Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.80

4.8 Rating 4,242 Reviews

96 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 4,242 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“After all, this was not a good place to be in having the wrong fuel in the car - but I have to say the team did their very best to make a bad day run as smoothly as possible. - having to wait 4 hours, when the van arrived, very pleasant and was able to sort the issue effectively. A week later I get a parking ticket for parking in the Fuel station! Making a bad day extremely bad day!”

Helpful Report

Thank you for your review, Darrin! We understand that dealing with the wrong fuel can be really stressful, and we’re glad our team was able to help make things a bit easier for you. We also appreciate your patience during the wait. We're sorry to hear about the parking ticket – that's definitely a frustrating turn of events! You could try appealing against it - we have had success with this in the past! If you need anything else, please don't hesitate to reach out. Kind regards, Aftercare Team Fuel Fixer Limited

“Arrived very quickly after phone call(1/2hour). And soon had the car running in no time Very efficient service”

Helpful Report

Thank you for your fantastic review, John! We’re thrilled to hear that our team responded quickly and got your car running smoothly. Your satisfaction is our top priority, and we appreciate your support! Kind regards, Aftercare Team Fuel Fixer Limited

“Dishonest about charges.”

Helpful Report

Hello, can you please tell us what you mean by this? We do aim to be transparent with our prices, and our sales personnel know that they must mention the price, including VAT, in every case. We send out a confirmation text which includes the full price once a booking is complete. Please do get in touch at aftercare@fuelfixer.co.uk so that we can resolve this. Kind regards, Aftercare Team Fuel Fixer Limited.

“Excellent service , Chap who came was very competant and pleasant”

Helpful Report

Thank you for your wonderful review! We’re delighted to hear that you found our service excellent and that our team member was both competent and pleasant. Your satisfaction means a lot to us! Kind regards, Aftercare Team Fuel Fixer Limited

“Great service technician arrived as stated and was very professional and helpful.”

Helpful Report

Thank you so much for your review! We're glad to know that our technician arrived as promised and provided professional and helpful service. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Kind regards, Aftercare Team Fuel Fixer Limited

“the man who did the draning of the fuel was very helpful and kind. but i found the company very expensive.”

Helpful Report

Hi Steve, Thank you for your feedback. We're glad to hear that the team member who drained your fuel was helpful and kind. We understand that pricing is an important aspect for our customers, and we strive to provide value for our services, which can sometimes come with higher costs due to the operational requirements. We appreciate your thoughts and will take them into consideration as we continue to improve. Fuel Fixer Team

“I was very impressed by the service I received through Fuel Fixer. I made a phone call , happily waited & the technician arrived having driven some distance to the town I was in. I don't imagine I will need to use the service a second time.”

Helpful Report

Thank you for your wonderful review, ED! We’re thrilled to hear that you were impressed with our service and that our technician made the journey to assist you. Your satisfaction is our priority, and we appreciate your kind words! Kind regards, Aftercare Team Fuel Fixer Limited

“This was the first time I had put the incorrect fuel in my car (thankfully) but when I called they were understanding and did not make me feel silly. The service was quick (they were with me in 25 minutes) and both on the telephone and in person were freindly and knowledgable. Less than an hour from incorrectly fuelling I was on my way again. Would recommend to any one else in that predicament......”

Helpful Report

Thank you for your fantastic review! We're so glad to hear that you felt understood and supported during your experience with us. Our team's goal is to provide quick and friendly service, and we're pleased to know we got you back on the road in no time! We truly appreciate your recommendation and look forward to assisting anyone else in need. Kind regards, Aftercare Team Fuel Fixer Limited

“Pleasant and reassuring. Knowledgeable.”

