Fulham Timber Reviews

Name: Fulham Timber
Address: Unit 9 Ellerslie Square Industrial Estate, Lyham Road, London, London Borough of Lambeth
Rating: 4.39

4.4 Rating 541 Reviews

83 %

of reviewers recommend Fulham Timber

4.4

Based on 541 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Fulham Timber 5 star review on 24th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service despite the very early start. Probably useful for most though!”

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Posted 1 year ago

“Very pleased with your service from start to delivery, well done.”

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Posted 1 year ago

“Good response time, delivery and lead times. Could do with answering the phone but quick and clear replies via the chat feature. Materials good quality and delivery driver polite and helpful.”

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Posted 1 year ago

“Quick delivery quality wood feature wall for under £100 (including delivery)”

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Posted 1 year ago

“Great service, were able to change the delivery date at short notice. Was worried about not receiving specific sized boards, but sufficient was delivered over the length ordered I had more than enough. The material was good quality, although a few had some splits, but this wasn't a problem as I had extra. Would definitely use again.”

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Posted 1 year ago

“Not very impressed, I’ve ordered 47x50mm timber and it came in 42x44 . Also, I was trying to call them about the order 3 days in a row and left voice messages as well and no one came back to me. It’s disappointing.”

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Posted 1 year ago

“Excellent Professional service, delivered as advised, Superb value, good quality and cheapest I could find”

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Posted 1 year ago

“Straight forward, good range of products, clear communication, quick professional delivery , good quality product. Ordered Ovolo Picture rail to marry up to original 1930s. Very slight difference in size. Looks great up. pleased with product and process”

Fulham Timber 5 star review on 2nd May 2023

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Posted 1 year ago

“Purchased online, no issues, lots of emails to update, delivery on day expected, driver very polite and helpful, would definitely use again”

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Posted 1 year ago

“excellent service. Thank you.”

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Posted 1 year ago

“delivered on time. Good quality timber. Reasonably priced.”

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Posted 1 year ago

“NEVER ORDER FROM THEM. I ordered 350kg of gravel and sand, around 15 bags in total. Not only was the driver incredibly rude to my partner when dropping off but every single bag had a hole in it! The driver even needed to use our mop bucket for some of the gravel because the bags had broken. Really poor service and, quite literally, the only thing I need from a gravel bag is for the bag not to be broken so I can carry it. When I tried to contact Fulham Timber to discuss my complaint they ignored me. Never again.”

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Posted 1 year ago

“Thank you for delivery”

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Posted 1 year ago

“Excellent fast service and good quality material.”

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Posted 1 year ago

“Quality products alongside good speedy service.”

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Posted 1 year ago

“I needed a hardwood board cut. I called in advance to check whether they could do it. I was told Fulham Timber could, but the guy who does the cutting would be going on holiday for a week on Monday, so I needed to come in as quickly as possible (within the day). I got there within the hour. When I walked in the shop, I spoke to a rep and told her that I was here to get the board cut. I was immediately told it wouldn't be possible because the guy had gone on holiday. I told her about the call - her colleague then flatly and rudely repeated that the guy was on holiday. That was it. There was no apology for dragging me across London (I had to get a cab to get there in time) or for wasting my time in the middle of a working day. In fact, of the five employees in the shop, not one even bothered to make eye contact. I think anyone who had bothered to call and check in advance that a service would be available would be insulted to have their time wasted like this. I do not recommend Fulham Timber.”

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Posted 1 year ago

Dear Rick, We would like to express our sincere apologies for your unpleasant experience during your recent interaction with our company, I can assure you we have a friendly and helpful team and this is completely out of character. Your feedback is valuable to us, and we take it seriously when our customers are not satisfied with our services. I assure you that we will take necessary actions to address the issues and ensure that we provide better service in the future. We take pride in our customer service, and we understand that your experience was unacceptable. We would like to extend our sincerest apologies to you and offer you free delivery if you would still like to order with us. We hope that you will give us another chance to serve you and demonstrate our commitment to customer satisfaction. Thank you for bringing this matter to our attention. Sincerely, Muri Hassan

Posted 1 year ago

“This was my first time ordering with Fulham Timber and I'm extremely pleased with the service, but more importantly the quality of the products! I had specified minimum lengths for most products as the timber was going to be used to build a loft bed and all was received of the correct lengths. The joiner who built the bed was equally pleased with quality. I'm a designer and specify materials on a daily basis and will definitely be using Fulham Timber again.”

Fulham Timber 5 star review on 30th March 2023

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Posted 1 year ago

“Reasonable prices and excellent service. Delivered early morning on the scheduled date.”

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Posted 1 year ago

“Good service with the information that the items ordered was out of stock. Was not updated and the delivery turned up with out confirming, luckily someone was at home.”

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Posted 1 year ago

“Brought 20 treated 4 x 2 for use as a deck base. They arrived on time, good quality, and the delivery driver was really helpful. A good experience buying from Fulham Timber will do so again in the future.”

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Posted 1 year ago

Fulham Timber is rated 4.4 based on 541 reviews