From the Sky Registry - Name a Star Gifts Reviews

Name: From the Sky Registry - Name a Star Gifts
Rating: 4.69

4.7 Rating 1,714 Reviews

93 %

of reviewers recommend From the Sky Registry - Name a Star Gifts

Company Reviews

Metrics

Info

4.7

Based on 1,714 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About From the Sky Registry - Name a Star Gifts:

Inspired by the beauty of the night sky, we have created the perfect personalised name a star gift for your loved ones.

Visit Website

Email:

orders@fromtheskyregistry.com

From the Sky Registry - Name a Star Gifts 5 star review on 15th November 2024

Theresa Fabian-harris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“the naming of the star and the added description were very easy and in my case very special. the process was as fast or slow as you wanted it to be. i hope never to have to name another star but if i do then this will be the place to do it. the printouts regarding the star itself were fascinating and easy to print and now sit proudly on my fireplace. all done online professionally.”

Helpful Report

Posted 1 year ago

“Fantastic present. official cert sent out very quickly.”

Helpful Report

Posted 1 year ago

“Have t received the Sky presentation box as yet but l purchased it because l thought it was a wonderful gift for my granddaughter so personal to her”

Helpful Report

Posted 1 year ago

Dear Jean, Thank you for getting in touch. We value your feedback and would like to clarify the details of your recent order. Our records show that your order comprised a digital product and a star coordinates ring, both of which have been successfully delivered. However, it appears there was no order for a Star Box, and consequently, it was not dispatched. You have the option to purchase a Star Box for your existing star registration, completing your celestial experience and providing your granddaughter with a truly unique and personalized gift. Furthermore, we kindly ask you to revise your review, as we aim to ensure it accurately reflects the services we provide and we have provided to you as described on our website. Should you have any concerns or questions, please feel free to reach out, and we'll be more than happy to assist. Thank you for choosing us for your special gift, and we truly appreciate your understanding.

Posted 11 months ago

“Ive purchased 2 stars and couldn’t be happier. The certificates are beautiful and so easy to do”

Helpful Report

Posted 1 year ago

“It was a great experience to my family and start a history of Family ☺️🌞 Many thanks 👍”

Helpful Report

Posted 1 year ago

“The service is very quick to get the star, however, the customer service is really poor. I have still not received my star pack after 3 weeks now and after a few emails, I still have not had any response. I have bought stars in the past and been delighted with the service, hence I returned to purchase another, but thoroughly disappointed this time hence why only 3 stars and not 5.”

Helpful Report

Posted 1 year ago

“Very good service. Easy to upgrade or make more of a personal choice. Informative emails advising of what would happen next & when the registry was updated & the paper pack sent out. Would definitely use again & recommend as a unique gift”

Helpful Report

Posted 1 year ago

“Absolutely perfect quick service easy downloaded certificates best friend and god daughter loved them”

Helpful Report

Posted 1 year ago

Thank you Katherine for your amazing 5 star rating of From the Sky Registry! We are so glad to hear that our quick service and easy to download certificates were absolutely perfect and your best friend and god daughter loved them. We really appreciate your kind words!

Posted 1 year ago

“Great gift , and sentiment very pleased with the folder I purchased ,it’s lovely”

Helpful Report

Posted 1 year ago

Thank you so much for your positive review, Jean! We're so glad that you liked the folder you purchased as a name a star gift. We strive to provide excellent customer service and high-quality products, as we know how much the sentiment of naming a star for a person means to our customers. We're delighted that you were pleased with the gift!

Posted 1 year ago

“It's a good idea for a preasent,but I think you should also receive something in post just say what you have done with for the person with the starts name”

Helpful Report

Posted 1 year ago

“Great easy to use would recommend to anyone that asked”

Helpful Report

Posted 1 year ago

“The experience was so easy and everything went really smoothly for me. Thank you”

Helpful Report

Posted 1 year ago

“I havernt received my booklet yet?”

Helpful Report

Posted 1 year ago

“Excited to see my partners face when he gets this for his birthday in December. He will love it xx”

Helpful Report

Posted 1 year ago

“Your website was easy to navigate through giving you options all the way. Once the order was completed it was a fast delivery service with emails stating all the process. On delivery my product was well packed and looks amazing”

Helpful Report

Posted 1 year ago

“Good idea but needs better explaining for filling in certificate details”

Helpful Report

Posted 1 year ago

“Excellent service, really lovely gift. Easy to print off and ready to give as gift. Would highly recommend”

Helpful Report

Posted 1 year ago

“Ordered the certificate over three months and never even got it”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We truly value all comments, even when they shed light on areas where we can improve. I'm sorry to hear about the difficulty you've faced regarding the delivery of your certificate. Your star certificate was delivered via email on the same day the order is placed. I wish you had reached out to our customer service team sooner. We're always here to assist and ensure our customers have a positive experience. We would be more than willing to investigate the issue and make things right. We offer a variety of products and options, allowing our customers to tailor their star-naming experience according to their preferences. Once again, I apologise for the inconvenience you've encountered. Our customer service team is always here to help.

Posted 1 year ago

“Amazing experience and thoughtful gift to give”

Helpful Report

Posted 1 year ago

“Quality of certificate was poor for the overall price paid. Very flimsy. Took a long time to arrive. Was in a basic envelope so all got damaged as weather was wet”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us, and we apologise for any inconvenience you've experienced with your star certificates. We are sorry to hear that the quality of the certificate did not meet your expectations. Our team takes great care in ensuring that our products are of the highest quality and we post plenty of pictures on our website or social media to feature all the design features. We want you to be completely satisfied with your purchase. If you could please send us a picture of the damaged certificates to orders@fromtheskyregistry.com, we will investigate the issue further and work to rectify it. We understand that timely delivery is crucial, and we regret any delays you experienced. Shipping times can vary depending on the destination, and we are constantly working with our shipping partners to improve delivery times. However, weather conditions can also play a role in transit, and we apologise for any damage caused by the wet weather and of course, we replace all the damaged certificates. Your feedback is valuable to us, and we will take it into consideration to enhance our shipping and packaging processes. Customer satisfaction is of utmost importance to us, and we are committed to resolving any concerns you may have. Our customer support team is here to assist you, and we will do our best to address these issues promptly. Once again, we apologise for any inconvenience you've faced, and we appreciate your understanding. Your feedback helps us improve, and we hope to have the opportunity to make it right. Thank you for choosing us for your star registration, and we look forward to providing you with a better experience in the future.

Posted 1 year ago

We've made multiple attempts to reach out to you to address the situation and provide a resolution, but unfortunately, we haven't received a response from you. Our aim is to ensure your satisfaction, and it's truly unfortunate that we haven't been able to connect and resolve this matter. We value your experience with us and strive to avoid any dissatisfaction among our customers.

Posted 1 year ago

From the Sky Registry - Name a Star Gifts is rated 4.7 based on 1,714 reviews