Fulham Timber Reviews

Name: Fulham Timber
Address: Unit 9 Ellerslie Square Industrial Estate, Lyham Road, London, London Borough of Lambeth
Rating: 4.39

4.4 Rating 541 Reviews

83 %

of reviewers recommend Fulham Timber

4.4

Based on 541 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Fulham Timber made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fulham Timber 5 star review on 24th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, friendly helpful driver, timber good quality and straight not the usual ?&? Twisted / warped rubbish”

Helpful Report

Posted 3 years ago

“Delivered promptly and was kept informed.”

Helpful Report

Posted 3 years ago

“I ordered 14 linear meters of planed white oak and was only able to use 9 meters. The rest was either cracked down the middle (their own drivers were used) or the sheets used were not big enough and large parts of it were coarse and un-planed. I went with them for the price and my carpenter struggled to finish my stairs with the material I was sent, they had to compromise on quality and aspect and I still had to purchase extra from somewhere else. In the end it cost me more than going for a more expensive supplier due to these issues. I would not recommend Fulham Timber. I was also sent an email requesting that I provide feedback on the experience and inform them if the goods were satisfactory but I never heard back, I am not certain if their system timed out when I clicked submit.”

Helpful Report

Posted 3 years ago

“Great company very happy”

Helpful Report

Posted 3 years ago

“A very responsible supplier, one you can rely on 10/10 glad they are still around.”

Helpful Report

Posted 3 years ago

“Great services ,kept me informed all the time. Delivery was actually sooner than anticipated.”

Helpful Report

Posted 3 years ago

“I searched and searched for decking and Fulham Timber came up on price and quality. So please with the deck bought and because it comes in over 5m length it meant I didn’t have to make any joins. Timber turned up on time and the team were great in informing me of the delivery.”

Fulham Timber 5 star review on 11th September 2021

Helpful Report

Posted 3 years ago

“Easy to order, stock in good condition upon arrival and the delivery personnel are friendly - I've always had a positive experience ordering from FT”

Helpful Report

Posted 3 years ago

“I recieved exactly what I wanted in the time both required and confirmed by the company. 5 stars so far. On the morning the delivery arrived, my wife was just in the orders of going out for a couple of hours.she was just getting in the car when the driver stopped across the drive. No problem, out she got and suggested that he ove either forward or back (plenty if space to do either). He drove forward and didn't clear the drive until she asked again. She returned home a couple of hours later still unhappy at not having to ask once but twice. He comment was monkeys and peanuts. Personally, I was happy and the young guy was nit phased by her attitude.”

Helpful Report

Posted 3 years ago

“Great reliable service and perfect communication highly recommended”

Fulham Timber 5 star review on 2nd September 2021

Helpful Report

Posted 3 years ago

“Ordered via website very easy, but not possible to get any feedback about delivery times within the 3 day slot was very difficult to manage.”

Helpful Report

Posted 3 years ago

“Great customer service... Changes dates to suit me.. Turned up on time.. Good quality timber”

Helpful Report

Posted 3 years ago

“I would give 5 star for customer service and the quality of the actual wood and treatment. Problem is the boards were way too much bent and warped...on both sides.. bit disappointing.”

Helpful Report

Posted 3 years ago

“Good service, arrived as scheduled , one decking board (of 31) was badly warped.”

Helpful Report

Posted 3 years ago

“Great company. Totally friendly delivery driver who was a great help to a DIYer. Will defiantly use again. Great product which gave me a decent deck in the garden”

Fulham Timber 5 star review on 19th August 2021

Helpful Report

Posted 3 years ago

“Good quality product.”

Helpful Report

Posted 3 years ago

“Great quality wood good value great customer service”

Helpful Report

Posted 3 years ago

“Good staff and cheap, I will order it again forever...”

Fulham Timber 5 star review on 11th August 2021

Helpful Report

Posted 3 years ago

“I asked for an earlier delivery slot and they obliged. Really helped me out. Thank you.”

Helpful Report

Posted 3 years ago

“Easy to order but quality of wood was bad as it arrived damaged. Delivery instructions were not carried out as instructions sent with order. Driver was very unhelpful. I sent 3 messages with images explaining my disappointment and asking for compensation but didn’t get a reply. Absolutely dreadful service.”

Helpful Report

Posted 3 years ago

Fulham Timber is rated 4.4 based on 541 reviews