra couple of days to get in a new bike). Amazingly friendly when I went to collect the bike, giving me an overview on how to ride it with the e-assist. They even fitted the accessories I ordered :) Couldn't be happier.”
Hi Simon,
Thank you for taking the time to write your review - it's music to the ears!
It was a pleasure dealing with you and we look forward to welcoming you back for your first service.
“I have had the pleasure to deal with Fully Charged for more than5 years, I have just bought my 3rd bike from them which is the best I have ever ridden. Their knowledge and experience is amazing and great customer service, no hard sell but real advice helping me choose the bike for me. The bikes they sell are of the highest quality and the after service and care is as good as the buying process. I doubt I will go anywhere else and I look ford to my next purchase! Thank you Fully Charged Team”
“I wanted to buy a Riese & Muller Tinker Vario and Fully Charged seemed like the obvious place to go. They are one of the leading retailers and stockists of electric bikes in the UK. Some of the bikes are in the specialist hi-end category. Although my R&M was expensive Fully Charged accept a range of Cycle2Work schemes and I was able to buy my bike at a discount. Overall I've been very pleased with my purchase and the service provided.”
