Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.80

4.8 Rating 4,242 Reviews

96 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 4,242 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“Fast and efficient service”

Helpful Report

Thank you for your review, David! We're happy to hear that you found our service fast and efficient. Our team works hard to ensure we meet your needs promptly. If you require assistance in the future, feel free to reach out anytime! Best wishes, Aftercare Team Fuel Fixer Limited

“Staff very helpful and response time very good thanks again”

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Thank you for your 5* review, Belinda! We're glad to hear that you found our staff helpful and our response time quick. Providing excellent service is our priority, so it’s always rewarding to receive such positive feedback. If you need anything in the future, don't hesitate to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“The customer service that I experienced on the phone was excellent, but the engineer who came was rude”

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Hi Ciara, Thank you for taking the time to share your experience. We’re glad to hear our customer service over the phone met your expectations, but we’re truly sorry to learn that the engineer’s behavior did not reflect the same standard. Your feedback about the interaction with our engineer is important to us, and we will address it internally to ensure that our technician does handle customer interactions with the utmost respect and professionalism. We appreciate your input and hope to provide you with a better experience next time. Best regards, Aftercare Team Fuel Fixer Limited

“Very fast and efficient.”

Helpful Report

Thank you for your review, Monisha! We're thrilled to hear that you found our service very fast and efficient. Our team works hard to ensure a quick and smooth experience for our customers. If you need our services again, just let us know—we're always here to help! Best wishes, Aftercare Team Fuel Fixer Limited

“Quick and efficient, many thanks.”

Helpful Report

Thank you for your kind words, Jordan! We're thrilled to hear that you found our service quick and efficient. Our team works hard to deliver top-notch support, and it's always great to know we hit the mark. If you ever need anything else, we're here to help! Best wishes, Aftercare Team Fuel Fixer Limited

“Quick response done fuel flush but unfortunately he burnt my battery trying to restart it as you would a manual it’s an automatic and highbrid he just kept turning the engine over numerous times so on top of the fuel flush charge it’s cost me so much more in repairs! And it still had diesel present in tank when it was recovered to dealership.”

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“The telephone adviser couldn't have been better, helpful, understanding and polite. However, the engineer made an already upsetting mistake an absolutely horrible experience. He was agressive when I refused to start my engine, I had already been told that as I had not sarted my engine at the pump having realised quite quickly that I had put unleaded fuel into my diesel car. An almost empty tank meant a simple draining and flush of the tank was all that was needed. He claimed that starting my engine would be a problem for the first two minutes as thats how long it would take to get to the pump. Although Fuel Fixer are licensed to work on forecourts, Sainsburys own health and safety policies do not allow work to be done in thier fuel stations. When the staff informed them of this, he argued with them and me. The ladies were very helpful, they offered to push my car over the road to a public car park. Again he argued, not accepting that on Sainsbury's property they had to abide by thier company policy, despite them having checked with the manager who was en-route to the fuel station. As they said on the public road outside the forecourt he could do the work and they were happy to push the car over. At that he was leaning into my window seeming as if he was going for my key at first, stopped himself but still instructing me to turn the engine on. One of the ladies realising how uncomfortable he was making me stepped right up to the car to defend me. At this point my partner stepped around the car and the engineer said he was going to call his manager from his vehicle. My partner took control then and said "right we will push the car over to the carpark". As we were going onto the carpark the engineer drove right up behind us blasting his horn. When I parked in a safe place, once again he came over this time arguing his point until I was able to say how anxious I was feeling with the whole fiasco. He calmed down and tried to calm me but still claiming the Sainsbury's staff had caused the upset, absolutely not, my partner held back concerned that he would leave us stranded. When the manager of Sainsbury's finaly got to us at the carpark he carried on arguing with her until she pointed out that he was holding us up. At the end he put some diesal in my car, (certainly not the full cannister that I was charged £20 for) told me that the full fuel system had been cleaned out all the way up to the engine. Another lie as your operator had already told me not starting the engine meant the fuel would not leave the tank which would be a bigger, more expensive job. In all, my day out was ruined, a mistake made because I went for a bloodtest before going to fill up and wasn't quite with it cost me over £400 that I really could have done without, straightaway causing huge anxiety, only to have a complete stranger, invading my personal space whilst in my car, raising his voice, trying to bully me into do something I had already been told not to do by your adviser, plus a mechanic standing behind me in the kiosk where I went for help. He came across as someone who did not like women standing up to him, furthermore he did not respect my rights as a customer and behaved with shocking discourtesy towards the Sainsbury's staff. I have never made this mistake in ovr 30 years of driving, I hope to never do it again, but if I do, I will never call Fuel Fixer again, an apology to an anonymous statement that I put on Trust pilot just made me suspicious, how could you speak to the engineer without knowing who I am or where this happened?”

Helpful Report

Hi Amanda, Thank you for your detailed feedback. We're truly sorry to hear about your experience, and we understand how stressful this situation must have been for you. It's encouraging to know that our telephone adviser was helpful, but we regret that the engineer's actions did not reflect the same level of service. Your feelings of discomfort and anxiety are completely valid, and we do not take matters concerning personal space and respect lightly. We have investigated this incident further to ensure our team members uphold the highest standards of professionalism and courtesy. (To address your concern, when you left a very similar review on Trustpilot, we were able to ascertain who you were as you did the review under your full name. We used this to locate the job and then the technician.) Kind regards, Aftercare Team Fuel Fixer Limited

“Excellent service. The guy who called out was very professional. Really appreciate the help 🙏”

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“A most pleasant and sympathetic person who got on with the job of getting one going again”

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“Engineer arrived in good time and did a good job.”

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“PROMPT,COULD NOT FAULT THE EGINEER WHO WAS POLITE AND REASURING.THE PRICE STUNG A BIT HOWEVER DONT HAVE ANY COMPARISONS SO IT COULD BE FAIR.I WILL CERTAINLY LEARN FROM MY STUPIDITY!.”

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“Quick response, great service and advice”

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“Was very quick, efficient and informative! I couldn’t have asked for a better company”

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“Nice job :)”

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“The job itself was fixed to our satisfaction. However the manner of the technician that attended could be greatly improved. His manner was perceived as a rude and intimidating. This experience could be improved by your technician showing empathy and respect. He could also consider building on his listening skills to deliver a better customer experience.”

Helpful Report

Hi Anne, Thank you for your feedback. We’re pleased to hear that the job was resolved to your satisfaction, but we sincerely regret that your experience was overshadowed by the technician’s manner. Your comments about empathy and respect are invaluable, and we will address these points with our technician to ensure that all interactions reflect the high standards we aim for. It's important to us that our customers feel supported and heard. We appreciate you bringing this to our attention and hope to provide a better experience in the future. Best regards, Aftercare Team Fuel Fixer Limited

“Excelente job”

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“Quick and easy fix”

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“very helpful”

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“Once the van turned up it was very quick and easy to do the man was very helpful, only thing was I had to wait for 1 1/2 hours but that was due to the time of day.”

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“very helpful at a time i was very unhappy that i had put the wrong fuel into my car”

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Fuel Fixer is rated 4.8 based on 4,242 reviews