Fuel Fixer Reviews

Name: Fuel Fixer
Rating: 4.81

4.8 Rating 3,705 Reviews

96 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 3,705 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“A very quick and friendly service. Excellent communication regarding ETA. The ‘fix’ was carried out speedily and efficiently. My vehicle has (seemingly!) suffered no ill effects of filling a diesel with petrol! Fingers still crossed!”

Helpful Report

“I was told to pay a deposit of £50 and I would be billed for the outstanding balance. I paid £100 deposit and agreed to paying the balance on the bill date as agreed with your company representative molly. The fixer was excellent, very polite and efficient. Once the job was complete he informed me I had to pay the balance immediately. This was not the agreed arrangement. I was put onto the fixers phone to speak to a manager, he would not listen to what I was saying, he said your representative had no right to say I could pay the balance off. He as much questioned whether I was telling the truth, and insisted he listened to the recording to verify what I was saying as the truth. I have recently had surgery following a heart attack. I also have other medical problems. The last thing I needed was to have my blood pressure and anxiety levels pushed up, by an unsympathetic and careless manager. The work was fine but your customer service is disgusting.”

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“Very helpful person on the phone and prompt resolution of the problem”

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“Job done but expensive and non-trustworthy.... a painful experience with the misfuel, sadly made worse by calling Fuel Fixer: The gentleman who answered the phone (Michaelh according to quote email sign off) was helpful and reassuring but way too salesy. I left the experience having accepted a cost way too expensive (£440) feeling like I had been manipulated due to my inexperience and vulnerability in the situaiton, albeit still my own fault, and he sealed the deal through a hefty and indirectly pressurised deposit (£100). It makes me concerned for any really vulnerable people out there who call them. I would highly recommend getting quotes to compare against or simply not calling them at all. Nonetheless, its important to note that I accepted and the job was sorted extremely quickly and correctly as far as I am aware (the car is working fine thank you). I had to call/chase them myself following the job to pay (having read a lot of reviews about their supposed aggresive chasing). I saw a 10% discount online and asked poliltely if this could be applied having since realised I had 'been done', and that I expected a no, and I was put on hold while the agent spoke to his manager. He then came back to say the 10% was applied to my original premium which is completely nonesense....I would of rathered an honest no, hence I now wouldnt trust a word from them... the quotes are clearly picked off the top of the sales agent's head to work down from, based on how he/she judges the callers vulnerability/desire to barter, and there was no mention of 10% discount on the call or quote email. The email simply quotes the car, location, cost and deposit paid. Knowing I had zero chance of any compassiong or understanding, I didnt bother arguing and I paid the balance. I did however ask for an email confirming exactly what had been done to the car, i.e. what my £440 had gone to so I could hopfully take away some small reassurance, and was told this would follow. ..It didn't. The icing... as part of the cost I paid £20 for a top up of diesel.... suffice to say £20 was not put in.”

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“Very helpful, friendly & efficient service plus we like Dave, Tom's dog .”

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“Really great service - support team arrived in about one hour and sorted the problem and were very helpful - back on the road very quickly. Many thanks”

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“Great service”

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“Very pleased excellant polite service”

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“your service was very good you attended our call within the hour and sorted out our problom in less than an hour, we tried a few garages and the earlist that they could do anything was a weeks time, but you came to our rescue in less than an hour. Well done to you and your engineer first class worth every penny. regards one very happy customer John”

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“Very efficient and prompt service”

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“Jordan was very professional and extremely competent. I was extremely glad the right man came who really understood the issue. He kept me well informed and put my mind to rest. A big thank you .”

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“Excellent prompt friendly and professional service”

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“Excellent service and felt very reassured by technician who ‘fixed’ my car that’s it was a very common thing to happen. He definitely made me feel less stupid!”

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“Quick to respond unlike other fuel doctors no fuss got on with the job and no issues. A bit more expensive than some but to get a quicke service it's well worth the money.”

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“Excellent service within 30 mins and all done in less than an hour fantastic service. All these and you will not be disappointed at all.”

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“Great service! Very professional.”

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“Excellent and efficient assistance, very costly though.”

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“An exeptional 'Fuel Fixer' who arrived promptly to sort our car.He was also very easy to talk to and polite.”