FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,544 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,544 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

FFD Commercial Refrigeration 5 star review on 20th June 2024

Anonymous

FFD Commercial Refrigeration 5 star review on 14th June 2024

Espresso Parkway - Coffee Shop

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

Anonymous

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

Anonymous

Anonymous // 01/01/2019

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“Very good and nice customer service deliver products in time thank you”

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Posted 7 years ago

“unfortunately the model I chose was out of stock, FFD immediately emailed me and offered similarly priced alternatives, I chose one and it was delivered within 2 days, great service and good communications and prompt delivery, it doesn't get much better than that. Thanks very much.”

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Posted 7 years ago

“Ordered Chest Freezer for a client who was very happy with the quality and finish of the product.”

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Posted 7 years ago

“brilliant delivery service”

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Posted 7 years ago

“Our item was delivered within the timescale and on the day, the delivery person phoned to arrange delivery”

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Posted 7 years ago

“Was perfect”

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Posted 7 years ago

“It worked perfectly from the moment it was switched on. It's quiet and it does what it says on the can.”

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Posted 7 years ago

“Excellent communication from ordering to delivery. Delivery men were in and out within 10 minutes!”

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Posted 7 years ago

“great company very quick delivery will certainly use them again .”

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Posted 7 years ago

“Got what they sold and in good time. However, the fridge was missing what I would call basic requirements. 1: The door does NOT self close. This has already proved a problem in our store. 2: The fridge does not possess an in-built thermometer. This is really bad! 3: The light inside the fridge has not worked since we got it. Whilst they provided the fridge as they advertised, there was a distinct lack of information about the missing parts which they should have offered as options in an upgrade. I would have paid more for the fridge with the required parts we need. The delivery men were excellent and the speed of the delivery was good. Would I buy again - NO. The company was OK, but I am not happy with the fridge itself. Maybe we should have asked for more info but you do expect certain standards for such a hefty purchase.”

Helpful Report

Posted 7 years ago

Thank you for your review. we are sorry to hear that that you are un happy with your purchase. All of the specifications for our products are on our website. With this unit being part of our budget range it does not come with the above mentioned. If this had been brought to our attention these were factors you required we could of advised on a more suitable unit. our customer service department will be in touch reference getting the light rectified for you. please do not hesitate to contact us direct should you need anything further.

Posted 7 years ago

“Great speedy service, found just what I needed and a great price!”

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Posted 7 years ago

“Delivered on time - when that was important. Product seems good too.”

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Posted 7 years ago

“Ordered a quiet cooler, that model wasn't in stock bought a more expensive one that's smaller and noisy. No good for me now you want to charge me over £100 to take it back?”

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Posted 7 years ago

Company's Reply Thank you for your review, we are sorry that you are finding the unit noisy. I have checked with the suppliers of the unit you have ordered and the original one that you looked at. The unit that you have has a rating of 45 decibel. The unit you were looking to order has a rating of 50 decibel. All commercial refrigeration on the bottle coolers have a similar rating as they have larger compressors than domestic units due to them being opened and closed on a more frequent basis. When in a bar environment this is not noticed due to the surrounding ambient noise. all of the suppliers charge a re-stocking fee and transport for returning units, as per the terms and conditions agreed to when the order was placed. Please do not hesitate to contact me direct should you need anything further. I have all of the information on your order should you wish to return the unit.

Posted 7 years ago

“quick response and delivery”

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Posted 7 years ago

“Steve, the sales guy is extremely helpful, polite friendly and patient. Thank you!”

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Posted 7 years ago

“Despite your website advertising the Product as available this was not the case and delivery would of been 4-5 weeks. Order subsequently cancelled.”

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Posted 7 years ago

Thank you for your review. I have had a look into your order and my colleague did inform you when processing the order that the suppliers were out of stock. We are a drop ship company and get all of our stock direct from the suppliers.Stock levels can change very quickly due to this. As requested we had a look for suitable alternatives for you. unfortunately on this occasion none of the options were required. A full refund was then issued. Please accept our apologies we were unable to fulfil your order on this occasion. Do not hesitate to contact us if you require anything in the future.

Posted 7 years ago

“Great product, fast delivery and good value.”

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Posted 7 years ago

“Good price, no fuss and quick delivery.”

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Posted 7 years ago

“Excellent product, excellent service and great value. just A1.”

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Posted 7 years ago

“Yet to try bought because we needed one because we've got a birthday bash comming up our old had just pack up arrived on time service was brilliant no problems”

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Posted 7 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,544 reviews