Helpful Report

Thank you for your kind review, Christine! We're so pleased to hear that you found our service pleasant and reassuring, and that our team was knowledgeable. Your trust means a lot to us, and we’re here for you whenever you need us! Kind regards, Aftercare Team Fuel Fixer Limited

“Excellent service very quick and efficient”

Helpful Report

Thank you for your fantastic review, Martin! We’re delighted to hear that you experienced quick and efficient service. Your satisfaction is our priority, and we truly appreciate your feedback! Kind regards, Aftercare Team Fuel Fixer Limited

“Person who came was excellent couldn’t do enough for us petrol station gave the wrong postcode but between me and the person on the phone sorted it out said be with us in 35 minutes and he was 👍”

Helpful Report

Thank you for your amazing review, Paul! We're so glad to hear that our team member was helpful and that you were able to sort out the postcode issue together. Timely service is what we aim for, and it’s great to know we met your expectations! Kind regards, Aftercare Team Fuel Fixer Limited

“For efficiency and attending within the hour the service was excellent. The only negatives were that the chap who came out had no customer skills and it was very pricey.”

Helpful Report

“Made a bad day a little bit better”

Helpful Report

Thank you for your kind words, Graham! We're so pleased to hear that we could help make your day better. Your support means a lot to us, and we’re here for you whenever you need assistance! Kind regards, Aftercare Team Fuel Fixer Limited

“Very fast reponse time. Kept me informed each step of the way. Understanding. Thank you.”

Helpful Report

Thank you for your amazing review, Jim! We’re so pleased to hear that you appreciated our fast response time and consistent updates throughout the process. Your trust means a lot to us, and we’re here to help whenever you need us! Kind regards, Aftercare Team Fuel Fixer Limited

“The man who helped me was amazing Croatian guy. Top notch!! Although I thought the price was a bit high after hearing from other people that they know places who do it a lot cheaper. Anyway thanks for getting me back on the road”

Helpful Report

“Fast service and a reasonable price. Have used a few times and will continue to.”

Helpful Report

Thank you for your fantastic review, Ian! We're so pleased to hear that you experienced fast service at a reasonable price. We appreciate your continued trust in us and look forward to helping you again in the future! Kind regards, Aftercare Team Fuel Fixer Limited

“These guys came within 90 mins and took 30 minutes to sort it out, all good now , would recommend”

Helpful Report

Thank you for your amazing review! We’re so glad our team could get to you quickly and resolve the issue in no time. Your recommendation means the world to us! Kind regards, Aftercare Team Fuel Fixer Limited

“He turned up 10mins early and didn't stop till he had drained and flushed the system through, added clean fuel jumped started the engine checked all was OK on the diagnostic machine. The service I received was 100% Can't speak highly enough about the service”

Helpful Report

Thank you for your fantastic review, Trevor! We're thrilled to hear about your positive experience with our service. Our team always aims for promptness and thoroughness, and it’s great to know we met your expectations. We truly appreciate your kind words and look forward to serving you again in the future! Kind regards, Aftercare Team Fuel Fixer Limited

“My husband put petroleum in his diesel van, Fuel Fixer we brilliant! I rang and it was dealt with very quickly. It’s not cheap though! I had to pay £100 deposit over the phone and my husband paid £300 to the very friendly guy who turned up to sort it out. A costly mistake but excellent service.”

Helpful Report

Thank you for your glowing review, Linda! We’re so pleased to hear that our team responded quickly and provided excellent service despite the unfortunate situation. We understand that mistakes can be costly, but we’re glad we could help resolve it efficiently. Your kind words mean a lot to us! Kind regards, Aftercare Team Fuel Fixer Limited

“I was impressed how quickly I was attended to and the engineer was knowledgeable, polite and very efficient. Overall a great service. Thank you.”

Helpful Report

Thank you for your fantastic review, Phil! We're thrilled to hear that you were impressed with our quick response and the efficiency of our engineer. Your kind words mean a lot to us, and we look forward to serving you again in the future! Kind regards, Aftercare Team Fuel Fixer Limited

Fuel Fixer is rated 4.8 based on 4,242 reviews