Fuel Fixer Reviews

Name: Fuel Fixer
Rating: 4.81

4.8 Rating 4,131 Reviews

96 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 4,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“was not told that the booking charge was not refundable if the service was not required”

Helpful Report

“I had to wait longer than the time agreed, and nobody kept in touch to keep me updated. I had to call back to find out what was going on. I was on my own, being harassed in a petrol station because I could not move my car. I only agreed because the time stated to get to me originally, was fairly reasonable, which it ended up not being. I then had to pay £100 deposit or they wouldn’t come out to me, which made me feel like I didn’t have any choice but to wait. All in all It was very expensive, and not a good experience at all given the time I had to wait as well. I would not recommend to anyone else.”

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“After running for 5 minutes car would not start. Had to be recovered to my Garage mechanics who removed contaminated fuel and air from system and got it running normally”

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“Hi fix it but charged 30 extra and was trying to do it short cut way having seen it I could have done it myself apart from desose his vehicle look a bit shabby not a personal like looks on website look like any could work for you”

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“An expert should not takec3+ hours to determine that there is/maybe a fault that he cannot resolve.”

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“After the repair was carried out,the car would not start ,and the guy had to return to get it started,after spending over 1000 pound,I had to take the car to another garage to get the engine running,I think I should be owed a refund,as they did not get my car running , waste of time and money”

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“The service from the call centre was very pushy and I was conned out of money. I told her I’d been quoted £180 including £20 petrol locally. She said she could do it quicker for £204, when he arrived e said the petrol wasn’t included.”

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“Really disappointed as all he done was cyphen out the fuel and jump the battery. Which you can do yourself. Cars spluttered and runs awful ever since. Not worth the money at all”

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“Service was good when the mechanic arrived but this was after being called by the mechanic with a delayed eta, then when this time was missed, I was asked to wait until midnight or reschedule to the following day. I rescheduled to the following day and the appointment time was missed yet again. Fortunately I insisted that the AA recover me to my home, otherwise I would have been stranded for 16 hours. Whilst the mechanic was helpful and efficient, the rating reflects the service quality from the company, which was not great for the high price you pay.”

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“Felt like the call centre were keeping me on hold to stop me using an alternate service provider, rather than just admitting they are busy and booking me in for another day. To be clear, I was very clear that I was not stranded, the vehicle was at my mums house, I could wait for another day and that I didnt have time to wait about but could easily reschedule.”

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“Brilliant first contact with fuel fixer who gave me confidence and persuaded me to pay more for an excellent service, with 14 day guarantee. Mechanic arrived quickly but was greeted with immediate suggestion I spent another £30 on some additive - I lost confidence in your service at this point. He was surly . No-one had explained I needed to pay him in addition to the payment I had already made. Confusion over the final amount due which I I was lead to believe was my poor hearing. Absolutely NO written evidence of your 14 day guarantee and I was treated like an idiot when I asked for it. Apart from the excellent initial sales pitch I was so disappointed with the service .”

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“The person who came was very professional and really nice but I'm a bit upset that I was charged for £20 of diesel but when he left it appeared that I only had 56 miles of fuel left according to my display which is less than £10. Apart from that thank you for the assistance”

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“Hard sell on the phone. Prices given without BAT to make extortionate prices sound slightly less. Give prices with VAT. A simple change will make price comparisons far easier. Your customers are unlikely to be businesses used to gaining prices without VAT.”

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“Didn't give correct quote on price. The actual service was good, but £100 more than quoted on the phone!”

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Hi Peter, We record all phone calls and will be more than happy to listen to it together... I'm sure we could find a solution. Glad you was happy with the service ! - Lauren, Fuel Fixer

“You guys don’t drain perfectly left some inside the fule tank that’s why car is not starting Saturday thank you I give you £270 free”

Helpful Report

Hi Mariyathas. Thank you for taking the time to leave us a review. We are very sorry to hear that the service did not meet your expectations on the day. Please could you get in touch with us at enquiries@fuelfixeruk.co.uk with some more details so we can look into this for you and get this matter resolved. - Rachel, Fuel Fixer.

“The price quoted wasn't the actual price as after paying deposit plus the balance it was more, also a follow up call was made and this was discussed but nobody ever came back to me with explanation - poor really”

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Fuel Fixer is rated 4.8 based on 4,131 reviews