Fulham Timber Reviews

Name: Fulham Timber
Address: Unit 9 Ellerslie Square Industrial Estate, Lyham Road, London, London Borough of Lambeth
Rating: 4.39

4.4 Rating 541 Reviews

83 %

of reviewers recommend Fulham Timber

4.4

Based on 541 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Fulham Timber 5 star review on 24th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, really good prices, fast delivery. Really happy.”

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Posted 9 months ago

“I order timber online. The product is always delivered on time. Find staff helpful and friendly.”

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Posted 9 months ago

“Competitive prices, easy to order online, prompt delivery.. driver dumped everything by the driveway as nobody was at home. When picked delivery some lengths were damaged or cracked.....I guess this is the problem when you order things online, you do not get to choose which pieces to pick. But all in all happy with the goods”

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Posted 9 months ago

“Hi I returned the item, I didn’t receive any response for a refund- it arrived in bed condition without any packaging”

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Posted 9 months ago

Hello, Thank you for your feedback. We have not received any communication from you regarding a return/refund. Please send us an email to online@fulhamtimber.co.uk and we can help you with this. Kind regards, Fulham Timber Online

Posted 9 months ago

“Excellent timber at competitive price. Delivered on time by two helpful staff. Would definitely use again and recommend to my family and friends”

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Posted 9 months ago

“Very happy with the quality and price of the OSB sheets I bought and the delivery driver they used wa very helpful and friendly.”

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Posted 9 months ago

“I'm glad I found this company for my personal projects. Good quality and great communication. Delivery was really quick. I bought 100 treated timbers for a diy fence and only 2 broke (which is completly normal since each is almost 5 metres and it's wood, it does have 'weak' areas). Will definitely order from them again.”

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Posted 9 months ago

“I was impressed that the timber was all dry. Nice and light to carry and easy to work with.”

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Posted 9 months ago

“First missed delivery date, gave new date and turned up 4 days early. Rang from outside the front door and asked if anyone was in? I explained that if he gets out of the van and rings the door bell some one will answer……. Product was good just really poor service.”

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Posted 9 months ago

“Excellent quality + excellent service with a smile = who could ask for more!”

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Posted 9 months ago

“I’ve had no complaints brilliant service, only this time 4 feet of my 5x2 was rotten it didn’t make any difference this time mistakes happen that’s life, just double check”

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Posted 9 months ago

“Found a great price online from Fulham timber. Ordered and recieved the items in good time. Decking boards made a lovely bespoke designed vegetable garden border.”

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Posted 9 months ago

“Great oroducts prompt delivery service”

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Posted 10 months ago

“easy to deal with and materials of good quality”

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Posted 10 months ago

“Very helpful driver”

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Posted 10 months ago

“Excellent service. The roof battens were much cheaper than Wickes and I would highly recommend Fulham Timber!”

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Posted 10 months ago

“Ordered an arris rail, postecrete & brackets. All products were in stock (three of the 'major' suppliers were out of stock of the longer rail and the postcrete). Delivery was fast. Communication was excellent. Emails for the order and delivery details were quick. Driver called when arriving at the site. Couldn't ask for more. Will give Fulham a call first, next time. Much appreciated.”

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Posted 10 months ago

“Poor customer service during and after the event. Items show as in stock when they are not. Wouldn’t revisit”

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Posted 10 months ago

“The online element was poor. No emails confirming order or delivery dates. Silence except for confirmation of payment. That said the offline experience was excellent. I was able to speak to helpful people who sorted it out. I will use FRM again.”

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Posted 10 months ago

“Delivery not arrived on time. No communication after missing the delivery date. Need to chase them and yet not arrive on the promised date. No reply to email. Received the delivery after 6 days of scheduled date.”

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Posted 10 months ago

Fulham Timber is rated 4.4 based on 541 reviews