Fulham Timber Reviews

Name: Fulham Timber
Address: Unit 9 Ellerslie Square Industrial Estate, Lyham Road, London, London Borough of Lambeth
Rating: 4.40

4.4 Rating 536 Reviews

83 %

of reviewers recommend Fulham Timber

4.4

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Fulham Timber 5 star review on 24th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 10m PAR white oak. Came in 3 boards, all completely different colours and grain, 3m was too banana-esque to use and it wasn't a consistent thickness from board to board. Delivery time was about 8 days. Needless to say, not very impressed. Managed to just get enough usable material to finish project but had to finish it all different to get the colour closer. Not much point in paying the premium for PAR if it comes in the same condition as a sawn board.”

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Posted 3 years ago

“Easy to use order system and good delivery. Product is good quality would use again and recommend to others in fact have already done so.”

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Posted 3 years ago

“This timber is very good condition.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Excellent quality timber. Delivery driver most helpful. Recommended”

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Posted 3 years ago

“Good service and quality products.”

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Posted 3 years ago

“made an online order delivery date given was 19th april only part of the order was delivered on that date which was a big inconvenience to me and annoying to my client severals days past the remaining order was not forthcoming so i called fulham timber only to be told i will have to wait several more weeks for the remainder of my order spoke with a nice chap at fulham timber who said they might be able to fast track the outstanding order and that it would be delivered today tuesday 27th as yet nothing as arrived..not going to hold my breath”

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Posted 3 years ago

“Very good service from start to finish”

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Posted 3 years ago

“Fulham Timber offer me the confidence to order any product in there catalogue knowing the quality will be first rate , I’m now retired but still love to keep my hand in and knowing Fulham will supply me is reassuring. I used Fulham while in the trade on projects requiring top grade timbers and ply , our industry is overrun with sub standard grade timbers and it’s the big boys in the mega stores who are pushing rubbish timber so I thank Fulham for their quality of product it gives you a fighting chance of turning out quality jobs.”

Fulham Timber 5 star review on 27th April 2021

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Posted 3 years ago

“I am extremely happy with my purchase and would definitely buy from here. I would also recommend Fulham timber to friends and family.”

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Posted 3 years ago

“Great service.Very helpfull.”

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Posted 3 years ago

“Great service and driver leg me know exactly what time he would be there and was very friendly”

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Posted 3 years ago

“I had two lengths of Balau hardwood decking delivered. One was in an acceptable condition the other was completely twisted and kinked in the middle. Totally unusable. This should not have gone out for delivery. This has caused me time and money.”

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Posted 3 years ago

Hi SImon, Thank you for your review. Apologies for the condition of one of the pieces of Balau. Would you like us to replace that for you if we haven't already? Best regards, Onur E-Commerce Manager

Posted 3 years ago

“Very pleased again with the service. No problems with the delivery, on time, polite and courteous driver.”

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Posted 3 years ago

“Good timber, quick delivery, ok price”

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Posted 3 years ago

“We've used Fulham timber twice now and on both occaisions the service has been great. First order was quite small and wasnt sure they would accept it, but the decking was delivered on time and was in great order. SAame with the second batch. We are now gearing up to place a 3rd order in the next week. Would thoroughly recommend based on our experience... Thanks Mark”

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Posted 3 years ago

“Good Morning team, i was very pleased with your prices, team response and services provided to my order. very well done and keep the good work. BR Dimi”

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Posted 3 years ago

“Very professional and efficient service.”

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Posted 3 years ago

“Contacted customer service and was told I would be able to select a delivery date and time when my order was ready, this was obviously a lie just to get me out of their hair. Followed up 3 times and was only told what date it would arrive 2 days before it got here, not time. No confirmation email after delivery and customer service was for the most part useless. Really disappointed in the customer service team and the poor organisation, did not accomodations for any issues and had no interest in solving them.”

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Posted 3 years ago

Hi Elliot, Thanks for your review and apologies for the experience you've received. Looking into our mail thread for your order, I can see that we emailed you on the 13th of April with a delivery date of 20th April, this email should have been sent within 48 hours of your order being placed to sorry about this. As for delivery times, we're simply unable to provide delivery times due to the unpredictability of heavy side deliveries with offload times, site requirements, etc, so my colleague should not have told you that selecting a time is possible. I will be looking into who this was by listening to call recordings and providing further training.

Posted 3 years ago

“Good Morning Fulham Timber Company, Your customer service with me was a exceptionally beautiful. You were very helpful, respectful and very polite. I will definitely recommend you to anyone who needs the laminate beading that i ordered. You are a brilliant company Jesus Christ Almighty God will keep you safe during this pandemic. God richly bless you and delivery man was very polite buyer Joyce”

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Posted 3 years ago

Fulham Timber is rated 4.4 based on 536 reviews