Fulham Timber Reviews

Name: Fulham Timber
Address: Unit 9 Ellerslie Square Industrial Estate, Lyham Road, London, London Borough of Lambeth
Rating: 4.40

4.4 Rating 536 Reviews

83 %

of reviewers recommend Fulham Timber

4.4

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Fulham Timber made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fulham Timber 5 star review on 24th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service as always.”

Helpful Report

Posted 3 years ago

“My order arrived on time and as described”

Helpful Report

Posted 3 years ago

“Great website, competitive prices on quality timber and the professional Italian driver was very helpful. Thank you.”

Helpful Report

Posted 3 years ago

“Very efficient, prompt service. Delivery person (Brixton Branch) friendly and helpful”

Helpful Report

Posted 3 years ago

“I was worried ordering but the service I was provided was exemplary.”

Helpful Report

Posted 3 years ago

“I ordered 4 Oak sleepers from Fulham Timber. None of the 4 were acceptable either twisted bowed or split. Items returned and still waiting for a refund. Online order- struggled to find the a number to call to complain and then passed around without anyone taking responsibility to sort it out”

Helpful Report

Posted 3 years ago

Hi Neil, Thank you for your review, we value your feedback. I'm sorry to hear that none of the 4 pieces of oak delivered were acceptable. I issued a refund on your order within 5 minutes of receiving your email confirming the sleepers had been collected. The best number to call, should you decide to try us in the future is the number on the top left of the website, alternatively, you can email online@fulhamtimber.co.uk. Best regards, Onur Levent E-Commerce Manager

Posted 3 years ago

“Ok not bad”

Helpful Report

Posted 3 years ago

“Great service, all timber turned up when they said and in great condition”

Helpful Report

Posted 3 years ago

“Helpful office staff, on the telephone and prompt email responses. The delivery men were fantastic, courteous, helpful, fast, a credit to Fulham Timber.”

Helpful Report

Posted 3 years ago

“Very impressed, good value, easy internet portal and swift service. Highly recommend.”

Helpful Report

Posted 3 years ago

“I am very happy with the purchase experience with Fulham timber. The timber products came with high quality at competitive price and the delivery people was so kind to help move the timber to garage.”

Helpful Report

Posted 3 years ago

“Good company. Delivery took a few days. Easy to order, good communication, would recommend.”

Helpful Report

Posted 3 years ago

“Really easy to order online. Received email with delivery time and delivered on time. Really helpful delivery person who was happy to deliver to the rear of my home. Great service, will definitely use again.”

Helpful Report

Posted 3 years ago

“Early delivery which suited nicely, but unfortunately most boards were warped. unfortunately i didnt check when delivery came. the positive with fulham timber was their quick replies to email to sort delivery.”

Helpful Report

Posted 3 years ago

“Ordered a large amount of decking and 4x2 for the base website easy to use and delivery price is pricey but came when it said and the guy was super friendly. Top job.”

Helpful Report

Posted 3 years ago

“The driver was really helpful getting the timeber off of the street, would have given 5 stars but the order was incomplete and I needed to ring up to find out what had happened.”

Helpful Report

Posted 3 years ago

“the hardboard that I ordered was good quality . it arrived bright and early . being lazy I had not got up but by the time I had got dressed the helpful driver had unloaded my order for me .”

Helpful Report

Posted 3 years ago

“Staff were very helpful when I phoned and were able to schedule a delivery that worked for me. However I ordered 3.6m length decking and received 3.0m length boards. They delivered more boards so the overall length was the same but I am not sure why I received different boards. In the end the product is pretty good, some more tantalised than I'd have liked but good straight boards and not too many knots.”

Helpful Report

Posted 3 years ago

“Excellent quality wood and great service”

Helpful Report

Posted 3 years ago

“I ordered 30 5m decking boards. All delivered in perfect condition and at a time that suited me.”

Helpful Report

Posted 3 years ago

Fulham Timber is rated 4.4 based on 536 reviews