Fuel Fixer Reviews

Name: Fuel Fixer
Rating: 4.81

4.8 Rating 4,131 Reviews

96 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 4,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dishonest about charges.”

Helpful Report

Hello, can you please tell us what you mean by this? We do aim to be transparent with our prices, and our sales personnel know that they must mention the price, including VAT, in every case. We send out a confirmation text which includes the full price once a booking is complete. Please do get in touch at aftercare@fuelfixer.co.uk so that we can resolve this. Kind regards, Aftercare Team Fuel Fixer Limited.

“The service in unkind if you attend to me including at least Five litters would be fair if you drain my fuel and leave me without fuel that's a bit too hard and shows you done care , I was shocked that I had to buy fuel after the fuel was drained”

Helpful Report

Hi PHILL, We always aim to provide our customers with the best possible service, and it’s disappointing to know that you felt uncared for. Please feel free to reach out to us at aftercare@fuelfixer.co.uk, and we’ll do our best to address your concerns. Kind regards, Aftercare Team Fuel Fixer Limited.

“I have sent requests for a refund as my car was not completed correctly as the fuel lines where not emptied and thus I was stranded for a further 22 hours. My local mechanic did the job I paid you to do and my car was fine after that. £450 I paid your mechanic for nothing. I have since been ignored by your company and will now have to go to court to get my monies returned as your company will not answer my emails”

Helpful Report

“You quoted £350 when I telephoned for a price and I paid the deposit on the basis that the cost was £350. But you then added vat at a further £70. Disgraceful sharp practice I contracted on the basis of the offer of a one hour wait but I had to wait two and a half hours again disgraceful I am sending this to a review of your service”

Helpful Report

Hello Anthony, We're genuinely sorry to hear about your experience. We aim for clarity and transparency with our pricing, including VAT, and we apologise if this wasn't clear when communicated during your call. Regarding the wait time, we strive to meet our estimated arrival windows, and it's disappointing to hear we fell short in this instance. Your feedback is invaluable, and we will use it to ensure we improve our communication and service. Kind regards, Aftercare Team Fuel Fixer Limited.

“As the fuel tank was only pumped out and the procedure did not involve cleaning the fuel lines the cost seemed very expensive when I looked on the internet comparing with others carrying out the same service then another add on costing an extra £30 was a fuel additive which I would have expected to be in the cost the total cost was £410 pounds the extra cost of the additive was not explained when I initially called not recommend to others shop around a lot of companies carry out this type of work AA quotes £300 to non members for me as a customer the quote was based on the worst case flushing fuel lines etc and the price charged should reflect the actual work carried out said on website 10 percent discuss which I did not receive all in all I felt mislead and over charged”

Helpful Report

Hi Mark, Thank you for sharing your experience with us. We're sorry to hear that you found our services to be expensive and that the details about the additional costs weren't clearly communicated. We value transparency and appreciate your feedback as it helps us improve. Kind regards, Aftercare Team Fuel Fixer Limited.

“Sent two emails explaining technician broke a part and now we cannot open the bonnet and yet we have received no response from customer services at all. Very disappointing. My dad will now have to replace this part, technician also didn’t mention this at time of his visit. Thank you.”

Helpful Report

(Tomf) -

“Very poor I was not contacted with updates and delays And was waiting almost 3 hours . On a freezing day in a car I couldn’t start. I had to call several times to see why no one had arrived . I wanted a refund so I could contact a more local garage but denied this. Very disappointed , no duty of care for a customer sat in a car on a freezing day with no information. If I’d known I would have to wait so so long I would have got a taxi home .”

Helpful Report

(Soma) -

“Tried ringing you to complain 3 times tuck my air box off to get to my spark plug and my panels off got it running but as it was late and dark I didn’t realise tell I got home he’d missed half the screw and didn’t put it back together properly now my air box is smashed as it was hanging off got in touch with with the engineer and he admitted he had 3 screws in his pocket so he new he missed parts out shocking really when you pay stupid money to get them out to you”

Helpful Report

“I feel like you scared me into paying over the odds for you service ....499 £ callout charge is absolutely disgraceful and I feel like you've ripped me off ......you obviously prey on people in a bad situation ....”

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“your a con merchant..... RIP OFF”

Helpful Report

“Didn’t fix the fault. Didn’t use cleaner as described to me on the phone. Van is still broken and stuck with a massive bill. Wankers”

Helpful Report

“The guy who came to fix has a worn out pump, which took ages to drain the wrong fuel. Wasn't sure that he had drained all of it and told us that he had to come back the next day morning. And we had to go by taxi. The experience was very unpleasant because the next day the same tech who came previously, finished the work in 10 mins which he could have done the previous day and saved us the stress we been through. And I didn't get a refund on my taxi as well. On top of that, when I called, the desk guy didn't explain us about the payment at all. I was in shock receiving a hundred pound more in my bill. Really disappointing.”

Helpful Report

“I initially left a good review, but damage was done to my car and the engineer didn’t properly fix the fuel pump under the bonnet and now I’m being told that’s not a valid reason to have someone sent out and it’s not covered by warranty after they charged me £400 for the service. They don’t care for customer service at all.”

Helpful Report

“Avoid, avoid, avoid. Waste of £400+ with no customer service or after care. I had them come out while I was at work to empty the tank of contaminated diesel. I tried to run the car when I had time and the engine kept cutting out the same as before. Contacted Fuel Fixer mechanic who said that the fuel filter should have been changed - this was not highlighted to myself or my wife who dealt with the mechanic while I was at work. I got a new filter and the mechanic said he would come back to fit it. Every day for two weeks he said that he would come that day to just not turn up, communication was all but non-existent. I eventually have given up and I am out the money with my car no closer to being fixed, having to pay for another mechanic to help. It also says on the website that their mechanics carry fuel filters - but either way, there is no excuse for the appalling aftercare.”

Helpful Report

“I was assured there would be no further charges £40 was added for fuel even though I clarified it was all inclusive . Then 1st words the guy said was there will be £30 for some additive , next he said the £40 fuel is only £20 because £20 is used to clean the tank . On leaving there was barely enough diesel to get to the garage . My dash said 0 miles left .The guy obviously did me over .”

Helpful Report

“Extremely bad service and false promises for job to get done !! BEWARE it is fraud company. They Willy are your money and constantly promise tou to refund to which they never did to me . It had been more than week my job wasn’t done when I was in situation they kept telling me lies about engineer reaching in whatever time and after 50 calls to them I had to get the job done else where. Now they have my deposit money and they have been giving fslse promises for refund. I mean I have been in super stress since the time I called them first time and I keep on having to call them. I just have called them at lease 70 times and my matter has been not resolved. Micheal and Jo are very bad service provider as well as Andy their manager has given me false promises. In short all the people work in this company are total ** I don’t know how far they will go by taking monies of customers when they are stuck in situations!! It is absolutely wrong way to run a business 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻”

Helpful Report

“£100 deposit lost - absolutely shocking behavior”

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“Your mechanic was professional and efficent in fixing my car”

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“Customer service = appalling Work carried out = appalling Advised that I needed a new fuel pump as technician couldn’t get vehicle started. Had another company attend later the same day, fuel cap hissed when he removed it ( blatant sign that still was petrol in the tank) 2nd company removed the fuel, cleaned and got my car back to working order 5 stars to them. Still awaiting some communication back …..😡”

Helpful Report

“It would of been nice if I was told their was going to be £56 VAT on top of the £340 I’d already paid”

Helpful Report

Fuel Fixer is rated 4.8 based on 4,131 reviews