Fulham Timber Reviews

Name: Fulham Timber
Address: Unit 9 Ellerslie Square Industrial Estate, Lyham Road, London, London Borough of Lambeth
Rating: 4.40

4.4 Rating 536 Reviews

83 %

of reviewers recommend Fulham Timber

4.4

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Fulham Timber made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fulham Timber 5 star review on 24th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful on ordering”

Helpful Report

Posted 6 months ago

“The Postcrete in my order was not available and a substitute was sent without consultation, nor was it made clear upon delivery. The telephone operative was helpful, but it was a hassle I could've done without. The order was fine otherwise.”

Helpful Report

Posted 6 months ago

“Very good service and the guys at the Balham Branch very helpful”

Helpful Report

Posted 6 months ago

“Hard to beat on service, price and quality. Really helpful and would highly recommend.”

Helpful Report

Posted 6 months ago

“Excellent service and greart prices!”

Helpful Report

Posted 6 months ago

“I have used this company many times over the past year. First to do my own garden project and now we are in the process of doing my daughters garden. They are great!”

Helpful Report

Posted 6 months ago

“Have used Fulham Timber now for a lot of DIY projects and as allways found very good prices and first class deliveries. Timber arrives in good condition with very helpful drivers. Look no further.”

Helpful Report

Posted 6 months ago

“I had the curved wall plasterboard delivered outside the door at 6.30am, half of it damaged.”

Helpful Report

Posted 6 months ago

“Spot on. Thank you”

Helpful Report

Posted 6 months ago

“Edging for shed purchased. Delivery set by FT for Wednesday, when I would not be there. I rang FT and told them this, suggested Thursday instead and they said never mind, although it says we need your signature, we won't really. I agreed where they should deposit the goods. Despite this they turned up on Wednesday and knocked on the door, causing my partner, a midwife in the middle of some online training, to have to answer the door, as they required a signature. Which is it FT? Signature or not?”

Helpful Report

Posted 6 months ago

“The product itself is good. But the delivery service was terrible. I paid £18 for the delivery but it just left the board at the entrance of the building and left. It was a nightmare for me to get it upstairs. Such a horrible experience.”

Helpful Report

Posted 6 months ago

Hi Betty, Thank you for submitting a review. As explained in the delivery confirmation email you received after placing your online order - delivery is kerbside only, our drivers are not allowed to help carry any materials inside the property due to health and safety regulations. Kind regards, Fulham Timber Online

Posted 6 months ago

“I have to mention the fantastic service that I received at your Balham branch this morning. I do little DIY and knew what I wanted to make but needed advice. Rafa and his colleagues could not have been more helpful sorting me out with all I needed with real old fashioned charm. Thank you. I will not hesitate to visit again if I dream up another project.”

Helpful Report

Posted 6 months ago

“Excellent service, prompt communications and delivered on a specific day as I had requested. Would recommend.”

Helpful Report

Posted 6 months ago

“I've had several dealings with Fulham Timber over the last few months. The customer support, advice and guidance given across the business is, quite frankly, remarkable. Everyone I've dealt with has been helpful, responsive and eager to assist. To cite one example I wanted to source some replacement Victorian softwood skirting (odd design and size) and despite extensive research (almost giving up) Fulham Timber came up trumps and organised for it to be resized at their sawmills to accommodate a perfect fit. Delivery service is excellent also acceding to my requests for deliveries on specific dates. Thank you.”

Helpful Report

Posted 7 months ago

“Very helpful in your office, and a charming and helpful delivery driver. Would recommend to anyone.”

Helpful Report

Posted 7 months ago

“Easy to order, really good prices, fast delivery. Really happy.”

Helpful Report

Posted 7 months ago

“I order timber online. The product is always delivered on time. Find staff helpful and friendly.”

Helpful Report

Posted 7 months ago

“Competitive prices, easy to order online, prompt delivery.. driver dumped everything by the driveway as nobody was at home. When picked delivery some lengths were damaged or cracked.....I guess this is the problem when you order things online, you do not get to choose which pieces to pick. But all in all happy with the goods”

Helpful Report

Posted 7 months ago

“Hi I returned the item, I didn’t receive any response for a refund- it arrived in bed condition without any packaging”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. We have not received any communication from you regarding a return/refund. Please send us an email to online@fulhamtimber.co.uk and we can help you with this. Kind regards, Fulham Timber Online

Posted 7 months ago

“Excellent timber at competitive price. Delivered on time by two helpful staff. Would definitely use again and recommend to my family and friends”

Helpful Report

Posted 7 months ago

Fulham Timber is rated 4.4 based on 536 reviews