FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,541 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,541 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

FFD Commercial Refrigeration 5 star review on 20th June 2024

Anonymous

FFD Commercial Refrigeration 5 star review on 14th June 2024

Espresso Parkway - Coffee Shop

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

Anonymous

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

Anonymous

Anonymous // 01/01/2019

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“our bottle fridge was delivered quickly and we had no problem with installation. we would certainly use you again”

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Posted 8 years ago

“Simple process and efficient service”

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Posted 8 years ago

“I purchased bottle cooler on line and filled in my address and it showed there was no delivery charge so I went ahead and completed purchase. Next day I received email saying there was a large delivery charge so I cancelled .... not happy bunny... took approx. 7 working days to be refunded”

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Posted 8 years ago

Thank you for your review, i have looked into your order. This order had an additional charge as it is on the Isle of Lewis, a Scottish Island at the top of Scotland. We have to call the suppliers direct as the costings can vary dependant on the postal code and the unit size and weight. This applies to all off shore deliveries. We did call you with the delivery costings at which point the order was cancelled. The refund was processed but as with all refunds, dependant on the bank it can take up to 10 working days to clear. Regards FFD Customer Service Team

Posted 8 years ago

“Dealt with them for many years now, you can be sure to always get a great service, especially from Steve.”

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Posted 8 years ago

“Very fast prompt delivery clear invoices, simple to deal with and pay.”

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Posted 8 years ago

“No confirmation of the order. After days of it not arriving or contact from the company, I contacted them for status update. Told by them they needed the security code to take payment for the item before they could dispatch. I informed they they had already had the payment from my bank 15 days before. After they Checked their records talked to the sales team who said that the price and paid for was advertised incorrect and they now needed an additional payment from me of £40.00. Not thinking correctly at the time due to the surprise I paid the extra. I asked why nobody had contacted me and they said they had tried. When the phone number on their file was checked it was not my number. However, my email address was correct and I had not had any contact from them by this means either. After thinking it all over following the phone call the same day I didn't feel I had been treated professionally so called back to cancel the order but their office had just closed, so sent an email instruction to cancel and refund request. Next working day they phoned me back mid morning to say it had been dispatched and I would now have to pay a 25% restocking fee which I refused to do. The item has now arrived in packaging that was filthy with thick black dust on it. Disgusting experience.”

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Posted 8 years ago

Please accept your apologies that you have not been happy with the processing of your order. Our sales team had called you for an authorisation code as it had been flagged as requiring an authorisation code in the payment system. This is requested to protect you the customer from fraudulent card payments. It transpired after numerous voice mails and emails, the incorrect contact number was on the order that had been placed online. There had been a pricing discrepancy on the website and we did offer to see if there was another unit we could offer. The additional payment was taken and the order processed as agreed by yourself. These orders are picked within minutes of the order being sent to the suppliers and then dispatched to the local Hub for delivery in the next 3-5 working days. Due to this when we received the email requesting to cancel the order the unit had been dispatched. The suppliers charge a re-stocking fee and this is documented in the terms and conditions agreed to at the point of order. We did try to get this quashed as you had emailed on the Friday to cancel, however they were unable to as they are charged by the carriers. The order had already been sent to the Hub for dispatch. We have passed on to the suppliers the condition of the packaging so that we can avoid this in the future. Kind regards FFD Customer Service Team

Posted 8 years ago

“Quick delivery and an overall good service. I will definitely use Fridge Freezer Direct again.”

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Posted 8 years ago

“I recently purchased 3 upright fridges 1 upright freezer and a 2.5 meter dairywall and found all staff especially Luke really helpful, I would highly recommend Fridge Freezer Direct”

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Posted 8 years ago

“Hello, All the goods received were exactly as described. A big thank you Steve Collinson for looking after us, he is a very helpful person and great ambassador to your company. Communication and deliveries times were also very good in terms of knowing what items were going to arrive on what day at our new coffee/icecream shop. We would certainly recommend FFD for their excellent customer service. Regards, Corinne Grevin”

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Posted 8 years ago

“Excellent freezer, very easy ordering system, prompt delivery.”

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Posted 8 years ago

“Excellent service Ordered at 11:30am was delivered 12:30 next day ????”

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Posted 8 years ago

“Brilliant service at the right price spent hours reasearching so glad i chose this company”

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Posted 8 years ago

“I paid for next day delivery and it did not come this caused me to lose money”

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Posted 8 years ago

Thank you for your review. Please accept our apologies that the delivery company let you down. We had called them for an ETA on the delivery day and they had said that you were to be the next drop of the day. At approximately 16.30 we chased them again as this had still not arrived. they assured us it would be delivered to you on that day. The following morning it transpired that although the driver had your delivery on his manifest it had not been loaded onto the vehicle. Due to this we immediately refunded you for the next day delivery charge that they did not adhere to. This matter was logged with the suppliers as they make the delivery arrangements through there chosen carriers. FFD Customer service team

Posted 8 years ago

“delivery was excellent most helpful from local distributor to the young delivery man”

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Posted 8 years ago

“Best price, best service would highly recommend”

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Posted 8 years ago

“Excellent service, very impressed, thank you.”

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Posted 8 years ago

“Communication pro forma and delivery went according to schedule and we received our new Igloo Aruba 2 Ice cream cabinet within 4 working days. F.F.D. were helpful at all stages as we knew that in it's fully assembled configuration it would not fit through our door. Stripping it down to bare freezer minus all glass and timber casing then re building inside our shop took 4.5 hours with the help of an engineer. It weighs considerably more than the brochure advertises, approx 195 kgs. The freezer is well built and looks impressive with it's smart curved glass and solid wood surround. We had been told by FFD that we could store an extra Napali under each open Napali ice cream. Temperature then became an issue, as did the frost free defrost as the extra height of the Napali trays prevented the top of the ice cream to maintain a cold temperature. The solution is to only have one flavour in the cabinet and all your reserves need to be kept in a separate freezer. This is not ideal for a £3k product. Once set up correctly, temperature control can be adjusted very easily although we have found that the warm air for the curved glass is not adequate and condensation still forms, albeit less frequently now the Ice cream is set at the correct height. We did speak to the Uk importer who were not very helful with this issue, and failed to return 2nd phone call. Helen's Chocolates Bowness on Windermere”

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Posted 8 years ago

“Good product and great service.”

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Posted 8 years ago

“excellent service”

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Posted 8 years ago

“FFD is really helpful and compatible company”

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Posted 8 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,541 reviews