Fuel Fixer Reviews

Name: Fuel Fixer
Rating: 4.81

4.8 Rating 4,131 Reviews

96 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 4,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The guy that came to do my car was absolutely brilliant told me everything he was going to do and just went above and beyond brilliant service 😁”

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“4/5 4/5 4/5 4/5”

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“After all, this was not a good place to be in having the wrong fuel in the car - but I have to say the team did their very best to make a bad day run as smoothly as possible. - having to wait 4 hours, when the van arrived, very pleasant and was able to sort the issue effectively. A week later I get a parking ticket for parking in the Fuel station! Making a bad day extremely bad day!”

Helpful Report

Thank you for your review, Darrin! We understand that dealing with the wrong fuel can be really stressful, and we’re glad our team was able to help make things a bit easier for you. We also appreciate your patience during the wait. We're sorry to hear about the parking ticket – that's definitely a frustrating turn of events! You could try appealing against it - we have had success with this in the past! If you need anything else, please don't hesitate to reach out. Kind regards, Aftercare Team Fuel Fixer Limited

“For efficiency and attending within the hour the service was excellent. The only negatives were that the chap who came out had no customer skills and it was very pricey.”

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“The man who helped me was amazing Croatian guy. Top notch!! Although I thought the price was a bit high after hearing from other people that they know places who do it a lot cheaper. Anyway thanks for getting me back on the road”

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“Telephone answered promptly but it took over an hour before help arrived on a very cold afternoon. Car sorted out after a further hour. Fuel Fixer operative was helpful and informative. Cost seemed to be rather high.”

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“Excellent polite service.. unexpectedly expensive...no fault of the engineer”

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Thank you for your review! We strive to provide excellent service, and we're delighted to hear that we hit the mark! Thank you for choosing Fuel Fixer! Kind regards, Aftercare Team Fuel Fixer Limited

“Prompt and professional”

Helpful Report

Thank you for your review! We're glad to hear your service was prompt and professional. We're always happy to help, and we appreciate you choosing Fuel Fixer! Kind regards, Aftercare Team Fuel Fixer Limited

“The man who attended was brilliant. I wasn’t very happy about how much it cost”

Helpful Report

Thank you for your feedback! We're glad you were happy with the service provided and we appreciate your trust in us to do the job well! Thank you for choosing Fuel Fixer! Kind regards, Aftercare Team Fuel Fixer Limited

“Excellent service despite unexpectedly high fee”

Helpful Report

Thank you for your feedback! We always aim to provide the best value through the highest-quality work. So we’re thrilled to hear you were pleased with our service. Thank you for choosing Fuel Fixer! Kind regards, Aftercare Team Fuel Fixer Limited

“Hi Thank you so much for coming quickly to drain the wrong oil from my car The engineer was was very polite and explained to me that he was going to drain the wrong car fuel from my car He gave me advice on what to do if it happened next time Also the operator on the phone reassured me that the wrong fuel in my car would be drained and my car would be good to go Well done doctor fuel Keep up the good work!!!”

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“Positives: Fast & reliable service. They fixed the problem and I was back on the road within 90mins of calling them. Negatives: Expensive.”

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“First class service for my stupid mistake! Thank you”

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Good to hear - thank you for taking the time to leave a sterling review!

“It was done on time but I felt a bit ripped off with price. Over £500 The man who did it was excellent/”

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“Engineer was very friendly, but ur price is very expensive.”

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“Although the technician who responded to my misfuelling incident did a good job and took remarkably short time to do the fuel drain but I wasn't at all pleased with the way my call was handled the previous evening. The operator who quoted a figure and then asked for a hundred pounds deposit which wasn't deducted from the first figure on completion of the job. I felt and still feel it was very underhand of him not to reflect the deposit on the final invoice. Rotten tomatoes!!”

Helpful Report

Good morning, We are glad to hear that the the job was done well. Not so happy to hear about the experience - can you get in touch at aftercare@fuelfixer.co.uk so that this can be sorted out? Obviously if you have paid the booking fee, this is to be subtracted from the total price when paid on completion! Get in touch so we can sort this out for you, no problem. Kind regards Aftercare Team Fuel Fixer Limited

“The mechanic a Mr CSABA , was excellent. He got me up and running within 20 minutes.”

Helpful Report

“Your service was 10 out of 10. Your staff were amazing, helpful, reassuring and very professional. Your engineer, Florin was top class and knew exactly what to do. I was back on the road within 1 hour of my phone call for help. I have already told all my friends of the excellent service I received.”